Holding in clutch at stoplight is user error?
- Thread starter Shardak
- Start date
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Plot twist.
Ducati North America called me back this morning. They said the warranty was not declined. The dealership never reached out to the Service Area Rep to even apply for a warranty claim.
Mountain Motorsports Roswell was just trying to straight rip me off.
After that call I went and picked the bike up from Mountain Motorsports immediately. I asked the service rep (Mike) what he had to say about this situation, and got some hemming and hawing and "I dont know".
Feels good to never have to step foot in that place again.
Ducati North America called me back this morning. They said the warranty was not declined. The dealership never reached out to the Service Area Rep to even apply for a warranty claim.
Mountain Motorsports Roswell was just trying to straight rip me off.
After that call I went and picked the bike up from Mountain Motorsports immediately. I asked the service rep (Mike) what he had to say about this situation, and got some hemming and hawing and "I dont know".
Feels good to never have to step foot in that place again.
Glad you were able to sort that out. Hopefully that new dealer is able to sort the bike out and you can get back to enjoying your bike!
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- Jul 10, 2020
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Hard to say. I can see the software versions with the OBDStar but there's no date.
Ducati USA was actually pretty receptive and they seemed genuinely concerned by the situation. They told me to contact them again when I take the bike to Wow Motorcycles and they would make sure things go smoothly from here. And said they would look into this issue further with Mountain Motorsports.
But yeah, I am done with Mountain Motorsports.
Just FYI Mountain Motorsports in Roswell is the absolute worst. I had a terrible experience there too trying to buy a bike. Sad thing is I know the sales manager I used to work with him. They could careless about their customers all they care about is money. Sorry you also had a bad experience.
Yep, he is Mark Sutton, the founder of DucShop (About DucShop).
Wow Motorcycles bought his whole business, all his equipment, and hired the entire staff in preparation for getting their Ducati franchise up and running.
Was perfect timing for me, and I am very glad that I will have a true professional available when its time for the desmo service. Having Mountain Motorsports do the desmo service would have been near certain disaster.
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- May 9, 2020
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thanks.
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