- Joined
- Mar 18, 2012
- Messages
- 2,937
- Location
- Sydney, New South Wales, Australia
I absolutely love tuneboy.
Wayne has actually gone way above and beyond what he should have to help accomplish something their software wasn't even designed to do..
Takes a couple days to hear back. Which is a great thing, especially since it's him and Emma running the show.
As for the support and answers... imagine the millions of questions he gets..
"I know it says windows only, but how do I run it on my mac"
"do I really have to install the drivers to get it to connect"
"Will this make my bike faster"
You are 100% spot on Tadashi. Wayne spent many hours on my bike with the dyno and explained so much about the bike. He has a great technical knowledge. He showed me the little switch on the under the clutch lever and explained is function long before people on this forum started to guess what it did.
I recall one of the problems he has is with people not reading the instructions and when something does not work, not communicating what the actual issue is. He gets emails that say. "It will not connect" but no more information about what steps the person has actually taken. Or the guy who said his cruise control kept switching off because he was using the rear brake and did not know that using either front or rear brake turns off the CC.
I have been fortunate because I was able to meet him face to face and he is happy to explain how it all works. He is not a big company. It is a husband and wife run business. I think he does great work and I think his product is great. But that is just my 2 cents worth.