damaged rotors from Ducati Omaha

You have a PM..

Moved to reviews section also...

how long did you wait to install the rotors?

That sucks that happened to ya. I've never had nothing but good dealings with those guys and there reputation speaks for its self.
Perhaps it was bent in shipping or something just slipped threw the cracks on them .
I like to buy new for that reason . You know what you are getting and they will stand behind it.
How bad are they ? There are guys out there who can fix rotors .

File paypal claim. If its too late, file a chargeback on your credit card.
What a scummy company.

Clearly you don't read the fine print in PayPal where it says u have 45 days
- how about calling tomorrow and speak with the GM Jarel
- and yes if you want to file with your credit card company and explain how u would like a warranty on a wear and tear item go for it
- ducati Omaha is a reputable shop but making this thread to get attention probably won't help
- you could have just called and asked to speak to Jarel or someone higher up same thing you do in any situation in the civilian world

Keeping the rotors And not inspecting them I feel is the buyers responsibility, but I'm sure out of good faith any company would stand behind what they sell in a timely manner

Good luck

White13Pani said:

File paypal claim. If its too late, file a chargeback on your credit card.
What a scummy company.

Click to expand...

By accepting a credit card payment through paypal, as the merchant you are bound by the cardholders card agreement as well which is almost always 6 months.
I agree, if this guy bought them say several months ago and they stupidly sat then he's beat and can't complain too much. But if he's had them a month "or so" and just got around to installing them and Ducati Omaha basically says ".... off" then he should fully exercise his rights under his cardmember agreement and file a chargeback. Remember, paypal, visa, amex, discover, mastercard etc etc all have their own policies and consumer law typically grants the buyer protection from the longer of the two dates involved in the transaction. There's the fine print they didn't tell ya....

zohsix01 said:

Clearly you don't read the fine print in PayPal where it says u have 45 days
- how about calling tomorrow and speak with the GM Jarel
- and yes if you want to file with your credit card company and explain how u would like a warranty on a wear and tear item go for it
- ducati Omaha is a reputable shop but making this thread to get attention probably won't help
- you could have just called and asked to speak to Jarel or someone higher up same thing you do in any situation in the civilian world

Keeping the rotors And not inspecting them I feel is the buyers responsibility, but I'm sure out of good faith any company would stand behind what they sell in a timely manner

Good luck

Click to expand...

As a consumer he did what he should, he contacted them via paypal. We don't know all the time details so I won't call either party out on that yet.... But this guy should NOT have to go placing phone calls if he received damaged product.
If I buy from you and next week, (or within the limit of the law) I receive damaged goods and you don't immediately rectify the issue within 1 email I call off all communication and go right to my CC issuer. As a consumer I do NOT get ...... over like this. Always use a credit card folks. Paper trail, paper trail.

As this member posted on the forum...Can we at least give D.O. a chance to respond before everyone jumps all over them?? Thanks.... I have communicated with both sides and I am hoping we can bring this matter to an amicable conclusion...

Not to take any sides here at all but put yourself in the position of the seller, it's been 6 weeks.................. you won't believe what I have seen over the years and a lot of things can happen to parts while they sit somewhere. Again, I am not saying the buyer did anything wrong, not taking any sides.

I buy used stuff also from time to time and I do make it a priority to ensure what I got is in good working order asap., so that if there is something wrong I can contact the seller right away.

pedrin, I have a feeling this will all be worked out quickly, you may just got the wrong guy at the horn who had a bad day and gave you the cold shoulder, can happen to all of us.

ShiftTechCarbon said:

Not to take any sides here at all but put yourself in the position of the seller, it's been 6 weeks.................. you won't believe what I have seen over the years and a lot of things can happen to parts while they sit somewhere. Again, I am not saying the buyer did anything wrong, not taking any sides.

I buy used stuff also from time to time and I do make it a priority to ensure what I got is in good working order asap., so that if there is something wrong I can contact the seller right away.

pedrin, I have a feeling this will all be worked out quickly, you may just got the wrong guy at the horn who had a bad day and gave you the cold shoulder, can happen to all of us.

Click to expand...

Could not of said it any better.

Let's not turn this into a vendor bashing thread. My experience with them is, like most everyone else's posts, excellent. From the parts department to the GM, very knowledgeable and excellent customer service.

They were used rotors and highly doubt D.O. sold them with a known issue.

The OP's original question was whether this was an isolated event or common practice. I think he got his answer that it's not been the norm of others' experience.

/thread.

Thanks guys for the references to this thread, I would never have seen it otherwise! We would never intentionally sell damaged or not-as-described merchandise. Pedrin, I'm sorry that you are having a problem with the rotors. I know these rotors very well since they came off of my own personal 1199 when I upgraded to the Brembo T-Drive rotors. They can't have had more than a couple hundred miles on them, and the bike was never crashed or damaged in any way. I also had zero brake lever oscillation while they were on my bike, so there's no way they were significantly warped when they were on the bike, I've had warped rotors several times over the years and know what it feels like. They were actually packaged in the Brembo box that my new Brembo T-Drive rotors came in. So I'm not saying its impossible, but very unlikely that they left here significantly warped or damaged in any way. Also unlikely to be damaged in shipping since they were shipped in a padded Brembo rotor box. Is it possible that the mechanic who mounted the rotors put the bike in a wheel chock and inadvertently tweaked the rotor? It happens all the time if you're not careful. Were you present when the rotors were mounted? Or perhaps they were damaged in some other way since your receipt of them without your knowledge? I obviously don't know, just throwing out ideas. Was the actual runout in MM measured on the rotors with a runout gauge? If so, how far out was it? You say they're warped, but how warped is "Wobbled a lot", that can be very subjective. Did you ride the bike with the rotors on or just visually inspect by spinning the wheel or some other method? Did you see it yourself or did the mechanic relay that information to you? These rotors were received at your location over 2 months ago (Received UPS 8/15/13 according to our records) so a lot can have happened during that time. Those are the questions that would have been asked had a merchandise claim been received according to eBay/PayPal dispute policies. If you can provide more information on that, I will consider it in offering a suggested resolution.

Ok, I would say if you aren't feeling any pulsing in the lever when braking, then there probably isn't anything to worry about. If the rotor was truly warped outside of acceptable tolerance you would have a very noticeable pulsing in the lever during moderate braking. Sometimes it's hard to tell when braking really hard on the track, but you'll definitely notice it when you get to the track exit.

Funny story, I once had a badly warped rotor on my old Ninja 650R race bike. We were at a CCS race weekend, and happened to have Doug Polen with us, who was in town doing a Ducati event at our store. I went out for the race practice and came in complaining about how bad the rotor was warped that I could barely brake the lever was pulsing so bad. Doug said "No problem, I'll fix it for you." He put on his leathers, went out on my little 68 HP bike in the Expert race practice, laid waste to everyone on the track regardless of what they were riding, and after about 6 laps he came back into the pits and said "There you go, all fixed!". And he was right, no more warped rotor, he had gotten it hot enough that it straightened itself back out!