Ducati giving owners a hard time?

Fabo · Jun 5, 2013

I am getting dicked around from a dealer for replacement fairing melted from the exhaust , he said I should take it to the dealer that I bought it from. Shouldn't i be able to get it done at any Ducati dealership? I have to take heaps if photos if it before they will replace it. Why the f for as when I get it replaced they will take the faulty part

Brad · Jun 6, 2013

Fabo said:
I am getting dicked around from a dealer for replacement fairing melted from the exhaust , he said I should take it to the dealer that I bought it from. Shouldn't i be able to get it done at any Ducati dealership? I have to take heaps if photos if it before they will replace it. Why the f for as when I get it replaced they will take the faulty part

It seems as though NFI want to see the pics as a prerequisite to being able to justify putting it to DUCATI in Italy for approval.
I'm not sure if this is a world wide policy implimented by DUCATI?

Cheers

gatti man · Jun 6, 2013

So far I've had a dash replacement and windshield replacement without a hitch.

piskapo · Jun 6, 2013

Well brought my bike in for the shop to check the dash for the fogging. The shop was able to reproduce the fogging. The shop is 100% behind me. They took pictures and send them off to Ducati for warranty to have it replaced. Ducati has denied warranty claim. I am so pissed off. I am at the point of trading the bike in for another manufacture.

bradp51 · Jun 6, 2013

DucSyd said:
My Sydney Dealer has been excellent, much to my surprise.

No complaints here...

Only had one warranty issue in Sydney and they fixed it quick smart.

+1

Frosty · Jun 6, 2013

piskapo said:
Well brought my bike in for the shop to check the dash for the fogging. The shop was able to reproduce the fogging. The shop is 100% behind me. They took pictures and send them off to Ducati for warranty to have it replaced. Ducati has denied warranty claim. I am so pissed off. I am at the point of trading the bike in for another manufacture.

This makes no sense. How can they deny it? Print off the hundreds of examples from this forum, call DNA yourself and ask to speak to a manager and let them know the next phone call will be to your lawyer.

Ducati giving owners a hard time?

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