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Old Nov 28th 2018, 07:20 AM   #1
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I Ride: 2018 959 Corse paired with Termi Front Exit Exhaust and Header.
Angry UP-MAP Issue, Anyone else?

UP-MAP Vendor issue?

I bought a T800 UP-MAP that I used to flash my 959 after installing the Termi Front Exit Slip-ons… I bought with the first map “959 16 D155 SR” with the free code UP-MAP comes with TERMIGIFT. The app is a bit kludgy but the map did flash with no problem confirmed by the “Race” at bike startup.

After a battle with myself about the insane cost, I bought the Titanium Termignoni header, so I wanted to upgrade to the correct EVO map “959 16 D155 FR”

Here is when the problems start. UP-MAP uses some weird Italian payment processor so my credit card company flagged the transaction and declined. I called my bank, they approve the transaction and ask me to try again. The charge goes through and I can see it on my bank immediately, however in the APP it says failed download right after the payment screen.

With my bank still on the phone they say try it again, I do but now I have three charges not two on my account. And it still fails to download the map. In my profile it still only shows the original SR map I bought with the free code.

I end up with three approved transactions, my bank voids the first one, so two left and I have three authorization emails from the Italian payment processor. I forward these to UP-MAP support after finding it on their website (no support option in the app) and ask for help, no response, I message them on Facebook, I realize the time difference and get a response asking for my serial number and reg email address (at this time I am thinking Success, someone is actually at UP-MAP).

I provide the requested info (5am my time so like 1 or 2PM in Italy) no response. Frustrated this morning I find the phone number in Italy on the website and call them international, a nice guy answers the phone (no phone system or holding, like direct to a person) he answers in Italian and switches to pretty good English for me. Eventually asks me to email him, I confirm I had, he said he would check the email and get back to me, no response. So now I have 3 Charges of 99 EUR one of which my bank has refunded or voided (2 left), no FR map in my profile.

Anyone else have issues like this? How was it resolved? For now the bike seems to be running fine with the SR map, and I doubt their is much of a difference with the FR map, but that is not the point.
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Old Nov 28th 2018, 08:25 AM   #2
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I Ride: 2018 959 Corse paired with Termi Front Exit Exhaust and Header.
Just wanted to provide an update here and give credit where credit is due...UP-MAP solved the problem and is in the process of refunding the second charge.

---------------------------------------------------------------------------------
E-Mail Responce:
Info Up-Map <info@up-map.it>
Re: Please help

....we have solved the problem, now find the map in the profile / maps ... we also proceeded to return € 99 of the second purchase.
-----------------------------------------------------------------------------------

Sure enough the new map shows up in my profile, I will flash the bike this afternoon. Given the time difference, maybe I should have given them a couple days to resolve, I also believe they are very small and just supported by Termi, not actually part of Termi? (Maybe). Pretty happy with the outcome, hopefully they continue to improve the app so others do not have this problem.
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Old Nov 29th 2018, 01:29 AM   #3
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happy it is solved!
looked more like a financial problem than a technical problem
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Old Nov 29th 2018, 05:38 AM   #4
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Originally Posted by realnuts View Post
happy it is solved!
looked more like a financial problem than a technical problem
Me too! It started as a financial issue, but after the first declined transaction, the app processed the payment correctly each time after but still failed to add the map to my profile, so it became a technical issue with the app.

I was going to delete this post but figured I'd leave it in case others run into it, they will have to work with up-map support to resolve.

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