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Old Jun 8th 2012, 07:02 PM   #1
Joined: Apr 2012
From: Florida

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service experience

I'm new to Ducati. I started this thread to get more info on others experience as well as tell you mine.

Took my 1199s/ABS into the dealer today for its first service.
The good news was, after the first service full power is then unlocked I'm told!!
Was something about it being setup by Ducati to electronically release full power
To the ecu via first service.

Bad news, I never saw the mechanic remove the body panels. Normal?
Funny smelling oil all over my rear wheel and swing arm? Could be a sloppy job of chain lube. Had steam or white smoke coming up the front cowlings? Was rainy but prior to service I drove it in light rain not by choice and there was no smoke or steam.
After hearing about someones rear wheel coming loose I had him check the torque on those nuts. Was not allowed in the work area so did not see much.

After the engine was fully cold I checked the oil level. Looks to be over full!
It so far above the Max level notch its a full fish tank on the sight glass with bike levelled.

Not to impressed with the results here. Am I missing something?
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Old Jun 8th 2012, 07:22 PM   #2
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From: central Florida

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I Ride: 1199 ABS, Monster S4
What dealer are you using for service and what was the cost?
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Old Jun 8th 2012, 07:44 PM   #3
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Was a little over 300$
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Old Jun 8th 2012, 08:52 PM   #4
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I Ride: the road
Not ideal, by any stretch of the imagination.

Personally, I would suck a little oil out - through the filler if possible. Overfill is as bad as under fill.

Tech must have removed the belly pan panels to change the filter - maybe you didn't see the bike low down?

As for the smoke and smell, maybe they got engine oil all over the place and cleaned it of with WD40 or the like. That would def smoke white during burn off, as the bike warms up.

For me, I would HATE not being allowed in the work area. I just like to see how they work, until some trust is built up!
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Old Jun 9th 2012, 01:18 AM   #5
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They don't actually change the power delivery at the first service, you have say performance as out of the box, at least for the US, it was something was discussed by ducati at one time, but that would require getting your bike serviced at a dealer, so that idea was abandoned. Maybe they changed riding modes.

On this motor, the oil filter is a cartridge type and is accessed on the side of the sump. It's very easy for oil to leak out on the pipes during the filter change out, so a little smoke wouldn't be surprising.

Overfilling, that's pretty inexcusable, I'd get a large syringe, attach some fuel line to it. stick it in the oil filler and pull some out.

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Old Jun 9th 2012, 03:29 AM   #6
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From: Florida

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I should have asked to see the old filter! Will be taking my bike to the original dealer where I purchased it next time (melillimoto). Just wanted to ride sooner than later. Would have been a 2hour drive to ocala. Live and learn right.

Was not allowed in the work area but it looked like dude was rubbing something of with a rag and reinstalled it on the left side. I could be wrong though. Bottom line, no trust was built in this experience. Any bike should be be worked on with the upmost care and attention to detail. After serving 9 years as a jet engine mechanic and inspector my standards may not be the norm at Florida Sports ATV. very nice folks, was just the service to the bike that left me very unhappy.
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Old Jun 9th 2012, 03:33 AM   #7
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And now I need to drain a ton of oil from the engine! WTF
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Old Jun 9th 2012, 03:36 AM   #8
Joined: Jun 2012
From: Orlando, FL 32837

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I Ride: 2012 1199
What is your location? I'm an A&P Tech also.
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Old Jun 9th 2012, 03:42 AM   #9
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My dealer put slightly more oil in at the first service as I used a litre of oil prior to the service, and they did this on purpose, I was concerned at all, as guess what, it's back down to half max level now... And hasn't done any harm. Although they didn't massively over fill it, and would have been bit concerned if the glass was completely full of oil.

Just another point, I stick a spirit level on the handle bars, just to make sure the bike is completely level before gettin right down to check the oil levels, as believe me the reading can be so inaccurate otherwise, just a point.
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Old Jun 9th 2012, 04:33 AM   #10
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The sight glass is a deep sea fish tank now. Its covered before the bike is even level bro.
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