I know nowadays we all can be quick to post a negative experience and sometimes the good guys don’t get a thumbs up so I just wanted to take a minute here. Recently ordered a few things for my V4 I’m selling- some oil change stuff, some hardware blah blah blah. Long story short I got my order in the mail last week and there was some sort of a shipping mixup where the whole order didn’t get shipped. Whatever, I called and spoke with the parts manager he immediately apologized and had my replacement parts shipped out first thing Tuesday. Just got them today and there was a small mixup on what was missing from the initial order. Called again and in 30 seconds he had everything resolved, threw me some DucBucks and sent me a direct email after our call. Top notch customer service all around, no run around or BS. Absolutely will continue ordering all my online needs through them.
A little shoutout to Ducati Omaha Parts Department
- Thread starter MdDuc
- Start date
Joined Feb 2018
2K Posts | 2K+
NYC
also if you pay attn to some of the prices you will find some deals...
www.ducatiomaha.com
Shell Advance Ducati Corse Performance Racing Engine Oil - 5 Liter
Ducati Corse Performance Oil powered by Shell Advance: developed in racing to enhance the performance of Ducati super sports bikes ** NOTE: This is the RACING oil from Ducati Performance as used in Ducati WSBK and MotoGP racing! This oil requires replacement every 1000 km (620 miles). This is...
www.ducatiomaha.com
Joined Nov 2021
303 Posts | 219+
Gloucester, VA
also if you pay attn to some of the prices you will find some deals...
Shell Advance Ducati Corse Performance Racing Engine Oil - 5 Liter
Ducati Corse Performance Oil powered by Shell Advance: developed in racing to enhance the performance of Ducati super sports bikes ** NOTE: This is the RACING oil from Ducati Performance as used in Ducati WSBK and MotoGP racing! This oil requires replacement every 1000 km (620 miles). This is...
is this the magical +1 horsepower oil?
Joined Jul 2020
6K Posts | 3K+
Midwest
Yeah, definitely more of a race shop that happens to be a Ducati dealership. I was just speaking to the Ducati part.
If I were to say anything negative about Ducati Omaha is that their parts page will sometimes display near matches. If you aren't careful, you'll end up with a $20 bolt you can't use. I've been there. Ducati NY OEM Parts - DUCPERFORMANCE | Genuine OEM Parts and Ducati Performance Accessories doesn't do this, and Ducati Omaha typically gets parts from Italy in two weeks whereas Ducati NY was just under a week when I went to get that correct bolt.
If I were to say anything negative about Ducati Omaha is that their parts page will sometimes display near matches. If you aren't careful, you'll end up with a $20 bolt you can't use. I've been there. Ducati NY OEM Parts - DUCPERFORMANCE | Genuine OEM Parts and Ducati Performance Accessories doesn't do this, and Ducati Omaha typically gets parts from Italy in two weeks whereas Ducati NY was just under a week when I went to get that correct bolt.
Last edited:
Glad to see some positivity here. I really dont get this level of care at any of the local Ducati Dealerships, but a simple phone call to these guys always resolves my problems. I hear you on the $20 useless bolt.... I just paid $17 for a bolt I ended up not needing 
it breaks my heart. Has Jarel been on these forums the past few years? A decade ago he helped me get Pitbull products at the absolute best price possible but it seems like Pitbull put the kabash on drop shipping stands...
it breaks my heart. Has Jarel been on these forums the past few years? A decade ago he helped me get Pitbull products at the absolute best price possible but it seems like Pitbull put the kabash on drop shipping stands...
Joined Nov 2021
303 Posts | 219+
Gloucester, VA
The problem there is if Bobby answers the phone. He is a real prick and thinks he’s the smartest Ducati guy in the country. He definitely is not, even with the race team.
Similar threads
Register CTA
Register on Ducati Forum! This sidebar will go away, and you will see fewer ads.
Sign Up
