- Joined
- Jun 24, 2012
- Messages
- 19
- Location
- Springfield mo
Hi everybody,
I just wanted some advice on how you might handle this situation. I won't get to technical in the details but the basic story is I bought a new 1199S in early May. I first experienced the hard start that many are familiar with during the break in period. It only happened once and I considered it a fluke and didn't bother to mention it to the dealer at the 600 mile oil change. It progressively got worse soon after the break in however and the bike went in the shop in mid June. After being thin the shop for about 30 days the dealership thought they had it fixed however only after in my possession for one day, the bike quit starting all together. The bike went back to the dealer the day after this experience ...back in July. As of September I haven't seen my new bike in over 6 weeks. It has been out of service for much longer than it has been in service (about 90 days) and the bike is evidently unfixable. Sadly, Ducati hasn't offered a solution to the problem.. whether it be a replacement bike or whatever. I sent them a certified letter in which they said they would have their lawyers see as to what they are legally responsible for under my state laws. Ducati said this could take some time to sort out. I have had to take legal action and file a complaint trough the Attorney State General demanding a refund.
I just wanted some advice on how you might handle this situation. I won't get to technical in the details but the basic story is I bought a new 1199S in early May. I first experienced the hard start that many are familiar with during the break in period. It only happened once and I considered it a fluke and didn't bother to mention it to the dealer at the 600 mile oil change. It progressively got worse soon after the break in however and the bike went in the shop in mid June. After being thin the shop for about 30 days the dealership thought they had it fixed however only after in my possession for one day, the bike quit starting all together. The bike went back to the dealer the day after this experience ...back in July. As of September I haven't seen my new bike in over 6 weeks. It has been out of service for much longer than it has been in service (about 90 days) and the bike is evidently unfixable. Sadly, Ducati hasn't offered a solution to the problem.. whether it be a replacement bike or whatever. I sent them a certified letter in which they said they would have their lawyers see as to what they are legally responsible for under my state laws. Ducati said this could take some time to sort out. I have had to take legal action and file a complaint trough the Attorney State General demanding a refund.
