Hi guys. This post was brought forward to me in an email yesterday, so I thought "what a better way to start my membership here"
So I would like to introduce myself by saying hello to everyone here. Some of yo may remember me from Podium Racing, while others from the org forum. To those I have not met yet, hello.
I've been a Ducati enthusiat for almost two decades, and have owned 8 Ducatis in that time. I used to work for a Ducati shop in Arizona prior to getting into the business of aftermarket parts sales.
A I said, I was informed of the thread and thought maybe I could give some clarification to everyone. I think you guys will undestand my point after reading this.
You know as I, there are many different manufacturers that make the exact same design, however some will be better than others, be it better standards, or aluminum, or bolts/bearings. Yes 99.9% of these designs are made in China and these are no exception, however I trust the manufacturer that makes them for me as I've had a long relationship with him, and he also makes my 848 rearsets that everyone seem to give very good reviews about. When looking for a low cost, entry level rearset for the Pani, I tried out 4 different rearset models, and yes, they all lookied identical. I went with the manufacturer I had a relationship with as I trust him, even though they cost me more to invest in.
I've always been the guy that tries to give something for everyone, whether it be low, medium or high priced. This is why I carry several name brand products, like Vortex and Ducabike. If a person has a $25K Pani and contemplates the price of rearsets, I have several options for him, be it $300, $500 or $800. That said, what about the guy that can't buy the $500-$800 rearsets right now, but dropped his bike and broke his stock units, or it's a trackday bike and doesn't want to spend the big bucks? It' is my personal belief that it's best to give thebest product for the dollar you spend. At the $300 range, I believe these were the best option for the Pani rearsets.
More importantly, what the customer also has is the freedom to call me and ask as many questions as he needs to feel comfortable in making the correct decision. One thing I try to pride myself on is being available to everyone at almost any time.
Being a new Company(and small), what I need to make sure I have more of than the other guys is your trust. This is why I will always do my best to make sure the customer is fully confident in his decision when purchasing product from me.
Gunny for sure hit it on the head when mentioning that I would not put someone in danger with inferior product. My rearsets are 7075-T6, so no soft aluminum bending here. I will also back mine up with a 1 year warranty. I there is a manufacture malfunction, call me and we get the part or set replaced. I also have spare parts in case of gravity. This is the customer service aspect I pride myself on.
Being an online store it's difficult to try on the shoe before you buy, so I tell everyone, do your research first, but sometimes you can't always find what you are looking for, so once again I say, give me a call. As some of you know(who know me), I'm always available(well, most of the time).
Lastly, what they need to know is that you are buying in the seller too. If something happens on a Friday night or Sunday morning, can you call the other guys for answers? Probably not. There's the difference. If they are spooked by the "too low" price, I'll gladly raise the price. How much more they are willing to spend to be comfortable?
Then again, just buy the Ducabike set. I'll sell them just as easy, and give a great price too.
If you guys ahve any questions, I'm always willing to talk with you about my product. Just give me a call. 1(888)763-4869. Some of you guys even have my cell number.
