Ducati Warranty Question

zaster · Sep 24, 2014

What he said......if you are reasonably close to the expiration date and have a good relationship with your dealership you might be taken care off.

kensteele · Sep 24, 2014

actually it's called goodwill. and i've done it a couple of times on my car in the past.

Warranty expired? It can&#39t hurt to ask for a deal.

pbarry · Sep 24, 2014

Working for a wholesale company in a different field if you approach it as a goodwill claim and are prepared to put something towards it, the dealer and the manufacturer should look at it favourably. 1/3,1/3,1/3 is a great formula to use.

If you have an expectation that you should pay nothing and you become difficult with that point that is when the dealer won't put in the effort to "look after" you.

kaido · Sep 24, 2014

pbarry said:
Working for a wholesale company in a different field if you approach it as a goodwill claim and are prepared to put something towards it, the dealer and the manufacturer should look at it favourably. 1/3,1/3,1/3 is a great formula to use.

If you have an expectation that you should pay nothing and you become difficult with that point that is when the dealer won't put in the effort to "look after" you.

When i went in regarding my first issue "gear sensors" i approach it with i know the bike is out of warranty, and was just seeing what they could do. at no point did i expect it to be fix for free.

I merely ask could ducati do anything to help with my problem, and was given the responds no, not we will look into it and see what we can do. I guess when the dealership doesn't even know what the issue is and they have only one ducati tech working there at the time and even he admitted to me he didn't know what the issue was and i best they could try and replace afew parts and see if that fix it but no guaranteed that would fix the problem.

I don't really want to start dropping money on possible fix when i can take it to my normal ducati specialist workshop and have them actually fix the problem rather than guessing what is wrong

kaido · Sep 24, 2014

fireman1251 said:
The dealer has a lot to do with how warranty claims are handled. Some will try to stiffarm you simply to avoid the trouble of handling the claim.

People on this forum who have serious dealers haven't had much trouble regarding warranty and I'd bet quite a bit of money that an out of spec swingarm would be replaced even if the factory warranty has run out.

here inlines my problem, my dealership is very hard to deal with and the other dealership in my area is exactly the same.

i had to have one of my issue fix by a dealership who was a 4hr drive away because they where the only ones willing to help and to do it in a timely fashion.

I guess a product is only as good as the person who sell it to you and if they aren't willing to help you then your .... out of luck

Charliem90 · Sep 25, 2014

kaido said:
my bike is services every 5,000km by a ducati specialist workshop. So please don't tell me i neglected to keep the tension good or it needs to be replace.

i take very good care of my bike.

If your chain is/was checked only every 5k km by a Ducati tech and you're not bothering to do it yourself with much more frequency, you're not taking "good care" of your bike.

kaido · Sep 25, 2014

Charliem90 said:
If your chain is/was checked only every 5k km by a Ducati tech and you're not bothering to do it yourself with much more frequency, you're not taking "good care" of your bike.

check 5k by professional and then every few weeks by myself

kaido · Sep 25, 2014

ruley said:
what country?

Australia but different state than yours

ruley · Sep 25, 2014

the shop that sorted my multi out was actually in Byron bay!

JonT · Sep 25, 2014

ruley said:
the shop that sorted my multi out was actually in Byron bay!

Hi Ruley, I've heard some good reports about the Byron shop, is it Arthur down there that you deal with? I believe his reputation is very good for servicing and customer care.

Cheers
JT

ruley · Sep 25, 2014

yes he's a good man and one of the most knowledge blokes in the country. i haven't been down there for quite a while myself, i mainly talk to John at ducati noosa although that is a sad story that he is no longer the main dealer up the sunshine coast. he can still get stuff and do servicings etc though

JonT · Sep 25, 2014

ruley said:
yes he's a good man and one of the most knowledge blokes in the country. i haven't been down there for quite a while myself, i mainly talk to John at ducati noosa although that is a sad story that he is no longer the main dealer up the sunshine coast. he can still get stuff and do servicings etc though

That's interesting, who has taken over from them on the sunny coast? I'm up at Maleny in the Hinteland, would be handy to find someone closer if they're good.

Cheers
JT

marky mark · Sep 26, 2014

Charliem90 said:
Bull***t.

I have seen Ducati go out of their way long after warranties have expired to correct problems in design and production.

Just ask the 100's of people who had their 900ss frames in the 90's replaced when the welds in the head stock cracked. They replaced those 10 years after they were made.

Or the early 748s with flaking rockers (mine was made right long after warranty expired). Or the swing arm defect on the early 916s/748s - they packed up an x-ray machine and invited (invited!) owners to bring 'em to local dealers to have the swing arm x-rayed and, if found flawed, were replaced at no cost.

I have seen them repair/replace free when they weren't legally obligated. So don't tell me Ducati "knows nothing about that". I know better. 25+ years of owning their product informs differently.

As for your specific issues - the gear sensor is relatively easy to fix/replace (consult the repair manual). As for the chain, the rubbing is due to a misadjusted chain. Either simple neglect in properly tensioning a good chain or else it's reached the end of it's service life and you've neglected to check/replace it.

I agree, my local dealer Richmond Ducati, look after me really well, and considering I didn't buy my Pani from them (I imported it from WA state), I'm very impressed with them.

Ducati Warranty Question

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