Sheared Suspension Linkage Rod

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A long overdue update:

Ducati sent out a rep from Northern California to inspect my bike to find out how this incident happened. The rep took the linkage rod and sent it off to the engineers in Italy so they could inspect it further.

After about a month, my dealer repaired EVERYTHING that was nicked, scratched, gouged, melted, etc. My bike looks better than it did when the incident first happened.

On top of repairing it, Ducati went above and beyond and gave me an $1800 parts credit. My dealer slapped on a nice new shiny set of slip-on Termis and a new gold race chain. All free of charge including install. I couldn't be happier with how I was treated and how well Ducati and my dealer ultimately took care of everything. This incident really spoke volumes to Ducati's customer service and my dealers as well.
 

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Theefiveoh said:
A long overdue update:

Ducati sent out a rep from Northern California to inspect my bike to find out how this incident happened. The rep took the linkage rod and sent it off to the engineers in Italy so they could inspect it further.

After about a month, my dealer repaired EVERYTHING that was nicked, scratched, gouged, melted, etc. My bike looks better than it did when the incident first happened.

On top of repairing it, Ducati went above and beyond and gave me an $1800 parts credit. My dealer slapped on a nice new shiny set of slip-on Termis and a new gold race chain. All free of charge including install. I couldn't be happier with how I was treated and how well Ducati and my dealer ultimately took care of everything. This incident really spoke volumes to Ducati's customer service and my dealers as well.
Click to expand...

Hey good result. I"m hoping this was an isolated event. Tho I still do eye my linkage with a big question mark. I will replace it soon as I find an alternative,just for peace of mind.
 
That's outstanding, I have not had as much help. But I'm pretty sure it's a dealer issue. They warranted my dry rot shock boots without hesitation. Now my valve cover leak...
 
Your life was on the line. It was the least Ducati could have done for you. I am not riding mine again (mostly track) until the titanium replacement aftermarket rod is installed.
 
Theefiveoh said:
A long overdue update:

Ducati sent out a rep from Northern California to inspect my bike to find out how this incident happened. The rep took the linkage rod and sent it off to the engineers in Italy so they could inspect it further.

After about a month, my dealer repaired EVERYTHING that was nicked, scratched, gouged, melted, etc. My bike looks better than it did when the incident first happened.

On top of repairing it, Ducati went above and beyond and gave me an $1800 parts credit. My dealer slapped on a nice new shiny set of slip-on Termis and a new gold race chain. All free of charge including install. I couldn't be happier with how I was treated and how well Ducati and my dealer ultimately took care of everything. This incident really spoke volumes to Ducati's customer service and my dealers as well.
Click to expand...

Very happy that this has been sorted to your satisfaction :)
 
Good on you OP. Was there an "official" response given to you after the representative inspected the issue? Have any of the dealers here received word of whether DNA is planning to address this issue?
 
Just read this whole thread and I'm glad the OP is happy now with the bike and didn't bin the machine when this failure occurred. Great riding for sure!!!

Looking at the pics it seems that the rod part failed right at one of the threads which would make sense. That part must be in steel and not cast. Does the steel rod end thread into a cast aluminum link like the older models had?

If the rod ends are free to rotate in the linkage it means that the entire ride height rod will only ever be in compression or tension...only if the rod end is binding or tightened to lock up because of improper install will cause the shearing force that will snap a small bolt like that one...

This is something that should be inspected on all bikes for corrosion or binding...
 
Theefiveoh - Glad it's been sorted to your satisfaction. So far my experience of Ducati Customer Service has been excellent too.

One question, did Ducati give you a definitive answer on why the linkage failed? I'm sure it's an isolated incident or we would have heard more, I think we'd all sleep a little easier if they were able to pinpoint the cause.
 

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