Austinracing Exhaust Questions Part2 1199R

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The whole AR exhaust thing was a complete saga and quite complex.
You sort of had to be there at the time.

I would suggest you try the search function.
Then wade through the AR exhaust threads.
There's an awful lot lot to digest.
And Rich pretty much is AR, and that's a core issue:(

I think it would be fair to say, we are all still trying to get over it and put it behind us:eek:
 
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I was just reviewing the previous posts of this thread.

It's all coming back to me now.
I'm having flashbacks:eek:

This whole AR business and how it unfolded along with the aftermath, is what forced the owners of the site to eventually appoint moderators.

At one point it looked like we wouldn't have a site at all.
It prompted one dedicated member of this forum to start up his own forum in an attempt to give us a liferaft to jump into, in the event this one folded and disappeared into history.

That's how bad it got around here as a result of the AR exhaust saga:(
 
Brad said:
I was just reviewing the previous posts of this thread.

It's all coming back to me now.
I'm having flashbacks:eek:

This whole AR business and how it unfolded along with the aftermath, is what forced the owners of the site to eventually appoint moderators.

At one point it looked like we wouldn't have a site at all.
It prompted one dedicated member of this forum to start up his own forum in an attempt to give us a liferaft to jump into, in the event this one folded and disappeared into history.

That's how bad it got around here as a result of the AR exhaust saga:(
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Didn't have anything to do with quite a few people on this forum being a-holes either?
 
gnance said:
Didn't have anything to do with quite a few people on this forum being a-holes either?
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I think AR got very fair treatment on this forum... He simply could not answer or cope with the probing questions members were fairly asking of a system that had some pretty outrageous claims and was very expensive.... If AR had dealt with the questions with class then I think most on here would have given his pipe more of chance...His outlandish behaviour was the death knell of his product as far as maybe 99% on people on here who might have been considering it.... :)
 
gnance said:
Didn't have anything to do with quite a few people on this forum being a-holes either?
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While that is possible, how do you explain it happening to Richard on every site he graces with his presence? Is everyone on every website an a-hole, or could the common denominator be him?
 
gnance said:
Didn't have anything to do with quite a few people on this forum being a-holes either?
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Yep, I think there may have been a fair bit of that too:eek:
And some of them didn't even have a stake in it anyway:rolleyes:

I tend to agree with most of what Stw says as well;)
The product itself did get a pretty good go.
The worst of it was Rich and how he handled/mishandled it on all levels.
The fact that it was ultimately revealed how Rich behaved the same way on other forums, when responding to the problems other people were having with the AR exhaust systems, sort of sounded the death knell for him.

He pretty much shot himself in the foot;)
 
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outhouse said:
No it does not.
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Well... I disagree!

As one of the few on here that had direct dealings with Rich and AR I found him to be pretty fair. Furthermore most of the mud slinging that occurred on this site was from those who had never met or dealt with Rich, they just jumped on the f**k AR bandwagon. Regardless of what he posted it was shot down in flames by those who had no knowledge or experience of the system offered.

Undoubtedly the AR system under delivered & things could have been handled better by them but I don't feel it warranted the response from this website. The fact remains that some AR customers are happy with the exhaust they purchased.
 
well I did a quick look thru the AR thread , correct me if I am wrong there are only a couple of people that claims they own the AR, are there more people that has the AR on their bike that can justify the qualify of them beside Richs the person himself since we all know how he is?
 
sleepystan said:
well I did a quick look thru the AR thread , correct me if I am wrong there are only a couple of people that claims they own the AR, are there more people that has the AR on their bike that can justify the qualify of them beside Richs the person himself since we all know how he is?
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Ultimately the suspect quality and performance claims had nothing to do with it. It was the unacceptable threatening behaviour and falsehoods that sunk him.

See post #181 here, he continues to berate customers that don't put up with him:
http://ducati1199.com/ducati-1199/12862-austin-racing-rest-story-10.html#post154033
 
gnance said:
I had an AR system on my zx 10 and really liked it. I'm not rich...I don't know rich...but from my own personal dealings with him the price was good, the shipping was very fast (overseas even) and the exhaust was really cool. So I have no complaints. I think the issues were with a couple folks who brought it to the forum rather than keeping it in private conversation with him...then you get a bunch of yahoos chiming in and next thing you know you have a lynch mob. Maybe Rich was inappropriate with some of his responses but I would probably do the same thing when all of a sudden 50 forum tough guys are ruining your business...most of whom don't even have his product they just like to stir .... up. That was my biggest gripe is people who don't even have his product not just keeping their nose out of it.
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I have never understood the "gotta have the product to comment" logic.... I would think there are potential buyers of 1199 who view this forum and even ask questions.... Using your logic there are out of place???:confused:
I would think one of the biggest pluses of a forum is the exchange of information about bad products...and good... no???
 
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Stw said:
I have never understood the "gotta have the product to comment" logic.... I would think there are potential buyers of 1199 who view this forum and even ask questions.... Using your logic there are out of place???:confused:
I would think one of the biggest pluses of a forum is the exchange of information about bad products...and good no???
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He means that if you don't have the product or have done business with that company there is no reason to give out negative feedback. This forum is like a big ass hight school, if the cool guy said that you are not cool everybody jump in his wagon.
If you don't like this guy muffler than just don't buy it, But please get in your mind he is running a business,He need to sell his product one way or another, Let all be happy the at least he is dedicating his time to offers us one more option for our bike.
 
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esmirna8261980 said:
He means that if you don't have the product or have done business with that company there is no reason to give out negative feedback. This forum is like a big ass hight school, if the cool guy said that you are not cool everybody jump in his wagon.
If you don't like this guy muffler than just don't buy it, But please get in you mind he is running a business,He need to sell his product one way or another, Let all be happy the a least he is dedicating his time to offers us one more option for our bike.
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I gave no "feedback".. I(and others) simply questioned Rich on the veracity of his outrageous claims.... He was simply unable to enter into an adult exchange of information....
 
Bad mouthing vendors/merchants on some other forums is reason to get banned. They usually prefer the PM route to address issues so it doesn't turn into a pissing contest. That said, I don't agree with that approach at all since that's basically saying let's keep the negative experience away from the public.

As a consumer, we should have the option to witness it all. Not only the good products/customer service experience but also how a business owner conducts himself when he's under a microscope. Rich wasn't randomly put in that situation. He dug his own grave and handled it in a piss poor manner. He could have tried to right his wrong and also NOT make these absurd performance claims when they couldn't be duplicated by anyone who did buy his product and I'm certain almost all of his bashing would have come to a screeching halt, maybe even praised for the way he attempted to be fix his customers problems.

Wafatboy spent a ton of money on this product/dyno time and whatever else and he got shortchanged to say the least. Imagine if this same exact scenario panned out with the Akrapovic exhaust. Do you honestly think as gorgeous and as awesome as it sounds that people would continue to drool over it and wish they could have it? I don't think so. I wouldn't careif the product was half the price it is now. I still wouldn't support it.

The power of negative feedback is immense. As a business owner, you should do everything in your power to make a bad experience good. Even if it means taking a hit to address the issue. It will potentially gain you a lot more business in the long run
 
Stw said:
I gave no "feedback".. I(and others) simply questioned Rich on the veracity of his outrageous claims.... He was simply unable to enter into an adult exchange of information....
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I think we put to much pressure on him, and he probable feel trap with no way to escape so he went on defend mode ( remember he has a business to run). I will recommend to reset this post and allow the owner of this company to explain him self (let just give him a chance).
 
double0 said:
Bad mouthing vendors/merchants on some other forums is reason to get banned. They usually prefer the PM route to address issues so it doesn't turn into a pissing contest. That said, I don't agree with that approach at all since that's basically saying let's keep the negative experience away from the public.

As a consumer, we should have the option to witness it all. Not only the good products/customer service experience but also how a business owner conducts himself when he's under a microscope. Rich wasn't randomly put in that situation. He dug his own grave and handled it in a piss poor manner. He could have tried to right his wrong and also NOT make these absurd performance claims when they couldn't be duplicated by anyone who did buy his product and I'm certain almost all of his bashing would have come to a screeching halt, maybe even praised for the way he attempted to be fix his customers problems.

Wafatboy spent a ton of money on this product/dyno time and whatever else and he got shortchanged to say the least. Imagine if this same exact scenario panned out with the Akrapovic exhaust. Do you honestly think as gorgeous and as awesome as it sounds that people would continue to drool over it and wish they could have it? I don't think so. I wouldn't careif the product was half the price it is now. I still wouldn't support it.

The power of negative feedback is immense. As a business owner, you should do everything in your power to make a bad experience good. Even if it means taking a hit to address the issue. It will potentially gain you a lot more business in the long run
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I believe on costume review 100%, trust me I'm not afraid to said ".... stink", the problem here is the we are only doing it to one product , did you remember when the termy were blowing the weld? they denied the warranty claim to a lot people just because they dint installed at the dealer.I even call termy my self to try to get a customer taking care and ask them how come a blowing weld have something to do with the installation?
I don't remember anybody trying to run termy out business after that or creating a long ass post about how bad the termy weld is.
 
You're obviously missing the big picture here. Termi also didn't make unreal claims of performance gains that couldn't be duplicated or even come close. People here wanted proof of such ridiculous claims by slapping on an AR system. Rich couldn't back up his wild claims. The rest of his behavior unfolded for us to see his true colors. At $3000, he should have handled it a lot better than he did. No one here is on the losing end besides rich. Well, maybe a few who did spend that kinda money n were not completely satisfied with the purchased product.

Giving him another chance is wishful thinking and will not happen.
 
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I don't want to get involved on this mess, just let get the guy a chance maybe we can learn something new from him.
 
esmirna8261980 said:
I think we put to much pressure on him, and he probable feel trap with no way to escape so he went on defend mode ( remember he has a business to run). I will recommend to reset this post and allow the owner of this company to explain him self (let just give him a chance).
Click to expand...

You do realize that this all happened a year ago right? That's when Richard and his identical twin Burnsy finally stopped digging and the forum has been better ever since.
 

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