Has anyone seen this happen before?

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Part of the second recall includes checking the swing arm pivot bolts. As it was explained to me this past weekend, having just had my bike serviced for the second recall, the mechanic is too back the pivot bolt out 180 degrees then retighten the pivot bolt and the pinch bolt to a new torque setting. He then marked both sides with a small red paint mark (one on the bolt and one of the mounting plate) and recommended checking the alignment marks before each ride.

Mine had loosed up about 1-2 turns and I never noticed it. I would strongly suggest that ANYONE who has yet to have their bike in for the recall check the swingarm pivot bolts. The shoulder of the bolt itself should be offset within the mounting plate about 1 mm or so. If it is flush or sticking out from the plate then it has backed out and is loose and you need to get your bike to the dealer for service ASAP.
 
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Quick Update- Spoke to the dealer that is fixing bike (which is different to supplying dealer) and my bike was one of the affected recall bikes.
Ringing ducati customer services this week to find out why i got no recall letter/email or call regarding this recall.
 
Perc said:
Quick Update- Spoke to the dealer that is fixing bike (which is different to supplying dealer) and my bike was one of the affected recall bikes.
Ringing ducati customer services this week to find out why i got no recall letter/email or call regarding this recall.
Click to expand...

Did you buy the bike new or was it secondhand?
 
Bought the bike new in Northern Ireland. I was riding the bike to London when this happened!! Bike in Coventry being fixed, as they were closest dealer when this happened.
 
Perc said:
Bought the bike new in Northern Ireland. I was riding the bike to London when this happened!! Bike in Coventry being fixed, as they were closest dealer when this happened.
Click to expand...

shouldnt the selling dealer have completed the recall before it left them?
and if you had only just bought it you wouldnt get a letter until the factory had your information from the warranty registration
 
I got the bike in June- which at that time had no recalls. Got all the crap in the post relating to ducati assist etc, even got several ducati emails...but never received any communication about the recall from the original selling dealer or ducati!
 
I never got a letter about the first recall. I eventually did for the second recall. Seems sort of inconsistent.
 
I've not had either of the recall letters or the Ducati Assistance pack and I bought my bike new back in April. I complained about this to Ducati customer service in the UK because I rode the bike on track at Silverstone without being aware of the second recall and they promised I'd get my assistance pack and future recall letters, but that was back in August and still nothing. Really poor if you ask me. I'm going to check the VOSA website from time to time as Ducati aren't trustworth with the recall letters.

The VOSA site list two recalls, but neither of them is the latest one and there seems to have been a third recall affecting a number of Ducati models, including the Panigale, for faulty rear brake pads where the friction material comes away from the backing plate. Ducati assured my my bike wasn't subject to this recall, but the end serial number listed by VOSA looks like its too long and not valid.
 
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Quick Update: Rang Ducati UK customer services today. The recp lady said that the person who deals with customer care is out, and will ring me back.

Im thinking- is there only one person that deals with customer related issues for all ducati uk customers...apparently true! Still waiting on them to return my call..

Recp lady said- why are you ringing customer services!? I said- because my 1199 swingarm nearly fell out of my bike last week...

Will update, if they can be bothered to ring me.
 
Recall

Hi all. New to the forum.

I got my recall letter for this problem today.
Iv'e had the bike a month now and my bike is affected by the recall.

Keep on top of Ducati's Customer Service as they will try to give you as little as possible.

Hope you get your bike back soon and enjoy riding it there after......Higgy
 
this has just happened to my base cracked my fairing same as in the photos on first page you all need to check the allen bolt is tight
cant belive it i have had the recalls done will up load photos tomorrow
 
Perc said:
Quick Update: Rang Ducati UK customer services today. The recp lady said that the person who deals with customer care is out, and will ring me back.

Im thinking- is there only one person that deals with customer related issues for all ducati uk customers...apparently true! Still waiting on them to return my call..

Recp lady said- why are you ringing customer services!? I said- because my 1199 swingarm nearly fell out of my bike last week...

Will update, if they can be bothered to ring me.
Click to expand...

Don't feel bad. North American Ducati only has 1 real rep (John Berntsen). The others are just running interference on the phone but can at least get the message to him. Don't have anything good to say about those guys. I have yet to see that they have done anything to help a customer. They are there as a false door for help. I better stop before I get going about them.... GOOD LUCK!!!
 
cheeseyduc said:
this has just happened to my base cracked my fairing same as in the photos on first page you all need to check the allen bolt is tight
cant belive it i have had the recalls done will up load photos tomorrow
Click to expand...

You had the recall done for this problem - and it still happened?
 
This is insane. I got a call for this recall two days before a track day and asked the tech if they thought it was crucial enough for me to take the time and bring the bike right away so it could be done before. She said that by looking at the work and parts required she didn't think it was and that I could bring it afterwards.

WTF ?!!!
 
Glad to hear your OK.
Nice to see Ducati are consistent with their crap service and notification. What happened to pre-check before pickup? The bike has been out for a while now and their still appears to be a number of issues with the Panigale. Granted it a beautiful bike, not much use if the bike fails and kills someone! At what point is Ducati- Italy going to do something serious to adddress the issues? Or will they wait until they have their money from all the bikes being sold, then release an updated model?
Was going to buy one, but have gone to the dark side and am going to purchase an
S1KRR HP4.
 
Ok Guys - need some help here!

Has anyone in the UK got a copy of the recall letter for the checking of the swingarm bolt?
Need a copy asap! Please blank out name/address/bike details etc - and post scanned copy on here please.

Phoned Ducati Uk, two weeks ago, they took my details...and no reply as yet- shockingly lack of service from the importer!!

Getting very frustrated here, with sh*t Ducati customer service experience here.
 
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rapc24 said:
Glad to hear your OK.
Nice to see Ducati are consistent with their crap service and notification. What happened to pre-check before pickup? The bike has been out for a while now and their still appears to be a number of issues with the Panigale. Granted it a beautiful bike, not much use if the bike fails and kills someone! At what point is Ducati- Italy going to do something serious to adddress the issues? Or will they wait until they have their money from all the bikes being sold, then release an updated model?
Was going to buy one, but have gone to the dark side and am going to purchase an
S1KRR HP4.
Click to expand...


No problems with mine. I have had good service and no issues. Been fuss free. My dealer put paint marks on certain bolts so you can detect movement. Enjoy your beemer. I test rode one and its nice but no soul. suppose you will be moving to that forum then instead of bagging the duke here:)
 
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