Ducati giving owners a hard time?

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BlueBear

BlueBear

Joined
Aug 4, 2012
Messages
422
Location
Melbourne, AUS
Hey so was just wondering if people geting hard time geting things fixed for warranty.

I have made 1 claim and that alone was painful.

On my 2nd claim ducati has asked for a 2nd set of pics for warranty.
Asking my mechanic whats the go. I asked him weather they giving me a hard time because 2 earlyer claim on other bikes for same problem didnt require any picture or proof.

Thought ill ask if im only one feel victimized
 
Change dealers.

I have had very good success with warranty claims so far.

Remember, the dealer gets paid by Ducati to perform warranty work.
 
Im not having issues with the mechanic. Is happy i give him work. Its what comes from head ducati australia
 
True Frosty, but I have gotten some real ...... support from DNA as well. They always try to do things on cheap instead of taking care of the customer which can leave the dealer hanging and come across as the bad guy.
 
No complaints here. I had a loose ground on the dash and the issue with the windscreen bolt digging into the paint/decal that my dealer fixed no problems or hassles.
 
My dealer has even been on the phone with their Ducati Service Rep on a Saturday afternoon sorting out my bike...I don't know about you guys but I've never experienced this level of manufacturer support by any other brand of vehicle I've owned.
 
All parts replaced without question & free of charge. No photos required. In fact they installed some of my other parts for free at the same time.
 
I'm having a nightmare with DNA. My dash is fogging up badly to a point where i can't even read anything on it. I've been in contact with my dealer also DNA. I've also sent pictures of my dash with the fog to DNA and they've come back saying there not replacing it. I'm not sure what to do now.
 
seek legal council. simple as that. while the 1199 flaws are characterized too often as "character" i'd say an illegible dash is as dangerous as it is a manufacturing defect and you can show precedence and gross negligence.

piskapo said:
I'm having a nightmare with DNA. My dash is fogging up badly to a point where i can't even read anything on it. I've been in contact with my dealer also DNA. I've also sent pictures of my dash with the fog to DNA and they've come back saying there not replacing it. I'm not sure what to do now.
Click to expand...
 
piskapo said:
I'm having a nightmare with DNA. My dash is fogging up badly to a point where i can't even read anything on it. I've been in contact with my dealer also DNA. I've also sent pictures of my dash with the fog to DNA and they've come back saying there not replacing it. I'm not sure what to do now.
Click to expand...

It's in another thread, but someone else posted the US legal requirements by DOT for dashes, and all of a sudden Ducati was doing backflips with an anti-fog coated dash.
 
FrostyFire said:
Change dealers.

I have had very good success with warranty claims so far.

Remember, the dealer gets paid by Ducati to perform warranty work.
Click to expand...

Welcome to Aus.
I think our Victorian option of two dealers is now one....
 
My Sydney Dealer has been excellent, much to my surprise.

No complaints here...
 
Ducati has fixed the few things that have gone wrong with my bike. Everything except a leaking fork seal after 18K miles. Perhaps they saw some pics of where I've been or something.... >)
 
Fisher1199R said:
are you using motologic ??? im thinking of taking my R there for its next service.
Click to expand...

Fisher motologic is great. Its not them knocking the job back and asking question.

Its ducati australia. Well what i think it is.
Funny thing 2 dash gone before mine no question asked
But once mine came for same issue i had to supply proof.
Twice..
 
BlueBear said:
Fisher motologic is great. Its not them knocking the job back and asking question.

Its ducati australia. Well what i think it is.
Funny thing 2 dash gone before mine no question asked
But once mine came for same issue i had to supply proof.
Twice..
Click to expand...



.....!:mad:
 
Four bladder failures in the Marzocchis, turned me around within a week each time, no complaints at all.

Guess it not only depends on your dealer but on the relationship of the service manager with his DNA rep. Sometimes all it takes is two people not getting along to slow things down.
 

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