- Joined
- Apr 9, 2012
- Messages
- 1,293
- Location
- Perth, Western Australia
The thing I objected to was the suggestion that they would repair it, which was their first gambit, and that I had to send it back first, which showed a lack of trust.
They then agreed to run the swap in parallel if I sent them confirmation that I had shipped the part, again showing a lack of trust which was annoying, and is reflective of the paranoia we have seen exhibited on this forum.
Ultimately I wanted to send it back so they could see what happened and so they could make sure it wouldn't happen again on the replacement, and returning a part that was warrantied is pretty standard. I like the sound and we have extracted good overall performance so I'm not going to cut my nose off to spite my face!
I'm hoping that the heatshield has shipped with it but I don't think so, so who knows when I'll get that but given I spent $80 shipping the broken exhaust back to them I'd expect to pay nothing for the heatshield.
They then agreed to run the swap in parallel if I sent them confirmation that I had shipped the part, again showing a lack of trust which was annoying, and is reflective of the paranoia we have seen exhibited on this forum.
Ultimately I wanted to send it back so they could see what happened and so they could make sure it wouldn't happen again on the replacement, and returning a part that was warrantied is pretty standard. I like the sound and we have extracted good overall performance so I'm not going to cut my nose off to spite my face!
I'm hoping that the heatshield has shipped with it but I don't think so, so who knows when I'll get that but given I spent $80 shipping the broken exhaust back to them I'd expect to pay nothing for the heatshield.