The Quality of Nexx XR1R Carbon
I have the NEXX carbon, it is very light 1250g (SM) just as advertised but you have to be extremely carefull to handle them. I once dropped it from the bike and the soft outer coating cracked! I know you shouldn't drop them, but I had dropped my Arai RX7 multiple time and it never make a dent.
I don't normally write LONG product reviews but if I can save one person from my hellish experience I'm more than happy. This may be dragged out but please read it all before buying one of these helmets.
Let me give you my experience with NEXX. So last summer I made the big move and sold my '07 Honda Shadow and picked up a MTS1200S and said to myself boy I need a new helmet to update my helmet "status." (I was using a POS $90 HJC at the time). I saw the Nexx Diablo (XR1R and Carbon) leather wrapped helmet. Thought it was pretty sick and spent the $700 with a smile on my face. It had their original screw on design with the included clear visor. A week later after problem free riding I ordered a tinted visor. After waiting a month and a half for them to get stock I finally got a smoked visor in along with a new mounting system. Called their "Fast Shot" mounting system that lets you change visors in 4 seconds with two clips (oh boy I LOVE these, keep reading haha). So I unscrewed the original mount, and mounted the tinted visor mount, attached the visor clips and rode off into the sunset (well okay not literally, never ride at night with a tinted visor). After a couple days while just starting to ride down the road I flipped my visor down and heard some strange pop noise and noticed my visor flew back. I stopped and found that one of the side tabs that hold the visor on flew off. Great. So I determined that these tabs you snap on the visor mount are faulty. When you pull down the visor the tabs pull upward as well and with only a quarter turn they come loose and fly off. No bueno. I'm a bit foggy on these details next but I believe I called them and they sent me a new visor and several extra of these little tabs (at my request). Well now riding off I had to ride home with no visor then screw and unscrew to reinstall the original mount for my clear visor. They ended up sending my what I needed to have both visors on the fast mount system so I threw out the original mount (not figuring I'd need it again). Long story here short this happened several more times with the visor flying off so I called again and demanded to be reshipped the original mounting system which worked fine. Now I can't recall anything past this occurrence for now until I get going to the big problem with these guys with THIS helmet.
So August, September, October, November, all came and went. December came and my dealer got in a white S ABS. Multi was sold on ebay within 36 hours. Picked up the Pani a week later. So the day I got the bike is 15% off accessories. Picked up another Nexx XR1R. This time the regular carbon one $599 -15% in red/white to match my white Pani with the red striped Marchesini's. Helmet had the fast shot system on it so I thought to myself ....! I was sure glad I had a bag full of the extra tabs sitting at home for when these ones fail. Rode home problem free, once home I found the bag of 10 or 15 or so of the tabs and put a few in my Corse jacket pocket and hope I'd forget them. Well a few times in December and January it happened again. Visor flying off with any up or down movement. The engineering/design is severely flawed. You can't have a moving plastic visor rubbing directly against a moveable tab that secures the helmet!!!!!! Idiots! So whatever. I put the helmet away (oh yeah forgot to mention the ...... seal once the visor is fully secured down, and the cheapo junk mouth vent that NEVER stays closed) and got back out the leather wrapped Nexx. Okay a day later while on the NJ Parkway the entire ....... visor flys off. It is gone. I am pissed. Piseed like one wouldn't believe. I have anger issues. But boy I was more pissed off then the days and days I had to spend in a courtroom after severe criminal accusations were made against me for unrelated incidents.
So I went home found the inside of the helmet was (the bolt/screw holes) were ....... No thread left, literally torn apart. I guess all the changing from one mount to another was just too much for this $700 helmet with $0.0000001 hardware built on it. Whatever. I angrily contacted Nexx. After email games for a week and a half it was finally time for the helmet to be "repaired" by Nexx. They sent me a fedex looking email and said go to Fedex and give them the RMA and it is prepaid. Went, nothing in Fedex system. Go home email Nexx they say oh heres something else (another fedex looking email) I go to fedex, nothing. $$$$ in gas later I write a THIRD email demanding they figure this .... out. I don't recall what I got this time but I brought the packaged up helmet to fedex with everything they gave me and spent 45 minutes with a very nice woman at the Eatontown Fedex Hub looking for this company's information. Nothing. I ended up shelling out over $20.00 more to send them the helmet. (Oh don't forget $700 insurance too). I ship it, made damn sure I saved the receipts/tracking, etc etc. I Email Matt from Nexx about how pissed off I was about everything so far and requested my $20 be returned to me. No email reply. I think after a couple days they responded saying they were "looking" at the helmet. Two, maybe three weeks later I get an email the helmet is shot they're sending me a brand new one. (YIPPEEE, sike) They said sorry but you're not being refunded the shipping I paid to get it to them. Enjoy or something like that. Basically a .... off in my book because they didn't feel like dealing with me anymore. After at least a month and a half I got the replacement Diablo and its been sitting on my closet shelf since. Opened once to take pictures to put on ebay, then put in the box. Hasn't moved in months.
So what about the red/white carbon one? Well during all of these emails I'd told the guy about the problems with this one. The air problem between the visor and helmet bottom. The junk mouthpiece, and how the little screws holding the aluminum design on the side almost were falling out. I ended up telling him forget it, I'd deal with this helmets issues. Now I've been using this red/white one for the end of the winter and spring now. Slowly but surely every week or so one or both of the tabs decides to come off while riding and my "stock" of extras was dwindling. Two weeks ago I'd checked my pocket. Only three left. A week ago my right side crapped out and flew off so I pulled over popped a new one in. I checked the left side one and saw it too was coming loose with every movement of the visor. So i took it off, littered, and popped in another new one. Just one left. So, yesterday, Sunday May 12 2012 around 2pm or so I'm fueling at Costco, helmet on, visor up. I fill up, yada yada yada. I ride off to a stop sign. Pull out and pop! One side of the visor flys up (or away whatever you want to say) and starts beating against my helmet. Go in my pocket to find my last tab. I insert it, and while using both hands i hold down the tabs while lowering the visor so they don't pull up and subsequently fly off. I get home and check the helmet. Now the other sides tab is doing it as well. Constant movement.
So, what do I do? I take a 10 or so minute video of the issue, upload it to the internet and include a link of the video to customer service at Nexx, along with a brief (much shorter than this) explanation of this and what I expect to be done. I asked for one of two things:
(preferred) Approximately a $570 Refund for the helmet and a prepaid label to permanently ship it back to them.
OR a brand new exact same one that I would then take and sell on ebay to somebody to recoup some of my money I'd spent. I would then take any and all proceeds and go BUY A REAL HELMET like a Shoei or an Arai. I made it clear to them I would not be played with this time. No deals, no endless emails, no shipping games. After the typical "threats" (such an evil word, I was nice) to contact state and federal agencies concerning products/consumer protection I ended my email somewhat politely. Today, Monday I get not one, but two phone calls and voicemails from someone claiming to be the "owner" of Nexx-USA. (I'm not doubting it being the owner, it very well could be) Well, with work from 7am-5pm and then college classes from 6pm-9pm/? ever day you can see my day doesn't have much time for sharing this story via telephone conversation. Unfortunately I wasn't able to take the mans call. Maybe he wil email me tomorrow or on one of my breaks I'll contact him, although I really don't want to talk to these people at all. I simply want to walk away, brush my hands free from this company and never look back. I emailed them in the 10 minutes I had from when I got to my college to when class started saying I couldn't talk, "you could email me." No email. I think they don't want what they need/want to say put into text.
So in summary: don't make my mistake. Its a simple issue (well one of the problems is) you CAN'T have the visor connecting tab directly touching the visor. I don't know what physics or scientific law encompasses friction reactions but when things go one way others will follow or go the other way. In this case the tab has chosen to come up while the visor goes down. Then we have the absolute horrible mouthpiece. I constantly am shutting it and after 200 feet of movement the vent is fully opened again. Garbage. Oh, and the noise- don't get me started. So maybe they need to design a mount with some sort of locking position? Maybe a mount that allows a touch of free room between the tab and the visor and we could then fit a thin washer to prevent the backing out of the tab? I don't know, I don't care. I'm not a helmet architect. Fix it guys. I don't know if anyone else has this problem but its pretty clear cut. After a coupe days of riding with the visor going up and down these tabs wear out. Quality- next to zero. Fit and finish of the helmet- a perfect 10! or 5 stars. Love the design. Love the color, love the weight. Also, forgot to add that now since I have no extra tabs and one of them is moving I have tape on the sides of the helmet to hold them in place. 2" wide thick scotch tape. Looks beautiful. Just the design the company was going for but didn't quite get it.
So you see this is my experience. YMMV.