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Old Mar 30th 2019, 11:06 AM   #1
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Ducati Omaha worst experience ever

Problem got solved

Moderatos, please erase post

Last edited by RODOLFO; Apr 5th 2019 at 04:54 AM. Reason: Worked out the problem
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Old Mar 31st 2019, 05:35 AM   #2
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Wow!! I'm sorry to here that you had a poor experience with Ducati Omaha. I've ordered from them on three separate occasions. Each experience was first rate. I guess I'm just not in any hurry to get parts very quickly. Accept for tires.
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Old Mar 31st 2019, 05:59 AM   #3
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Originally Posted by carlpretzel View Post
Wow!! I'm sorry to here that you had a poor experience with Ducati Omaha. I've ordered from them on three separate occasions. Each experience was first rate. I guess I'm just not in any hurry to get parts very quickly. Accept for tires.
I was not in a big hurry either

But waiting 5 weeks, then receiving the wrong color item

And now having to ship back, and wait another week for them to refund, after being their mistake

I ordered some stuff from Europe and China, that got here earlier than this caliper spacers
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Old Mar 31st 2019, 06:23 AM   #4
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But what really gets me going the most

Is having to pay for someone else’s mistake

I was at the shipping place, showed they how I was shipping the parts back

And asking for my 30 dlls refund

And now I am the bad guy, and have to wait another week so they get the part back.

And yes, it is not about the 30 bucks, it is about service, and compensating for their mistakes

If it más a 1,000 exhaust I get it, to wait for it to arrive

But it is a set of 30 dlls caliper spacers, that cost them 10 bucks
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Old Mar 31st 2019, 08:48 AM   #5
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Everyone has their experience. I've used Omaha for several years and I have nothing but great things to say. Jarel in this forum also has been a great help and knowledge over the years.

It's best to call first to see if they have parts you want in stock. I've been getting emails if some part(s) may take time and they ask me if I want other parts first and all together.
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Old Mar 31st 2019, 09:07 AM   #6
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I wish they had aske that since the beginning

But the offer to send the rest of the stuff first, after 3 weeks when I started asking why they didn’t ship

And after that send the wrong color

And after that I have to wait another week before they refund my money

After having to pay some handling fees at my local post office to send the stuff back
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Old Mar 31st 2019, 09:54 AM   #7
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Everyone makes mistakes. How they take care of a customer afterwards will determine if I'll do business with them again.

Shorai is a good example. I had one of their batteries, and needed another one. Mine was out of warranty and I called for some specific data not on their website. I spoke with one of their represenatives and after a short conversation he wanted to know when I bought my battery. I told him it was beyond the warranty period, and he asked me to fill out a warranty form anyway. He sent me a refurbished battery (that appeared new to me), and the correctly sized one that was more expensive (I tried to save some weight with an even lighter battery). Like all Shorai batteries, it came with different thicknesses of adhesive-backed foam. Damn handy stuff. I don't even think about who to purchase a battery from now. I have their largest one in my Lotus. Under 5 pounds and 540 CCA. A friend has the same model in his daily driver C6 based on my recommendation.

Having to wait a week for a $30 charge to be refunded isn't out of the ordinary. It also doesn't justify the bad publicity you've tried to generate for a vendor that everyone else has been pleased with. You have a V4S, and you've ordered aftermarket parts for it, so I can't think that the temporary $30 debit is going to significantly impact you.

I haven't dealt with Ducati Omaha, but nothing that's been posted here would prevent me from doing so. Much ado about nothing IMHO. That said I'm sure Ducati Omaha @jarelj will extend me a 20% discount on my next order, right?

San
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Old Mar 31st 2019, 12:50 PM   #8
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Originally Posted by oldmansan View Post
Everyone makes mistakes. How they take care of a customer afterwards will determine if I'll do business with them again.

Shorai is a good example. I had one of their batteries, and needed another one. Mine was out of warranty and I called for some specific data not on their website. I spoke with one of their represenatives and after a short conversation he wanted to know when I bought my battery. I told him it was beyond the warranty period, and he asked me to fill out a warranty form anyway. He sent me a refurbished battery (that appeared new to me), and the correctly sized one that was more expensive (I tried to save some weight with an even lighter battery). Like all Shorai batteries, it came with different thicknesses of adhesive-backed foam. Damn handy stuff. I don't even think about who to purchase a battery from now. I have their largest one in my Lotus. Under 5 pounds and 540 CCA. A friend has the same model in his daily driver C6 based on my recommendation.

Having to wait a week for a $30 charge to be refunded isn't out of the ordinary. It also doesn't justify the bad publicity you've tried to generate for a vendor that everyone else has been pleased with. You have a V4S, and you've ordered aftermarket parts for it, so I can't think that the temporary $30 debit is going to significantly impact you.

I haven't dealt with Ducati Omaha, but nothing that's been posted here would prevent me from doing so. Much ado about nothing IMHO. That said I'm sure Ducati Omaha @jarelj will extend me a 20% discount on my next order, right?

San
Like you say

You had a good experience,

You made a mistake ordering the wrong battery, and your good vendor made it right, even if you were Wong. That is great customer service

And I ordered the right part, got my order hold for 3 weeks

Then received the wrong part

Then my vendor couldn’t refund my 30 miserable bucks, after their mistake

Yes, like you said it is not about the money here, I was talking about the service or lack there off


But I see their are well represented here in the forum

Hope you get your 20% off
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Old Mar 31st 2019, 01:48 PM   #9
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Sorry to hear of your problems Rodolfo. It's not the norm obviously or there would be 100 of these posts on the forum since we are a long-time sponsor here. As far as stocking things, we are one the largest stocking Ducati dealers on the planet, but we still can't have everything in stock all the time from the hundreds of vendors we deal with. If you're ever in a hurry for something, we always encourage you to check with us on the availability before placing your order, and we're always happy to do so.

As far as your particular situation, we do try to provide excellent customer service when things go wrong, but asking to have money refunded for a product you're sending back for any reason before we've actually received the product back, is just not reasonable. We're always happy to return or exchange items that are eligible for return under reasonable terms. We NEVER rip customers off, and I take our reputation as an honest business as the most important factor. I would never let my business devolve to the point where we steal from customers or deal in any dishonest fashion, or misrepresent ourselves in any way. So while I sympathize with you, the level of reaction in trashing our business here on the forum doesn't seem justified. To each his own, the internet allows a megaphone to be used for any purpose, justified or not.

Luckily most of the guys here know all they have to do is PM me any time they need assistance with anything. The Ducati Superbike community in the USA is not a large group of people, it's an intimate family and I appreciate all of you here on the forum who have supported our business over the years.
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Old Mar 31st 2019, 03:42 PM   #10
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From Canada, Ducati Omaha one of the best if not the. Dealt with them many times and mostly fancy stuff, they never let me down.
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