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Old Nov 12th 2013, 04:08 AM   #1
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Ducati Customer Service

We've probably all got expectations when it comes to customer service and these expectations seem even more relevant when we're talking about our pride and joy. I'm having a particular problem with Ducati relating to technical service bulletins (TSB). Do you know if Ducati view these as IP and not for release to customers particularly if a recall has not been granted?
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Old Nov 12th 2013, 06:59 AM   #2
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I Ride: 2015 R1 2014 HP4 2012 1199 S sold 2007 zx10r and zx6r both sold
its been my experience that ducati na tries to help out its customers. its the stealerships that have no clue what is going on. Everytime i bring up a warrenty issue or tsb my stealer has no clue. i call ducati NA they call the stealer then its taken care of. With all my issues i can honestly say Ducati NA has never been a problem.
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Old Nov 12th 2013, 07:06 AM   #3
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Agree with you on this one. My bike has exceeded it's sale price in warranty claims and there was never a hiccup, no justification has ever been asked, they know I'm tracking the bike and all DNA did was ante up and deliver.

What's different in my case is the dealer always gave me the impression of being on my side and was helpful in every step of the way. At one time, the tech came in from his vacation to fix me up and get me going.
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