!Oil cooler joint broken!

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I left a message with the Ducati customer service number on their website 1 (888) 391-5446. I wonder if they'll call me back??? I informed them to go to this forum site and look at the photos. I seriously doubt they'll call me back. Anyone have any suggestions?
I crashed one time during a WERA practice event back in 1996 when oil catch fairings were not required. It was a pretty nasty high side. It was my fault, the oil dipstick on my CBR600F3 was loose and dumped oil:( I really do not want to repeat that crash if I can help it.
 
Calling Ducati won't help. File a report to the US DOT to get a safety recall going. If enough people report it, they will make Ducati do a recall for it. They did one for the front brake master cylinder on the Panigale.
 
I have emailed Ducati UK and Ducati HQ about this failure as this should be seen as a safety concern.

I was behind 'Chillo' when his oil cooler failed on Sunday, covering me and his bike in oil.

The back wheel was drenched in oil and quite frankly am surprised 'Chillo' is still of this earth.

I really have concerns about riding my bike and always have this failure in my head whilst having a spirited ride and would not expect this of a £24k plus bike.

[email protected] (Italy)
[email protected] (United KIngdom)
 
DCPanni said:
Go here to file a actual complaint to the NHTSA.....they do take them seriously....be complete with it, but don't use nasty words or cuss Ducati out....fill the whole thing in. I suggest putting this on a V4S facebook page.

https://www-odi.nhtsa.dot.gov/VehicleComplaint/
Click to expand...

This is great information but my V4S has not had an oil cooler failure at this time. I would be untruthful if I gave them my vin. I think I'll try the 1800 number and attempt to save the photos on this site as objective evidence to see if we can get the ball rolling on another recall. Thanks for the information.
 
Hunter92 said:
New oil cooler was installed today. As you can see on the picture, there is a small change around the joint... also got new rear tyre... :)
I hope it will be OK now :)




ekhane aakash neel
Click to expand...

Wow!! the new oil cooler has been modified by Ducati. This means they (Ducati) was aware of this problem and have decided to take "reactive" approach to this problem. I certainly hope no one gets hurt. I will check my oil cooler for this modified oil cooler one. If I don't have the modified one I will do my best to raise hell about it.
 
why does it look like the same (your original one) oil cooler painted ?
 
Im going to check the oil cooler mod is on my new V4S as I am due to pick it up in a week.
 
Ducati have sent a new oil cooler and water pump to my dealer, no part number just came in a plain box. Dealer described both parts as modified/braced and possible corse parts. Instructed by factory to fit to my bike only.

After what’s happened to me I’m getting a different bike, either another new ‘s’ or maybe ‘r’ :confused:
 
I spoke with my dealer yesterday, they were nice enough to look at the latest parts list which did not show a revised oil cooler part number. I am drafting multiple emails with photos to my local shop. They were not aware of an recalls or technical service bulletins with regard to the oil cooler.
I will submit my vin to the national website for a recall. I took photos of my oil cooler and it appears that one of my oil cooler fittings is leaking but has not failed yet.
 
The picture of his replacement clearly shows they have added material to that joint in the cooler and looks like the connector is now brazed in and not glued in. Looks like a totally new part to me.
 
Complaint submitted to the NHTSA. I'll post up any official responses. I'm going to NCbike this weekend for a trackday. I'll keep a good eye on my oil cooler. Ride safe.
 
I got back my bike back on Friday...

I had to pay the oil and oil filter because I said that I need fresh oil inside.
My dealer wanted to use the old filter and old oil which was already drained in a buckle.
The clearance between the plastic body kits are not the best.
The back of the bike was still covered with oil. I had to clean it at home.
:confused::confused::confused::confused::confused::confused:

Does somebody know any telephone number to contact Ducati in Italy to complain about the dealer? :D
 
Hunter92 said:
I got back my bike back on Friday...

I had to pay the oil and oil filter because I said that I need fresh oil inside.
My dealer wanted to use the old filter and old oil which was already drained in a buckle.
The clearance between the plastic body kits are not the best.
The back of the bike was still covered with oil. I had to clean it at home.
:confused::confused::confused::confused::confused::confused:

Does somebody know any telephone number to contact Ducati in Italy to complain about the dealer? :D
Click to expand...

That really sucks!!! I hope that the nhtsa reaches out to me with regard to my filed complaint. I am keeping a good eye on my oil cooler. So far it has held up but one of the fittings does appear to be slowly leaking. The engineers that designed this oil lines must have been drinking too much wine at lunch. There's just no enough flex on the hose to address the vibration. Yes the cooler is rubber mounted.
 
Hunter92 said:
I got back my bike back on Friday...

I had to pay the oil and oil filter because I said that I need fresh oil inside.
My dealer wanted to use the old filter and old oil which was already drained in a buckle.
The clearance between the plastic body kits are not the best.
The back of the bike was still covered with oil. I had to clean it at home.
:confused::confused::confused::confused::confused::confused:

Does somebody know any telephone number to contact Ducati in Italy to complain about the dealer? :D
Click to expand...

What the hell? Did you talk to the owner of the dealership? What was their response?

I checked mine last night. Seemed fine. It looks like they used a flexible line between the two fittings in order to take any flex away from the fittings itself. Must not be enough for some of you guys.
 
I sold my S1000rr, and started looking into picking up a new V4s. After reading this post and few others with minor stuff, I am seriously now considering. I had a an 08 R1 for eight years, and a 15 s1000rr for 3 years, and I never had an issue. Never had to take them in to dealer. And these were ridden hard. I like the new V4s, but it seems that quality is just continued from the previous models.


Most likely I will wait to see what BMW comes up with next year, or if Ducati makes any changes. I feel bad for you guys, paying $28k plus tax and to go through this crap,, plain simple sucks...
 

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