Calling all 1299SL Owners - has anyone heard from Ducati Corporate?

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maska321 said:
Been an owner of Ducati Streetfighter 848 few years ago and had completely 0 issues with the bike for 2 years and more than 9000km on the clock(except radiator replacement - hole caused by small stone)
Now having 1299s for 3 months and having 1300km on the clock I experienced (despite the fact that never got Anniversario that I paid deposit for):

-after 100 km from unknown to me reason I lost DP plate holder/tail tidy (which could lead to even more problems to my bike and myself if I did not notice that on time) Warranty claim - rejected.
- meantime I ordered brand new Ducati rear paddock stand that cost me more than 200$. The quality of assembled stand is below any standard and of course is unacceptable. Pictures showed in another thread. Warranty claim - ongoing but highly possible will be...
-recently during my first 1000km oil service I was informed that my headlight has some electrical issue and suppose to be replaced. And again as per Bologna technicians all is 'perfecto italiano' and the claim was: guess what - YES - rejected...

Is all above just some coincident? I don't feel as a exclusive customer - I don't even feel that they treat me like customer...

Hey Ducati wake up!
Click to expand...



So sorry for you bad experience. How can they reject the headlight issues??? Did you try to write Ducati Italy?
I bought a brand new Multistrada S DVT in 2015 and had many issues.. paint problem.. dashboard butter quality impossible to clean without leaving scratches.. staples coming out from the seat.. brake cables removing paint from the front fender all them fixed under warranty.. after 1 year and almost 10.000kms got leak on the fork.. first answer Ducati said NO.. second answer we give you the parts and you pay the work approximately 400dollars.. I said NO.. wrote to Ducati Italy.. they called me few times and after one or two months got OK from Ducati to fix the fork under warranty.
So my first experience with Ducati was not the best but I can't complain too much.
I highly suggest you to write Ducati Italy and complain about the lights and paddock and tell them all the issues you had before.
Good luck
 
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redfire said:
So sorry for you bad experience. How can they reject the headlight issues??? Did you try to write Ducati Italy?
I bought a brand new Multistrada S DVT in 2015 and had many issues.. paint problem.. dashboard butter quality impossible to clean without leaving scratches.. staples coming out from the seat.. brake cables removing paint from the front fender all them fixed under warranty.. after 1 year and almost 10.000kms got leak on the fork.. first answer Ducati said NO.. second answer we give you the parts and you pay the work approximately 400dollars.. I said NO.. wrote to Ducati Italy.. they called me few times and after one or two months got OK from Ducati to fix the fork under warranty.
So my first experience with Ducati was not the best but I can't complain too much.
I highly suggest you to write Ducati Italy and complain about the lights and paddock and tell them all the issues you had before.
Good luck
Click to expand...

I sent them an email few days ago and got below answer so far.
I hope that my mail will make difference because my local Ducati dealer can't sorted it out at all. If not I will try again and again and again.
Your case is the best example that you need to fight for your right. But in my opinion this is not acceptable at all! I do have much better customer service with my Hyundai I40 car.
I will keep you guys updated how the situation progress.

"Dear Mr

thanks for contacting us.

With reference to your email, we regret about the inconvenience you report in your message. For this reason, we have forwarded your request for support to the proper department, in order to go through your situation and provide you with the due support.

Please rest assured you will receive a feedback about it and we would invite you since now to wait for it. Thanks in advance for your understanding.

We remain at your disposal.

Kind regards"
 
That's good they will call you and pass your case to another department that will decide and hopefully they will give you the answer you deserve.

That new about VW don't know what to think hopefully Ducati will be in good hands and keep on improving their products. We love Ducatis :)
 
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I just had an email from my dealer advising that they have received information from Italy confirming an expected delivery date of late August or early September. Has anyone else had communication with an eta in the last 24 hours or so?
 
Guy1199TC said:
I just had an email from my dealer advising that they have received information from Italy confirming an expected delivery date of late August or early September. Has anyone else had communication with an eta in the last 24 hours or so?
Click to expand...

That's encouraging. I haven't heard anything. My dealer did tell me that another round of calls regarding the track day was being made this week but I have not heard anything on that front either.

And Panigale78R, I think they're showing a little favoritism toward the Italians!
 
maybe .. I was the first to order it so maybe I am also getting it early [emoji51]


Inviato dal mio iPhone utilizzando Tapatalk
 
When I ordered they said Aug delivery, I heard nothing different and nothing about the track event, could be worse the Norton is 2 years and HP4 is Sept!
But to be honest Ducati customer relations suck, you would think they would show the customer some consideration considering I put down 14400 gbp deposit back in November, but owning now 3 and a bit Ducatis I am getting use to it. What is the Japanese approach to the customer anyone?
Aprilia certainly involve the customer when they buy a RSV4 FWGP and they give GP paddock pass, free leathers etc. I will put up an thread for this.
 
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farmind said:
When I ordered they said Aug delivery, I heard nothing different and nothing about the track event, could be worse the Norton is 2 years and HP4 is Sept!
But to be honest Ducati customer relations suck, you would think they would show the customer some consideration considering I put down 14400 gbp deposit back in November, but owning now 3 and a bit Ducatis I am getting use to it. What is the Japanese approach to the customer anyone?
Aprilia certainly involve the customer when they buy a RSV4 FWGP and they give GP paddock pass, free leathers etc. I will put up an thread for this.
Click to expand...

Farmind, the track day is a sure thing:

1299 Superleggera | EXPERIENCE

But it sounds like no one except Italian residents have received calls about it. Dealerships were given a memo in February with all the details, but calls haven't gone out many / most / nearly all (?) customers to sign up.

I was originally told May - July delivery and haven't heard anything official other than that. I think it's safe to assume it's not coming in May though...
 
I see that but it would be nice to know when, coincidence or not I got a mail today saying
" The Superleggera is starting production now and it looks as though the edition will be made in one production run. At the time you were placing your order, the production dates were spread through the summer, but now they have all been drawn together. I expect to be able to tell you that your bike is underway in the next week or so. At that point it will be 2-3 weeks away from us."
This is from the dealer, and like everybody else here the dealer is not the problem its typical Ducati factory customer relation lack of!

Castro said:
Farmind, the track day is a sure thing:

1299 Superleggera | EXPERIENCE

But it sounds like no one except Italian residents have received calls about it. Dealerships were given a memo in February with all the details, but calls haven't gone out many / most / nearly all (?) customers to sign up.

I was originally told May - July delivery and haven't heard anything official other than that. I think it's safe to assume it's not coming in May though...
Click to expand...
 
farmind said:
I see that but it would be nice to know when, coincidence or not I got a mail today saying
" The Superleggera is starting production now and it looks as though the edition will be made in one production run. At the time you were placing your order, the production dates were spread through the summer, but now they have all been drawn together. I expect to be able to tell you that your bike is underway in the next week or so. At that point it will be 2-3 weeks away from us."
This is from the dealer, and like everybody else here the dealer is not the problem its typical Ducati factory customer relation lack of!
Click to expand...


Exactly. That's encouraging news about your bike though. I assume the US will be at least a few weeks later since we have that pond in between us.
 
Could you guys imagine when the bike will arrive to eastern europe?
I don't even want to think about that....
 
Guy1199TC said:
I just had an email from my dealer advising that they have received information from Italy confirming an expected delivery date of late August or early September. Has anyone else had communication with an eta in the last 24 hours or so?
Click to expand...
Wow. No my dealer has told me May time frame but have heard nothing so I suspect that's not going to happen. I didn't anything about Aug-Sep time period but I do think that's late for a 17' bike. We'll see what happens.

Sent from my SM-G928V using Tapatalk
 
Litening1199 said:
Wow. No my dealer has told me May time frame but have heard nothing so I suspect that's not going to happen. I didn't anything about Aug-Sep time period but I do think that's late for a 17' bike. We'll see what happens.

Sent from my SM-G928V using Tapatalk
Click to expand...

Shipping is around 6 weeks from Italy to NZ so we may be the last to receive them based on that.
 

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