Ducati Warranty Question

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Hey guys,

I have an 2012 1199 Base, my warranty has since run out. and just my luck the bike has started to have some issue. I am wondering will Ducati cover these things even thought my warranty has finished?

My issue i having are gear sensor error and i have noticed my chain is rubbing on my swing arm :(

the Gear Sensor Error happen 4 weeks after my warranty finished, i went into the dealership and was told "Ducati are hard enough to deal with when you have warranty" i was pretty disappointed with this, as they didn't even try to help or see if it is possible.

I have now just noticed the rubbing marks on my swing arm and saw some guys had there swingarm replace under warranty
 
Why would Ducati cover anything once the warranty expired?
You own a 20,000 piece of electronic nightmare and wouldn't spend $1,000 on an extended warranty to protect yourself.

Enjoy the thousands in repair bills.
 
Why would Ducati cover anything once the warranty expired?
You own a 20,000 piece of electronic nightmare and wouldn't spend $1,000 on an extended warranty to protect yourself.

Enjoy the thousands in repair bills.

This I will agree with. I normally don't go for the extended warranty sales pitch but this time I opted for the 5 year warranty and hope is there when I need it
 
Same with me 5 year extended warranty on the Pani...I never bothered with extended warranty on my previous 2 zx10r's........because I knew I wouldn't need them. But I'm a little apprehensive about putting huge kms on my Pani over the next few years and not having a problem, I hope my pani proves me wrong, and makes me eat .... for wasting money on the extended warranty As for the OP, I think your kinda screwed, its worth trying though by bitching at the dealership.
 
Why would Ducati cover anything once the warranty expired?
You own a 20,000 piece of electronic nightmare and wouldn't spend $1,000 on an extended warranty to protect yourself.

Enjoy the thousands in repair bills.

Because it is not uncommon for other manufactures to do so? It's called good customer service and after care but i am sure ducati knows nothing about that.

and i refused to spend 1 cent more at my dealership as in 2 years of ownership they are shown to be useless, disrespectful and plain lazy. it took them 6 months to fix a simple warranty issue WHICH in total would have cost them $500 if that!

I would rather buy the parts myself and have some one who is actually qualified and knows what they are doing then have my dealership work on my bike.

But that is beside the point, i am not looking for something for nothing, i am looking to see if Ducati actually has any after care for there customers, but clearly by the replies no one has ever had that happen. Which is a real shame

ohh a gear sensor is $200 so not really thousands of dollars :) Lucky i actually have a aftermarket workshop that looks after me
 
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ohh and reading about the swing arm issue; If a swing arm is out of spec please explain how ducati can say well that only happen after your warranty finished, clearly an out of spec swing arm would be a factory fault
 
do you guys know if its possible to buy the extended warranty after the warranty ends? I know third-party warranties are always an option but never had any experience with them before.
 
Best of luck to the OP, it doesn't cost anything to ask. Let us know how it works out.


do you guys know if its possible to buy the extended warranty after the warranty ends? I know third-party warranties are always an option but never had any experience with them before.

I've been looking to buy one before my factory warranty expires in a few months. Search for "EverRed" on here as I've posted about them a few times and gotten great replies, I don't have the particular thread handy to post a link at the moment.

Basically EverRed is the closest you can get to the factory warranty in an aftermarket warranty and I was quoted $1454 for 3 years additional coverage. A recent reply to one of my threads was about RPMOne, which is an aftermarket warranty company that has been in the powersports business for some time. A forum member said his 5-year extended warranty through them was around $800 and he has had some claims before that went through smoothly (although not on the 1199).

Both of those quotes are if you buy before my factory warranty expires, it may be more now that the bike is out of warranty.
 
I can understand the OP... I tend not to buy any extended warranty... I used to see it as a waste of money in my book... but it had to do with the vehicles I used to buy.

That is... until now. I traded my '12 Harley RGC CVO for a '14 RK CVO and got the factory extended warranty for peace of mind with the 110 engine on the CVOs.

With all the research/reading that I have done with the Panigale, the factory extended warranty will be part of the deal when I buy mine... again, for the peace of mind. But it has to be the factory extended warranty for me...
 
There is no extended warranty offered by Ducati themselves (not by DNA anyways), they are not in the insurance business, I bought my extended warranty thru Richmond Ducati in vancouver, the company they use is called www.cornerstoneunited.ca it covers the same as the factory warranty, is fully transferable to the next owner etc, and can be applied to any repairs at any authorized shop (not necessarily ducati) in north america, and the kilometers are unlimited, the only restriction was I had to purchase this warranty 1 month or more before the factory warranty expires, for me 5 years cost $1700 Cdn. I only have 3 months to go until the factory warranty runs out, hence the $1700 cost, they told me if I had of purchased it when I bought the bike it would have been considerably cheaper, and so it should as the extended warranty does not cut in until the regular warranty runs out, so they have your money for 2 years.......... that game...lol
 
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There is no extended warranty offered by Ducati themselves (not by DNA anyways), they are not in the insurance business, I bought my extended warranty thru Richmond Ducati in vancouver, the company they use is called www.cornerstoneunited.ca it covers the same as the factory warranty, is fully transferable to the next owner etc, and can be applied to any repairs at any authorized shop (not necessarily ducati) in north america, and the kilometers are unlimited, the only restriction was I had to purchase this warranty 1 month or more before the factory warranty expires, for me 5 years cost $1700 Cdn. I only have 3 months to go until the factory warranty runs out, hence the $1700 cost, they told me if I had of purchased it when I bought the bike it would have been considerably cheaper, and so it should as the extended warranty does not cut in until the regular warranty runs out, so they have your money for 2 years.......... that game...lol

I'm going to plagiarize myself here, but we had this discussion on the 1199 forum recently, and here's a paraphrase of what I posted about it - hope this helps:

We (Ducati Dealers) have had the Ducati EverRed Extended Warranty program available since last Fall, however each dealer on their own has to decide if they're going to sign up to offer the program to their customers or not, it's not (can't legally be) mandated by Ducati that we offer it. This program is supported by Ducati Financial Services (aka. VW Financial) so it's the "official" factory-promoted extended warranty option. There are still 3rd party warranties available through various parties as well, which some dealers carry in addition to the EverRed program or instead of it. The program has a $50 deductible, which is waived if the bike is taken to the Ducati dealer the warranty was purchased from, and also includes towing and trip interruption coverage, and covers everything that is not specifically excluded (which is pretty much a mirror of the factory warranty). Many aftermarket warranties are "stated coverage" plans, which means if they don't say that something is covered, then it's not. This is not nearly as good as an exclusionary plan, which is why some of the other options are cheaper than EverRed. As opposed to many of the other programs out there, this one is not really an "extension" of the factory warranty, rather it's an override warranty on top of (or in place of, in the case of the factory warranty being expired) the factory 2-year warranty. For new (and newer) bikes, the programs being offered are 3, 4, 5, 6, and 7 years, which is from the date the warranty is purchased, regardless of how much factory warranty is left. It is model year and mileage based as far as which terms are offered on a particular bike and what the pricing is. We've seen on new (or less than 1 model-year old bikes) Ducatis that the pricing is in the $800-$2400 range for the various 3-7 year terms. On older bikes, or bikes with more mileage at the time the warranty is purchased, the available terms are less. There is no simple table of rates, we have to plug the VIN# and mileage into the system and it spits back the available terms and prices. In general it seems, the lowest price is when the bike is brand new, and over time as the bike gets older and mileage build it becomes more expensive to get any given term. At our shop, we have another company's extended warranty (AfterCare) we offer for non-Ducati used bikes, but ever since the EverRed program came out last fall we've been offering that exclusively on Ducatis due to the premium coverage it offers, it really seems like a good program. We haven't had any claim history with it yet (knock on wood) but since it's supported by VW Financial I'm confident that it will be a program that is consistent with a premium Ducati ownership, which is why we're offering it. There's a piece of mind there knowing it's the "official" factory extended warranty option.

This why I said that I will go with Ducati's extended warranty... Ducati EverRed Extended Warranty.
 
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Not to sound like an ... but I wouldn't expect them to cover anything even if its only a day after it expired. Rules are rules and everyone has to follow them.
 
Yeah I knew about Evered down in the U.S. but my dealer must have opted out of the ducati recommended evered coverage. But as long as you have some kind of extended warranty I think its a good thing to have with Panigale/Duc. I did read pages of small print with mine before signing up, and I'm pretty satisfied its as good as actual initial 2 year factory cover
 
Not to sound like an ... but I wouldn't expect them to cover anything even if its only a day after it expired. Rules are rules and everyone has to follow them.

Some companies would cover stuff just out of goodwill... like another forum member said, nothing wrong with asking.

But the expectation should be that once the warranty is over, unless there is an extended warranty in place, it is our responsibility to cover the costs.
 
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Read that ever red warranty and compare before you buy, this amount of coverage sucks imo.
 

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I would advise extended warrantee on a Ducati period.
I know of multistrada guys who have been couple of montgs out of warrantee and Ducati replaced stuff.
I had engine rebuild on a 1200 multistrada it failed 2 weeks before warantee ended, but a had new dash a month after end of warantee I had to pay for the labour but Ducati gave me the dash.
Take to another Ducati dealer and ask
Good luck
 
Because it is not uncommon for other manufactures to do so? It's called good customer service and after care but i am sure ducati knows nothing about that.

Bull***t.

I have seen Ducati go out of their way long after warranties have expired to correct problems in design and production.

Just ask the 100's of people who had their 900ss frames in the 90's replaced when the welds in the head stock cracked. They replaced those 10 years after they were made.

Or the early 748s with flaking rockers (mine was made right long after warranty expired). Or the swing arm defect on the early 916s/748s - they packed up an x-ray machine and invited (invited!) owners to bring 'em to local dealers to have the swing arm x-rayed and, if found flawed, were replaced at no cost.

I have seen them repair/replace free when they weren't legally obligated. So don't tell me Ducati "knows nothing about that". I know better. 25+ years of owning their product informs differently.

As for your specific issues - the gear sensor is relatively easy to fix/replace (consult the repair manual). As for the chain, the rubbing is due to a misadjusted chain. Either simple neglect in properly tensioning a good chain or else it's reached the end of it's service life and you've neglected to check/replace it.
 
i got a frame replaced 6 months after my warranty expired on my mutlistrada and my bike does not get serviced by ducati, it can be done if you get along with the/a dealer.
 
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