T800 UpMap 899 Panigale not working

Hey guys, hoping my question is a stupid one, but I just installed a full race exhaust on my 899 and I'm trying to use the T800 and UpMap app to change fuel maps. I connected the T800 to the bike, started the app for the first time, and the app did a fine job registering me, pairing to the T800, and updating its firmware. Once into the actual application, I managed to download the race map for free using their first time promo code, but prior to pushing the fuel map to the bike, I had to run off for a bit so I keyed off, closed my phone, and left.

When I came back later to do it, it seemed like the device was no longer paired to my phone and I don't know how to fix that. The app knows the T800 that's plugged in to the bike belongs to my profile, but when you go to Maps in the app, select yours, then press the Install button, the app says the device is disconnected and as far as I know there's no way to reconnect them like the wizard did during the initial setup. When you go into the Devices menu in your profile, it shows the correct T800 serial but you can't tap on it or do anything to get it to communicate with your phone again. Is there a simple way to hook this up in the software that I'm just not seeing? Documentation on how to use all this is real hard to come by lol

Figured I'd throw up the fix since I did eventually get it unstuck just in case the information can help someone else.

To start, I would say that the app is buggy as heck no matter what platform you're on, but it seems like there's a way to massage it into doing what you need. I did what was described in the initial post on my Android phone. After getting in touch with UpMap support in Italy, they suggested I try the iPhone version if possible, so I commandeered the girlfriend's phone, installed the app, and tried there. Not that surprisingly, even the way you log in was not unified between the two apps. I registered via Google on the Android version, but that wasn't an option for iPhone so I had to create a password for my account. Probably not the issue, but when you're talking about navigating software with bugs, ya never know.

I logged in with the iPhone app, let it go through the initial wizard, and everything appeared like it was doing better (the bike icon with the battery voltage in the lower right was colored and showing my battery's voltage, meaning the phone and UpMap device were communicating fine). I went to my profile, and it already knew the map I wanted to install was associated to my profile, so I simply clicked on it and told it to install. It looked like it was going to, but hung at 1% and NEVER progressed past. My theory on why this happened was that the map was actually downloaded on my Android phone, not the iPhone one, and something about their software knew it was owned by my profile but their software is not correctly coded to know what to do if you try to install it and it doesn't actually exist on the device you're using (autodownload would have fixed that bug).

Anyway, it stuck at 1% with the progress circle spinning in the app like it was doing something, and never moved from there after 20 minutes of waiting. I was extremely hesitant to shut it down during the flashing process, but I didn't really have a choice and some clues told me it wasn't actually doing the flash yet (the light on the UpMap device was solid blue instead of flickering like it normally is when it's doing work), so I rolled the dice and shut it down and everything was still fine.

Discouraged by this but encouraged by getting further than yesterday, I went back to the Android version, uninstalled the app entirely, and reinstalled it and tried again. It held its connection to the UpMap this time, and I'm not sure if the map ever got deleted during the reinstall process, but something about it this time just worked. I clicked on maps, picked mine, told it to install, and the UpMap led started flickering, the progress bar kept moving and didn't hang at 1%, and the dash on the bike started flickering as the map was being pushed to it. When everything was complete, the bike started up fine and runs like a clock, so I can't hate on the product or end result, but man their software for getting you there kinda sucks lol. Hope every else's experience was smoother than mine