Contacting Ducati?

I have had it with my bike

Does anyone on this forum know how to contact the factory..? How about a contact there that speaks English ?
I would really appreciate the info from anyone that has gone through this...

MY dealers head mechanic has tried everything they can do evidently and have basically given up on my issues telling me that it is "just the way some of these bikes are and to just put up with it" and that for it not to stall I need to keep it between 5500 to 7500 RPM! This is not only very impractical while riding in town at lower speeds it also makes it run hot and will quickly wear out the motor... (not to mention the abysmal gas mileage)
It is not fun to ride when stalling, and bucking and kicking/surging the whole time.. I need to make a complaint to the factory but don't know how to contact the right department.. * I have called the number on the warranty booklet that came with the bike but they never call back?

I wonder why?

Speedy

speedy14 said:

I have had it with my bike

Does anyone on this forum know how to contact the factory..? How about a contact there that speaks English ?
I would really appreciate the info from anyone that has gone through this...

MY dealers head mechanic has tried everything they can do evidently and have basically given up on my issues telling me that it is "just the way some of these bikes are and to just put up with it" and that for it not to stall I need to keep it between 5500 to 7500 RPM! This is not only very impractical while riding in town at lower speeds it also makes it run hot and will quickly wear out the motor... (not to mention the abysmal gas mileage)
It is not fun to ride when stalling, and bucking and kicking/surging the whole time.. I need to make a complaint to the factory but don't know how to contact the right department.. * I have called the number on the warranty booklet that came with the bike but they never call back?

I wonder why?

Speedy

Click to expand...

I went to the Ducati site and used the contact form to complain about my dealer's service.

Ducati

The following business day, I received a phone call from someone at their headquarters that spoke English better than most people in the United States, albeit with an Italian accent.

They actually tried returning my call twice as they left a message and sent me an email indicating that they had missed me and that they wanted to know the best number and time to reach me so as to avoid me having to call them and pay a toll.

Considering that you wouldn't get that kind of service from most manufacturers, I was rather impressed with the way they handled it.

Thanks

I will contact them and let you know how things work out..

Did Ducati get your problem addressed and the bike fixed?

Speedy

Can you not initiate a lemon law claim?

1299 Panigale S - 2013?

I never noticed that it looks like im describing the Ducati as a 2013 LOL
I should change that avatar

My 1299 is of course a 2015... The Kawasaki ZX14 is a 2013 model.. it runs great and smooth. It will out run the 1299 no contest.. It just doesn't handle like the Ducati LOL..

It is my cruiser when my wife rides with me...

Speedy

Man. I hope this has a happy ending. My local shop has offered to get a new crate motor if getting a new water pump didn't fix the coolant leak. I guess not all Ducati shops are the same. I did get an email from Ducati afterwards asking me to rate my service with my local shop.


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I am in the market for one of these 1299s, but all the issues I keep reading about here are so keeping me back. I guess I will just wait to see how this plays out for a little bit, especially to see if Ducati comes up with a definite answer and the fix to the coolant leak.

Ducati Italy has great customer service per my experience.

The dealer/shop told me they wouldn't warranty my burned lower fairing (because of the full Termi exhaust). I emailed Ducati IT and received a response right away.

They contacted the dealer, the dealer called me, and I had the fairing replaced under warranty. The shop said to me, "you must have some friends at Ducati".

Hopefully you find your friend. Good luck.

By your issues I'd agree that the bike should be replaced. The dealer should be the one pushing that. Also shows how dealers can just not care.

BadBoyBeltran said:

Ducati Italy has great customer service per my experience.

The dealer/shop told me they wouldn't warranty my burned lower fairing (because of the full Termi exhaust). I emailed Ducati IT and received a response right away.

They contacted the dealer, the dealer called me, and I had the fairing replaced under warranty. The shop said to me, "you must have some friends at Ducati".

Hopefully you find your friend. Good luck.

Click to expand...

They did mine no questions but said only one side panel, no more woul dbe accepted. So use the reflective heat tape.

When can I use the Texas Lemon Law?
If you have purchased or leased a new motor vehicle and it develops a defect or condition that substantially impairs the motor vehicle’s use, market value or safety, you may be eligible for relief under the Texas Lemon Law. You are required to allow the manufacturer a reasonable opportunity to repair the defect(s) before you may file a complaint for lemon law relief. There is a $35 filing fee required with the submission of the Lemon Law complaint form. The number of reasonable attempts may vary based upon the defect’s effect on the normal operation of the motor vehicle.

How many “reasonable attempts” to repair a defect is the manufacturer allowed?
One way to show the dealer has had a reasonable number of attempts to fix a defect is to pass the following tests. Mileage requirements in the tests do not apply to travel trailers.

The Four Times Test
You pass this test if you have taken your vehicle to the dealership for repair

twice for the same problem within the first 12 months or 12,000 miles, whichever comes first; and
twice more during the 12 months or 12,000 miles following the second repair attempt, and
the problem continues to exist.

In 99% of all cases where someone has a problem with "Ducati," they actually have a problem with the f'in local dealership. And if someone at Ducati knew about it, they'd address it. (Problem is in the states I think they have 1 customer service rep.) But you can call Ducati North America and ask to be put in contact with the regional service manager for TX. Or pay the TX Lemon Law fee, file a complaint and go through the process of getting either a new bike or a refund (both are actually pretty painless processes). Typically once a Lemon Law complaint is invoked, the dealer will do everything they can to fix the problem. Beware, though--they may want to buy back your bike and give you a new one before the lemon proceedings. Good for you, but really bad for the guy who buys your trouble-free, "low mile" 1299, as lemon laws don't cover used vehicles and if the dealer buys back a bike under goodwill, the Title will not show it's a lemon (which is why no one should ever buy a relatively new used car).

Can you use the lemon law after throwing it down at TWS?

They'd have to identify that a crash caused the issue. Since they don't know what the issue is, they can't very well blame the crash as the cause. But you'd want to talk to a lemon law lawyer about that.

Have they replaced your Rectifier Regulator? Has your battery ever gone dead? Was there any damage to the alternator? I had a similar issue on a Yamaha a long time ago. Turned out it was a faulty connection between the alternator and the battery. The alternator went crazy, fried the R/R and the bike would stall unless Revs were kept at or above 6k RPM. After spending a ton of money at the dealer, I replaced the Alternator (and the cable attached to it)--problem solved.

With you so close to Dallas, I'd give AMS Ducati a call. They'll reasonable people and will help you dive deeper into any issues. They have a good relationship with the ATX dealer, as well. Maybe they'll push them to be more helpful for you.

(214) 466-6540

408-253-0499 is the number for DNA

The crash at TWS was basically me flying up in the air and I held onto the handlebars till the bike landed on its right side and it slid out into the grass.. Minimal damage was done to the bike considering all the flopping around that I did Of course my helmet leathers and boots all sustained damage (The helmet (Shoei RF1100) is toast but it did it's job)
The bike actually never flopped around or flew around it just slid to a stop out in the grass... All because evidently I held on to it till it hit the ground..Wish I could claim that I consciously did that but that would be a big lie LOL NO one has time during a high side to think about anything that is going on.
You suddenly go sideways, then you go up, Then you go down and hit the ground and flop around lie a rag doll.. Hopefully you get up and walk away.. I got up and limped away since I broke the Talus bone in my right foot...But after surgery and hobbling around for 8 weeks I'm all better now..

All I had to replace was some plastic. The front cowl (it was just scratched up on the right side (even the fairing stay was still intact).. The windshield was of course shattered. The right upper panel only was scratched and two parts of the tail section.. and last but not least the handlebar...
Nothing else was damaged..** Amazingly,even the tank was untouched... I attribute this to the T Rex sliders. The puck like slider on the right may be ugly but it totally protected the side clutch case etc... It ground down about a half inch... * (I did have Woodcraft front axle sliders and the right one was skidded up some..)
All in all about $2400 worth of plastic including a handlebar tube. I had the bike checked out including a oil pressure check and the mechanic said the motor was fine and showed NO damage at all.. That mishap was Labor Day 2015 and I have ridden the bike a lot since then (when it wasn't in the shop). It handles great and all the damage has been fixed and no one could tell looking at it or riding it...

No this new problem has been happening since I had the water squirter unit replaced under warranty when it started leaking coolant..
*While it was in the shop I also had the new SAMCO silicone water hoses (red of course) installed and the cams degreed.
The bike basically doesn't want run smooth at anything less than 12% steady or to be below 6000 rpm or else it misses or surges.

Interesting idea about the rectifier.. My battery has never gone bad before but maybe it could be a rectifier or other electrical component that is not working properly a lower rpm.. The problem is that whatever it is ,it is NOT throwing any codes so the dealer has no clue what to check..
According to the mechanic the only way they can get it covered under the factory warranty is if something goes bad and they have proof by a code etc..

After a long letter to their service manager, I heard back from the owner of the Ducati shop and he is a good guy.. He said he will meet the the shop guys and try to find out what is going on.. I am sure they are sick of seeing me and my bike come in and wish I would just go away or wreck it or something so they don't have to mess with it anymore.... LOL It has been a PITA for everyone involved.
Otherwise If they cannot get it right I am going to make a stink with Ducati USA and see where it goes.. I really don't want a new bike I just want mine to run right.
Speedy

this sound like a insurance claim to me, not a warranty claim it sound like it part of the accident.

ToneTone said:

408-253-0499 is the number for DNA

Click to expand...

Wow. They are really close to me, my office is about 10 minutes away.

esmirna8261980 said:

this sound like a insurance claim to me, not a warranty claim it sound like it part of the accident.

Click to expand...

I paid for and fixed the bike myself never filed a claim...

running roughly was NOT due to the accident INsurance does not cover engine running problems...

the factory Warranty does/ or at least should cover it..if something ever actually breaks or a code is thrown then the dealers mechanic could figurre it out. It is no doubt a loose wire or bad injector or some type of sensor but until it either breaks completely or thross a code on the analyzer computer they really have no clue.....