Go Back   Ducati Forum > Regions > Australia

Australia Rides and Meetups in Australia

Thanks Tree2Thanks
  • 1 Post By mark419ny
  • 1 Post By fireman1251
LinkBack Thread Tools Display Modes
Old Nov 12th 2013, 03:08 AM   #1
Junior Member
Joined: Oct 2013
From: Australia

Posts: 2
Thanks: 0

I Ride: Panigale S
Ducati Customer Service

We've probably all got expectations when it comes to customer service and these expectations seem even more relevant when we're talking about our pride and joy. I'm having a particular problem with Ducati relating to technical service bulletins (TSB). Do you know if Ducati view these as IP and not for release to customers particularly if a recall has not been granted?
DJR Ducati is offline  
Old Nov 12th 2013, 05:59 AM   #2
Senior Member
mark419ny's Avatar
Joined: May 2012
From: South Florida

Posts: 5,474
Thanks: 2009

I Ride: 2015 R1 2014 HP4 2012 1199 S sold 2007 zx10r and zx6r both sold
its been my experience that ducati na tries to help out its customers. its the stealerships that have no clue what is going on. Everytime i bring up a warrenty issue or tsb my stealer has no clue. i call ducati NA they call the stealer then its taken care of. With all my issues i can honestly say Ducati NA has never been a problem.
Thanks from DJR Ducati
mark419ny is offline  
Old Nov 12th 2013, 06:06 AM   #3
Senior Member
fireman1251's Avatar
Joined: Dec 2011
From: Canada

Posts: 1,217
Thanks: 344

I Ride: '15 1299 Base, '15 R1, '16 Arctic Cat ZR8000RR
Agree with you on this one. My bike has exceeded it's sale price in warranty claims and there was never a hiccup, no justification has ever been asked, they know I'm tracking the bike and all DNA did was ante up and deliver.

What's different in my case is the dealer always gave me the impression of being on my side and was helpful in every step of the way. At one time, the tech came in from his vacation to fix me up and get me going.
Thanks from DJR Ducati
fireman1251 is offline  

  Ducati Forum > Regions > Australia

customer, ducati, service

Thread Tools
Display Modes

Similar Discussions
Thread Thread Starter Forum Replies Last Post
Ducati Dealer in the Bay Area for Service lex2go West Coast 6 Oct 23rd 2013 09:20 AM
Ducati Panigale 1199 Service CD Torrent TransNone13 Mechanical and Technical 24 Sep 16th 2013 06:49 AM
Do you Trust Ducati service? BlueBear Mechanical and Technical 3 Sep 13th 2012 04:36 PM
First one delivered to customer in uk?? JONAH Ducati 1199 11 Apr 3rd 2012 02:37 AM
first service. JONAH Ducati 1199 26 Feb 3rd 2012 05:47 AM

Facebook Twitter Google+ RSS Feed