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Old Apr 8th 2014, 08:52 AM   #91
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Lets try to keep this focused....if possible....
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Old Apr 8th 2014, 09:02 AM   #92
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Originally Posted by Capt CF View Post
ROFL.. even if he's not really a PM for Ducati I kind of like his style. It would almost explain the customer service experience we get in the states.
Haha, yeah...
Though I have to say, the tone of the line of questioning directed at him left much to be desired. I was going to say something as soon as I read it, but thought I'd wait and see how our new Italian friend would respond first.
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Old Apr 8th 2014, 09:03 AM   #93
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Originally Posted by Jello View Post
Haha, yeah...
Though I have to say, the tone of the line of questioning directed at him left much to be desired. I was going to say something as soon as I read it, but thought I'd wait and see how our new Italian friend would respond first.
It's these damn internets and the tone of the message problem again. Maybe everybody can get over it and get back to getting their learn on.
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Old Apr 8th 2014, 09:09 AM   #94
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Originally Posted by Duck41 View Post
Enlightening. Many thanks for the helpful response.
I'm surprised you'd expect any different, given the tone of your post.

@JeffD ha, I'm in the same boat.
@Capt CF the customer care line at Ducati is usually quite helpful and responsive, did you have a bad dealer experience?
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Old Apr 8th 2014, 09:12 AM   #95
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Originally Posted by TJ99 View Post
the customer care line at Ducati is usually quite helpful and responsive, did you have a bad dealer experience?
I will send you a PM on this.. hope you can help if possible..
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Old Apr 8th 2014, 09:23 AM   #96
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Originally Posted by TJ99 View Post
I'm surprised you'd expect any different, given the tone of your post.

@JeffD ha, I'm in the same boat.
@Capt CF the customer care line at Ducati is usually quite helpful and responsive, did you have a bad dealer experience?
On the contrary, it was perfectly in line with my expectations. Call me skeptical about your claims.

Nonetheless, I am genuinely interested in having these questions answered. Feel free to oblige anytime, provided you're capable of doing so.
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Old Apr 8th 2014, 09:24 AM   #97
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Originally Posted by TJ99 View Post
@Capt CF the customer care line at Ducati is usually quite helpful and responsive, did you have a bad dealer experience?
TJ99 - I actually had a fantastic experience with Ducati customer service from Borgo Panigale. 2 years ago (2012) at Daytona Beach Bike Week, I test rode several Ducatis at a local dealer who hosted the Southeast Ducati NA factory representative (Chris, don't know his last name). My name and number somehow made it to a marketing research person from Italy, which I assume was in the Borgo Panigale home office. It was a woman who spoke a bit of broken English and she had a few questions about my demo experience. She was so pleasant to talk to and enthusiastic about Ducati fans, and I was so impressed to get a call directly from the factory in Italy that it bolstered my love for the brand.

I've ridden for 24 years and owned Triumph's, MV Agusta's, Aprilia's, Buell's and all the Japanese brands. But somehow I never owned a Ducati. This phone call pushed me over the edge and I bought a 2012 1199.

If you are able, please pass on my story, as if I were in the marketing department I would want to know that those efforts paid off directly.
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Last edited by JeffD; Apr 8th 2014 at 09:26 AM.
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Old Apr 8th 2014, 09:25 AM   #98
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Look guys I've worked hard on the project, am proud of it, and am a true gearhead so I love and appreciate the SL just as much as its owners probably will. So I'm happy to respond to reasonable questions about the bike.

That said, asking for personal info, attacking my credibility, demanding data in a condescending way, and giving me loaded questions will probably not get the best results. Understandable, I hope?
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Old Apr 8th 2014, 09:28 AM   #99
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Again, thanks for even taking the time to drop in. It's not often many get an opportunity to discuss things like this with people at the factory.

Feel free to entertain us with any interesting tidbits that may not be readily apparent just in some of the media releases that are circling around. Looking forward to journalist reviews of this bike.
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Old Apr 8th 2014, 09:29 AM   #100
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Originally Posted by JeffD View Post
TJ99 - I actually had a fantastic experience with Ducati customer service from Borgo Panigale. 2 years ago (2012) at Daytona Beach Bike Week, I test rode several Ducatis at a local dealer who hosted the Southeast Ducati NA factory representative (Chris, don't know his last name). My name and number somehow made it to a marketing research person from Italy, which I assume was in the Borgo Panigale home office. It was a woman who spoke a bit of broken English and she had a few questions about my demo experience. She was so pleasant to talk to and enthusiastic about Ducati fans, and I was so impressed to get a call directly from the factory in Italy that it bolstered my love for the brand.

I've ridden for 24 years and owned Triumph's, MV Agusta's, Aprilia's, Buell's and all the Japanese brands. But somehow I never owned a Ducati. This phone call pushed me over the edge and I bought a 2012 1199.

If you are able, please pass on my story, as if I were in the marketing department I would want to know that those efforts paid off directly.
Glad to hear it Jeff!
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