Holy crap the bike got his first PMS

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Agreed. I have 63k on my 899, never had this issue. My bf's '16 1299S had this same issue. They had to split the cases and replace the thermostat housing. Unreal.

As has been said, if your dealer had to split the cases to replace the thermostat housing, then they clearly don't know what they are doing. The TH bolts to the left side crankcase using three bolts. Lord only knows what they were trying to attempt by stripping the engine down. I would suggest you use another dealer.
 

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