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Old Jul 25th 2019, 06:49 AM   #41
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Originally Posted by Hunter92 View Post
How did you connect the bike to Ducati Link? In the description of the software the V4 is missing in the compatible bike list. I tried several times the connection, but without success.
In the settings menu of the V4 there a BT Pair option.
1) I just paired my iPhone7 with the V4 with both in pairing mode;
2) After successfully having done so, you can add your New Bike in the Ducati Link app via [You] section > [Bike] section > swipe left and add (+) New bike;
3) After an active BT icon is shown in right upper corner of your bikes newly added record, the app receives all relevant data from the V4;
4) Under [Itinerary] you must start a new ride;
5) After ride you stop and save this ride
6) Your bikes record is updated with all kind of stats: Totals and Achievements from this ride;
7) restart at 4) etc.
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Old Jul 25th 2019, 06:55 AM   #42
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additionally as the DMS installation instructions state explicitly: your dealer must update V4 to latest ECU firmware and activate the DMS module on CanBus via a software setting, to enable this Smartphone comms. You can't just DIY.
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Old Jul 26th 2019, 11:42 AM   #43
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Originally Posted by RdashP View Post
additionally as the DMS installation instructions state explicitly: your dealer must update V4 to latest ECU firmware and activate the DMS module on CanBus via a software setting, to enable this Smartphone comms. You can't just DIY.

I installed the DMS myself and the dealer enabled it via Ducati service software. ECUs have the latest software version...

I can connect my phone via Setting--Bluetooth--Pairing--Smartphone. I can control the music, receive phone calls, etc... BUT when I start the Ducati Link app and try to add a bike, I see DUCATI_5132... Click on it and wait... After 1 minute the Ducati Link app is frozen...
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Old Jul 26th 2019, 01:40 PM   #44
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Originally Posted by Hunter92 View Post
I installed the DMS myself and the dealer enabled it via Ducati service software. ECUs have the latest software version...

I can connect my phone via Setting--Bluetooth--Pairing--Smartphone. I can control the music, receive phone calls, etc... BUT when I start the Ducati Link app and try to add a bike, I see DUCATI_5132... Click on it and wait... After 1 minute the Ducati Link app is frozen...
same here
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Old Jul 26th 2019, 01:42 PM   #45
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Originally Posted by Hunter92 View Post
I see DUCATI_5132... Click on it and wait... After 1 minute the Ducati Link app is frozen...
Aha So if you see your soundtracks/ calls on the dash, the phone does properly communicate on Android/iOS level with its native apps and bike. that's promising for a total fix!

Which phone do you use the DucLink app with? How many other TSR apps does it run in the background? How much free memory does it have left?

Plz try:
1) uninstall DucLink app
2) reboot your phone to clear all cache, kill TSR app hogs, etc.
3) reinstall DucLink app
4) try again
5) suc6? not? >
6) Try to do the same DucLink pair procedure by running app on another (newer/faster) phone.
7) suc6? Y = TBD issue with your phone, N= TBD issue with DMS module?
8) next steps of root-cause analysis...

Good luck
Thanks from Hunter92

Last edited by RdashP; Jul 26th 2019 at 02:58 PM.
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Old Jul 26th 2019, 10:47 PM   #46
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Does anyone know if the multimedia module is there is any differences between

96680711A

96680711B

Or is the B just a newer production batch ?
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Old Jul 28th 2019, 05:05 AM   #47
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Originally Posted by RdashP View Post
Which phone do you use the DucLink app with? How many other TSR apps does it run in the background? How much free memory does it have left?

Plz try:
1) uninstall DucLink app
2) reboot your phone to clear all cache, kill TSR app hogs, etc.
3) reinstall DucLink app
4) try again
5) suc6? not? >
6) Try to do the same DucLink pair procedure by running app on another (newer/faster) phone.
7) suc6? Y = TBD issue with your phone, N= TBD issue with DMS module?
8) next steps of root-cause analysis...

Good luck
i have an IPhone XS. reinstalled the app and reconnected the phone with the bike. Now it works. Thanks a lot
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Old Jul 28th 2019, 05:06 AM   #48
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Originally Posted by Tricky1 View Post
same here
reinstall the app and reconnect the phone with your bike
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Old Jul 28th 2019, 07:53 AM   #49
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Originally Posted by Hunter92 View Post
reinstall the app and reconnect the phone with your bike


That worked. I will test today


Sent from my iPhone using Tapatalk
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Old Jul 28th 2019, 03:19 PM   #50
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Hunter92 & Tricky1 my pleasure nJoy
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