Prior to arriving in France, I'd emailed Ducati Paris (in English and French) a good 10 days in advance. Never got a reply, so when I had an SFR SIM card, I called 3 times. Struck out the first time. The second time everyone I was transferred over to the service manager after speaking to a couple people who were more than helpful, despite the language barrier. The service manager, however, was a total prick. Now, I'll have to mention here that I spent 2 weeks in France a few years back and only once did I experience what I'd call rudeness. That's about the same - if not less - than you'd encounter in the US. So to me, someone who has a worm up his pinhole is NOT common in Paris, least not in my experience.
But, whatever....ok, I don't speak much French and I'm in France, so ma mauvaise. However, being in the Service industry you'd think that a guy behind a counter would be either smart enough to know that without customers, he got no job and without manners, you simply make life harder on yourself and unnecessarily unpleasant for others.
I could tell he understood the what I wanted and was actually enjoying blowing me off. The best response I could get from "Oil Change Panigale? Appointment? Rendez vous Oil change?" was--"No, you only need once a year," spoken in the same sarcastic and belittling tone employed by the French knight in Monty Python's Holy Grail "ah fahrt in your general direction."
He said to call back. I did. No answer. Blown off.
With nothing to do I headed over to the dealer. Cool guys, but the Ducati Paris I was routed to was the sales office. The friendly gents working there gave me directions to the repair shop, which was only a few mins away.
Rolled up and a good 5-6 dudes were out on their smoke break. Hated to interrupt, but struck up a conversation with one of the dudes who spoke English (Michel, I believe), and he took me back to the service manager, who was outraged before even a word was spoken. We're talking unprovoked RAGE in his eyes. (Perhaps I interrupted the birthday party he organized for his goldfish? Or maybe he was playing hide and seek during lunch and no one came to look for him?) Though the incredibly hospitable Michel had been doing all the translation, the service manager continued to speak and stare daggers. (Michel even glanced at me apologetically.)
The only thing that brought smile to the insipid lips of Nurse Ratched's son was when he said the first available appointment wasn't for another 10 days.
Merci beaucoup, freak! The great thing about ........ is they require no assistance in ruining their own lives. I can cheerfully walk away from a prick knowing that he alone is all that he needs to live out a miserable existence. Aur revoir, deekhead!
Footnote: I don't think he was an ....... because he couldn't fit me in--he was a ....... because of his attitude.
Can't imagine what he does to these poor bikes when no one is looking.