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Old Mar 31st 2019, 03:51 PM   #11
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Originally Posted by RODOLFO View Post
Like you say

You had a good experience,

You made a mistake ordering the wrong battery, and your good vendor made it right, even if you were Wong. That is great customer service

And I ordered the right part, got my order hold for 3 weeks

Then received the wrong part

Then my vendor couldnít refund my 30 miserable bucks, after their mistake

Yes, like you said it is not about the money here, I was talking about the service or lack there off


But I see their are well represented here in the forum

Hope you get your 20% off
No, I haven't ever dealt with them, but the others that have seem satisfied.

No, I didnt order the wrong battery. I'm sorry that was unclear.

Perhaps this is just a communications problem, as I suspect maybe English isn't your primary language?

San
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Old Mar 31st 2019, 04:52 PM   #12
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Originally Posted by jarelj View Post
Sorry to hear of your problems Rodolfo. It's not the norm obviously or there would be 100 of these posts on the forum since we are a long-time sponsor here. As far as stocking things, we are one the largest stocking Ducati dealers on the planet, but we still can't have everything in stock all the time from the hundreds of vendors we deal with. If you're ever in a hurry for something, we always encourage you to check with us on the availability before placing your order, and we're always happy to do so.

As far as your particular situation, we do try to provide excellent customer service when things go wrong, but asking to have money refunded for a product you're sending back for any reason before we've actually received the product back, is just not reasonable. We're always happy to return or exchange items that are eligible for return under reasonable terms. We NEVER rip customers off, and I take our reputation as an honest business as the most important factor. I would never let my business devolve to the point where we steal from customers or deal in any dishonest fashion, or misrepresent ourselves in any way. So while I sympathize with you, the level of reaction in trashing our business here on the forum doesn't seem justified. To each his own, the internet allows a megaphone to be used for any purpose, justified or not.

Luckily most of the guys here know all they have to do is PM me any time they need assistance with anything. The Ducati Superbike community in the USA is not a large group of people, it's an intimate family and I appreciate all of you here on the forum who have supported our business over the years.
It is not a return, if it was a return I would understand
Your guys sent something I didnít order

I shipped this back, and I want my money back after 5 weeks of waiting

And I shouldnít have to wait another week because of their mistake
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Old Mar 31st 2019, 07:10 PM   #13
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Originally Posted by jarelj View Post
Sorry to hear of your problems Rodolfo. It's not the norm obviously or there would be 100 of these posts on the forum since we are a long-time sponsor here. As far as stocking things, we are one the largest stocking Ducati dealers on the planet, but we still can't have everything in stock all the time from the hundreds of vendors we deal with. If you're ever in a hurry for something, we always encourage you to check with us on the availability before placing your order, and we're always happy to do so.

As far as your particular situation, we do try to provide excellent customer service when things go wrong, but asking to have money refunded for a product you're sending back for any reason before we've actually received the product back, is just not reasonable. We're always happy to return or exchange items that are eligible for return under reasonable terms. We NEVER rip customers off, and I take our reputation as an honest business as the most important factor. I would never let my business devolve to the point where we steal from customers or deal in any dishonest fashion, or misrepresent ourselves in any way. So while I sympathize with you, the level of reaction in trashing our business here on the forum doesn't seem justified. To each his own, the internet allows a megaphone to be used for any purpose, justified or not.

Luckily most of the guys here know all they have to do is PM me any time they need assistance with anything. The Ducati Superbike community in the USA is not a large group of people, it's an intimate family and I appreciate all of you here on the forum who have supported our business over the years.
I've never done business with you, but it isn't because of anything negative I've read about you or your business. Nothing I've seen posted here will prevent me from sending you money for your goods and/or services. I look forward to dealing with you when I need parts or services you offer.

I'm a moderator on another forum, so I understand the relationship between a customer, a vendor and a forum. I know when a vendor needs to be held accountable for their actions and/or lack of their actions. I see nothing here that is out of line.

A couple of things bug me about this thread. First, this thread was started on a Saturday, which kind of puts most businesses at a disadvantage, response wise.

I'm not a fan of the whole blast someone/some business online, unless it is a last resort where the person/business is not responsive to the customer, or the offense is so blatant it demands immediate attention. This thread doesn't fulfill that criteria in my opinion.

Someone made a mistake, and the OP has a temporary lack of $30 because of the mistake. IMHO this doesn't justify the OP's assault on the reputation of the owner/business. That every post (not from the OP) is positive with regards to the service from the owner/vendor is notable.

I don't have a dog in this fight, but I hate to see someone's integrity questioned if it isn't justified. I have never purchased anything from Ducati Omaha, but I wouldn't hesitate to do so. Much ado about nothing from what i can tell.

San
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Old Mar 31st 2019, 07:18 PM   #14
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I have been pretty happy with Ducati Omaha the few times that I have purchased from them. I would recommend them to anyone.
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Old Mar 31st 2019, 07:29 PM   #15
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Ordered stuff from Ducati Omaha, never had a problem and couldn't be more helpful, sounds like a one off to me.
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Old Apr 1st 2019, 01:58 AM   #16
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It strikes me that the OP has a disproportionate sense of slight from the dealer in question, who from my standpoint, has addressed his concerns by responding to him in a professional and courteous manner. Not wishing to detract sales from the dealer but if the OP was in such a hurry to obtain the caliper spacers from CNC Racing, why did he not simply order them direct from Italy, if the dealer did not hold them in stock. Also they don't make 'yellow' spacers, so I am assuming the gentleman means a gold anodised finish. A lot of hot air over $30, which he'll be refunded once the wrong parts are returned to the dealer and he cancels the order, or not if he wants the order corrected and await the correct ones. Sounds like perfectly standard business practice to me.
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Old Apr 1st 2019, 06:05 AM   #17
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100% Ducati Omaha is one of the bet outfits in the country. Its very rare to for a dealer to be so plugged into the community and track riding scene. Jarel is a wealth of knowledge and always is on here to lend his expertise.


Also if your worst experience ever is over some anodized spacers and $30 you have a pretty charmed life.
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Last edited by KarlKani; Apr 1st 2019 at 06:10 AM.
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Old Apr 1st 2019, 06:23 AM   #18
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As a business owner, shit happens.

If it were easy, everyone would do it.
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Old Apr 1st 2019, 08:20 AM   #19
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Iíve had all kind of experiences with dealers... all I have to say is this business is hard and we need to support our dealers. Shit happens, talk it out and find a way to resolve the issue... there is always a way. If anything itíll help to build a stronger community of support which is so minimal for our bikes!

Iíve been there myself, unfortunately Iíve misread some comments by a dealer and one of my friends posted the comments on the forums and it got blown out of proportion. Only after talking with the owner of the dealership and parties involved did the issue get resolved... and now my relationship with that dealer is that much stronger!

Letís be men! No need to hide behind negative posts on the interwebs!


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Old Apr 1st 2019, 08:40 AM   #20
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I am not hiding

And it is not about the 30 bucks

Or the caliper spacers, which I really donít need


It is about service and compensation for mistakes


If you, as a dealer take 5 weeks to ship, and then ship the wrong part

At least be decent and compensate for your mistake

And refund the buyer the 30 miserable bucks, without having to wait for the part to arrive back

That is all I am asking, but I guess this is just a one way transaction and the dealer gets to decide how it goes
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