42 tooth sprocket causing issue?

Claymore · Jul 14, 2014

GONMAD510 said:
My main issue right now is them telling me it's not a warranty issue because my sprocket change is what caused the issue. I asked them if they want me to pay for something that I don't believe is an issue I caused, I want , in writing, how the sprocket changed messed up the BBS in detail and why it's not a warranty issue. My service advisor told me that Ducati is not going to put anything in writing as to why it's not going to be warrantied. He said Ducati won't even call me. I asked if it was possible for the local Ducati representative to call me and he said that wasn't possible either.

In my experience re Ducati's reaction on your complaints the service advisor is speaking the truth. Ducati will ignore you like a stop street. The new Ducati (taken over by Audi) loves taking your money, but will ignore you if you have not played the game according to their rules. Fortunately you live in the USA where you have laws that are enforceable and lawyers that will help enforce it. Get a lawyer.

GONMAD510 · Jul 15, 2014

The dealer still hasn't put anything in writing as to how the sprocket change caused the BBS to fail. If DNA is not going to warranty it, I believe I should get it in writing as to why it's not covered and how the sprocket change caused the issue. If it is caused by it and they can prove it, then I will just pay for the repairs.

GONMAD510 · Jul 17, 2014

WOW, DNA just called me back finally. They wanted to get all of the information from me on what has been happening with my bike. They are actually looking into it. There might be light at the end of the tunnel.

1199 dreamer · Jul 17, 2014

They are still treating me well......

GONMAD510 · Oct 10, 2014

Well after changing the rear sprocket to a 41 tooth, like the dealership recommended, the same issue came back. I spoke with Peter, the service manager at Motor Cafe in Sunnyvale about this and he said that the 42 tooth causing the issue was just hypothetical. I can't believe they had absolutely no idea so they just made something up so they can get money out of me and not cover it under warranty. Now I know why they wouldn't put any of it in writing when I asked. Now I have to go through getting the bike replaced or all of my money back under the California Lemon Law because they had plenty of chances to fix the bike and they have not succeeded at all.

42 tooth sprocket causing issue?

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