Recent experience with MotoMummy

Fellow Ducatista's. I don't normally post negative vendor experiences but I had a recent MotoMummy order that warrants a post.

I ordered some tires for an Arkansas trip and with plenty of time to get them mounted up. My order was cancelled due to security violation. Corey Young (I’m sure you all know him, he’s the owner) explained it was cancelled because my VPN IP address could not be validated. I understand fraud issues and had no problem with my order being cancelled and his explanation. What I did take issue with was that I received no notification that the order was cancelled but stuff happens, no problem. Since I needed tires for this trip I decided to re-place the order and just pick them up. When I arrived I picked up the tires from Shane he said had they sent me an email and it must be in my junk folder. I felt much better knowing it was my fault. I checked my junk folder and there was nothing there. Later Corey emailed me and said they didn’t email me. Mistakes, miscommunication or whatever. Again no problem.

I received an email from MotoMummy requesting order feedback from an independent source, Trustpilot. I provided 2 out of 5 stars and an explanation of what happened. No biggie, I was honest and polite in my feedback.

Later I get this email from Corey:

*******************************
From: <[email protected]> on behalf of MotoMummy
Reply-To: MotoMummy
Date: Monday, September 28, 2015 at 12:19 PM
To: Tom Holstrom
Subject: MotoMummy: Order 160845

After your review, and me explaining our security procedures to I'm going to be closing your account. It's apparent you don't understand why most companies cancel orders with a hidden IP. We wish you the best in your future purchases, however it will not be with our company after your review. -Corey, MotoMummy Staff
*******************************

I’ve placed a several orders with Motomummy in the past and it’s always been fine. Did a little searching and have found others with similar experiences with Corey specifically mentioned. No ax to grind here. Plenty of great vendors out there that value customers and want honest feedback.

Tom

I'm starting to get confused on the purpose of having different forums if people aren't going to talk about what the forum is meant for. Based off tech header on my app... I'm looking at the ducati 1299 forum, yet this post doesn't say ... About a 1299 panigale... Thus to me, making this post irrelevant to this forum. [emoji15] hope that wasn't too rude yet to the point

OKVpanigale1299 said:

I'm starting to get confused on the purpose of having different forums if people aren't going to talk about what the forum is meant for. Based off tech header on my app... I'm looking at the ducati 1299 forum, yet this post doesn't say ... About a 1299 panigale... Thus to me, making this post irrelevant to this forum. [emoji15] hope that wasn't too rude yet to the point

Click to expand...

Tires were for my Panigale... Panigale owners shred and purchase a lot of tires.

Tom

Tholstro,
thanks for sharing the experience, you are way to easy on them if you ask me. i'd tear them a new one, but that's just me being an ....... when people takes my money and dont get their .... together

OKVPanigale1299,
Forum is to share opinion and experience, the way i see it, Tholstro have just shared his experience in his purchase, so next time if i am about to place an order for parts for the shiny 1299, i'd take the precaution with this vendor, that's plenty of relation IMHO

tholstro said:

Tires were for my Panigale... Panigale owners shred and purchase a lot of tires.

Tom

Click to expand...

Sure that could be true... But A: was it a panigale 1299...? B: do all/most of the panigale owners buy tires from the same guy?

I get you saying we buy tires... But your story of your bad experience with 1 guy selling tires has 0 to do with a panigale 1299. That's all I'm trying to make clear. I come to learn about 1 thing only and that's the 1299 panigale.

duckyduc said:

Tholstro,
thanks for sharing the experience, you are way to easy on them if you ask me. i'd tear them a new one, but that's just me being an ....... when people takes my money and dont get their .... together

OKVPanigale1299,
Forum is to share opinion and experience, the way i see it, Tholstro have just shared his experience in his purchase, so next time if i am about to place an order for parts for the shiny 1299, i'd take the precaution with this vendor, that's plenty of relation IMHO

Click to expand...

Thanks for clearing the purpose up. I guess I'll just stop clicking and reading all the threads I see [emoji106]

OKVpanigale1299 said:

Sure that could be true... But A: was it a panigale 1299...? B: do all/most of the panigale owners buy tires from the same guy?

I get you saying we buy tires... But your story of your bad experience with 1 guy selling tires has 0 to do with a panigale 1299. That's all I'm trying to make clear. I come to learn about 1 thing only and that's the 1299 panigale.

Click to expand...

I see you've owned a gixxer and an R1... Now I understand. Just teasing...

Tom

you remind me of my lovely niece, she's 3 years old, very cute and makes no sense

OKVpanigale1299 said:

Sure that could be true... But A: was it a panigale 1299...? B: do all/most of the panigale owners buy tires from the same guy?

I get you saying we buy tires... But your story of your bad experience with 1 guy selling tires has 0 to do with a panigale 1299. That's all I'm trying to make clear. I come to learn about 1 thing only and that's the 1299 panigale.

Click to expand...

Tom

thanks so much for this genuine feedback.... I find MotoMummys response to your feedback to very disappointing and I will definitely avoid this vendor.... As an aside I have bought from Jake Wilson..Tyres that is..and I have found them nothing short of perfect ...they have prices to beat anyone..will file the necessary rebate forms if applicable..shipping is lightning quick..use them next time...

duckyduc said:

Tholstro,
thanks for sharing the experience, you are way to easy on them if you ask me. i'd tear them a new one, but that's just me being an ....... when people takes my money and dont get their .... together

OKVPanigale1299,
Forum is to share opinion and experience, the way i see it, Tholstro have just shared his experience in his purchase, so next time if i am about to place an order for parts for the shiny 1299, i'd take the precaution with this vendor, that's plenty of relation IMHO

Click to expand...

I realize people make mistakes. In this case Corey is the owner of MotoMummy and for some reason decided to be very unprofessional. Most vendors appreciate all feedback and use it to improve themselves.

Tom

OKVpanigale1299 said:

Thanks for clearing the purpose up. I guess I'll just stop clicking and reading all the threads I see [emoji106]

Click to expand...

duckyduc said:

you remind me of my lovely niece, she's 3 years old, very cute and makes no sense

Click to expand...

She's cute that's all that matters hahaha. But if you can't figure out what I was saying then I guess common sense just isn't as common as it use to be [emoji28]

Tom,
too bad you are so far away from me, my Local bike shop (in NH) will match any price, no sales tax, plus i have 10% discount with them across all purchase

Stw said:

Tom

thanks so much for this genuine feedback.... I find MotoMummys response to your feedback to very disappointing and I will definitely avoid this vendor.... As an aside I have bought from Jake Wilson..Tyres that is..and I have found them nothing short of perfect ...they have prices to beat anyone..will file the necessary rebate forms if applicable..shipping is lightning quick..use them next time...

Click to expand...

I've used Jake Wilson as well and had great experiences. We should give our business to vendors that value their customers and hold those that do not accountable.

Tom

OKVpanigale1299 said:

She's cute that's all that matters hahaha. But if you can't figure out what I was saying then I guess common sense just isn't as common as it use to be [emoji28]

Click to expand...

i think you might just have a different perspective about this than me and a few other gents who are responding to this post
i see plenty of useful info that he just shared, and appreciate and hope other continue to do the same
Like you said, if you think it's not what you are looking for to learn or read, just dont click on the thread

Since you've ordered from them before they should have notified you about cancelling order. And for them to close your account after posting review is not professional.

Good to know

Let me add some additional value here. I happened to order the Bridgestone RS10's. Rode them for about 1,000 very aggressive miles in the mountains of Arkansas. Pushed it pretty hard on Push Mountain and just about everywhere else for that matter.

These are the successors to the BT-003R's as you probably know. Very soft. They sacrifice themselves for your safety and confidence. Rear has a little life left in it but not much. For ~$250 a set they're a great tire. Supercorsa's are better, sure. But for the price I'll be buying more!

I know STW has experience with them as he shredded his RS10's at COTA...

If you have any questions about them let me know!

Tom

OKVpanigale1299 said:

I'm starting to get confused on the purpose of having different forums if people aren't going to talk about what the forum is meant for. Based off tech header on my app... I'm looking at the ducati 1299 forum, yet this post doesn't say ... About a 1299 panigale... Thus to me, making this post irrelevant to this forum. [emoji15] hope that wasn't too rude yet to the point

Click to expand...

Your post makes no sense.. The entire purpose of forums like these is to share the Exact kind of information he shared in this thread. Without sharing stuff like that, another member could have the same issue and wonder if its just him/her being mistreated.

Well done to OP for posting this.

I am looking for tires for my pani and I was actually going to give these guys my business (based on a recent "special" they ran)

back to my usual site I go..


Thank you

tholstro said:

I realize people make mistakes. In this case Corey is the owner of MotoMummy and for some reason decided to be very unprofessional. Most vendors appreciate all feedback and use it to improve themselves.

Tom

Click to expand...

agree that mistakes happens, but based on what you said, they:
*repeatedly screw you over with a series of mistakes
*they owner did not take the effort to find out the reason why they have a bad review
*cutting the relationship on his own personal judgement

on this day and age, with just 2 shares on a social network, his reputation is done for. if he wants to grow his business, he needs to be bright about it

duckyduc said:

agree that mistakes happens, but based on what you said, they:
*repeatedly screw you over with a series of mistakes
*they owner did not take the effort to find out the reason why they have a bad review
*cutting the relationship on his own personal judgement

on this day and age, with just 2 shares on a social network, his reputation is done for. if he wants to grow his business, he needs to be bright about it

Click to expand...

Maybe Corey had a bad day... Don't know. If he contacts me and apologizes I would certainly accept his apology and let you all know that he made things right.

Tom