Fed up with Ducati Johannesburg's antics

Can somebody please provide me with the e mail addresses of the following gentlemen:

1) CEO Audi Germany
2) CEO Lamborghini Italy
3) CEO Ducati Italy
4) CEO Porsche Germany

I want to write a letter to them protesting about the way in which the previous Ducati importers in South Africa had been disenfranchised. That disenfranchisement meant that I lost six months of my bike's service plan which the new importers Ducati Johannesburg (Porsche South Africa) refuses to honour.

My bike also has to get a warrantee repair to its computer switch/display which I have been told by Thomas of Ultimate Bikes Centurion (one of the disenfranchised ex Ducati importers) is a short piece of electrical wire that has to go in. I refuse to take my bike to Johannesburg Ducati and wants to know where I should take it for the above repair.

I would also like to know why is Ducati Johannesburg importing directly and not through Audi South Africa which would have meant that Ducati Johannesburg could sell the Ducatis and spares at a substantially lower price than they are doing now. Do the Ducati owners in South Africa mean so little to them that they can treat us in this arrogant way?

Cant you find all that information yourself? all you need is the internet and a telephone I would suspect... and what does Porche and Lambo have to do with it?

None of those CEO's wil help with anyones whiney post from a customer.

Even if the customer is 100% correct.


Your better off just writing a brief calm peaceful letter to Ducati customer service.



Youll not get to the top because you wish.

Claymore said:

I refuse to take my bike to Johannesburg Ducati

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Why?


What is your problem?

Is this service plan something that you paid out of pocket for? or are you referring to the standard warranty?

It is a service plan that I am out of pocket for.

Regarding the query about why I do not find those gentlemen's contact details myself: I have tried and will keep on trying to find it myself. This is one of those attempts as I consider this forum to be a resource. I thought it may just be possible that one of our members have these gentlemen's contact details on record.

outhouse said:

Why?


What is your problem?

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Ducati Johannesburg is responsible for me losing six months of my service plan end refuses to stand in for it...

Claymore said:

Ducati Johannesburg is responsible for me losing six months of my service plan end refuses to stand in for it...

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Not enough details to help you in any way.


Did they sell you a service plan or a extended warranty?


Did someone else sell you this.


Most can be returned and prorated to what has been used.

outhouse said:

Not enough details to help you in any way.


Did they sell you a service plan or a extended warranty?


Did someone else sell you this.


Most can be returned and prorated to what has been used.

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Ducati Johannesburg (Porsche South Africa) made an arrangement with Ducati Italy (kept secret up to the last) whereby Ducati Johannesburg took over the sole Ducati franchise for South Africa. Ducati Sandton closed its doors due to being disenfranchised and my bike's 24 months unlimited kilometer service plan was with them so it "lapsed".

Claymore said:

unlimited kilometer service plan

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Again your not giving enough detail.


Is this the standard warranty given on the new motorcycle.

Or was this a extra purchase?


Was it a warranty?

Was it a service contract?

outhouse said:

Again your not giving enough detail.


Is this the standard warranty given on the new motorcycle.

Or was this a extra purchase?


Was it a warranty?

Was it a service contract?

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My thoughts exactly... your warranty has nothing to do with the fact that your old dealership is no longer Ducati authorized. You bought your bike when it was... so your warranty remains.

If its an additional purchased service plan then that was with the old dealership... they owe you a refund for 6 months or they need to perform the services on your bike

This is a very simple matter

dznutz said:

My thoughts exactly... your warranty has nothing to do with the fact that your old dealership is no longer Ducati authorized. You bought your bike when it was... so your warranty remains.

If its an additional purchased service plan then that was with the old dealership... they owe you a refund for 6 months or they need to perform the services on your bike

This is a very simple matter

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+1. Claymore, even if you WERE to get the contact info of any of the above multinational manufacturing company CEOs, if you think:

a. their secretary/gatekeeper is going to actually pass them your e-mail
b. they are actually going to concern themselves with you possibly losing 6 months of a service plan

well, then I suggest that you have not spent much time around multinational manufacturing company CEOs. I'm sorry for your bad experience, but if you want to make it better, just calm down and seek to handle it directly with the old shop.

He bought a service plan from the old dealer that the new dealer won't honor. I'm not sure why that's surprising; you paid one company for a service plan then want another company to bear the expenses. It was bought at the dealer level, and Ducati themselves had nothing to do with it.

Really sucks that you lost your service contract, but as ghostdog stated, your issues have nothing to do with Ducati. Unless you actually wrote a check out to one of the CEOs of VW, Audi, Porsche, Lambo or Ducati, call a lawyer and let them get you the money back from the actual people you paid.

While you for the heavens to rain fire and brimstone down on the motherfuckers responsible, do yourself a favor and purchase the extended electrical connection which costs $9 and takes about 4 1/2 minutes to install.

I contacted Ducati through their template contact on line.
They did answer me this way for my problem to obtain a CE cert for my 749, it is relevant to you and may make you give up and move on with your life.
I contacted in August, they wrote back within the week and said that its Holiday time in Italy and they will get back to me, month later no reply bike sits and I write again, nothing, I am a Brit but needed to register in Slovenia so I called Ducati UK, they said no help, not a UK bike, I wrote again to Ducati Italy and they said they could not supply the CE Cert but the bones that make a certificate, I wrote on their facebook, someone from Ducati then called me and promised to help. 6 months later out of the blue Ducati UK supplied the paperwork I needed, by then I got the bike re holomogated and registered it.
I reckon you should give up cause Ducati back up is poor, just post on their facebook what happened, I did say to them I would buy a BMW next as they supplied me a cert from the factory within 2 weeks of asking but i didn't hence the 1199!