DB Race Mirrors - Customer Support Excellence Story

I bought a set of DB Race mirrors from a fellow forum member. They were fine for several months, but recently, one of the mirrors turn signal stopped working. I tried to open it and troubleshoot, but could not disassemble it. I wrote to the DB Race customer service email asking for guidance. I got a response from a guy called Mario, explaining that generally the mirrors are not user serviceable; he asked for the model number and some photos. After I sent him the info, he said he will send me a new mirror. Turns out Mario is the CEO of the company. A week later, I received a new mirror, in original box, along with some goodies (a hat and a sling bag). I installed the mirror; it works!

How is that for a customer service! I was not expecting such level of care. A non-existing customer service is pretty much the norm nowadays, and I was completely unprepared for such treatment.

I just want to spread the word, and recommend the company based on this experience.

That's definitely customer service! This is the reason why you pay so much for these mirrors new, there is enough fat in it so that people do get looked after.

Nice and good to know. I have the sane dilemma right now. One of the mirrors stopped working and I tried opening it with that one screw and found out the resistor inside has been disconnected. There's no way on fixing it. I would like to email them aswell. Do you have the email address of that CEO? worth a try. Thank you in advance.

I wrote to their customer support email.