Hi All,
Just wanted to share a quick story here about the customer service I received from Ducati HQ. The day I brought home my brand new V4 I immediately removed all the frame stickers, reflectors and finally the Shell fuel sticker that comes on top of the clutch cover. To my surprise, when removing the sticker, the gold(ish) powder coating came off with the sticker -- BEWARE as I would hate for this to happen to anyone else.
The dealership here in Vancouver processed a warranty claim as part of the 2 month cosmetic coverage but the claim was declined. They mentioned I should call Ducati North America HQ and so I did just that. I quick chat with a nice young fella named Raymond and a new clutch cover was in the mail. Received it today -- just wanted to share this with you guys as customer service stories like these go a long way.
Way to do the right thing, Ducati -- I'll be a fan for life!
Just wanted to share a quick story here about the customer service I received from Ducati HQ. The day I brought home my brand new V4 I immediately removed all the frame stickers, reflectors and finally the Shell fuel sticker that comes on top of the clutch cover. To my surprise, when removing the sticker, the gold(ish) powder coating came off with the sticker -- BEWARE as I would hate for this to happen to anyone else.
The dealership here in Vancouver processed a warranty claim as part of the 2 month cosmetic coverage but the claim was declined. They mentioned I should call Ducati North America HQ and so I did just that. I quick chat with a nice young fella named Raymond and a new clutch cover was in the mail. Received it today -- just wanted to share this with you guys as customer service stories like these go a long way.
Way to do the right thing, Ducati -- I'll be a fan for life!
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