Ducati Omaha worst experience ever
- Thread starter RODOLFO
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Wow!! I'm sorry to here that you had a poor experience with Ducati Omaha. I've ordered from them on three separate occasions. Each experience was first rate. I guess I'm just not in any hurry to get parts very quickly. Accept for tires.
I was not in a big hurry either
But waiting 5 weeks, then receiving the wrong color item
And now having to ship back, and wait another week for them to refund, after being their mistake
I ordered some stuff from Europe and China, that got here earlier than this caliper spacers
But what really gets me going the most
Is having to pay for someone else's mistake
I was at the shipping place, showed they how I was shipping the parts back
And asking for my 30 dlls refund
And now I am the bad guy, and have to wait another week so they get the part back.
And yes, it is not about the 30 bucks, it is about service, and compensating for their mistakes
If it más a 1,000 exhaust I get it, to wait for it to arrive
But it is a set of 30 dlls caliper spacers, that cost them 10 bucks
Is having to pay for someone else's mistake
I was at the shipping place, showed they how I was shipping the parts back
And asking for my 30 dlls refund
And now I am the bad guy, and have to wait another week so they get the part back.
And yes, it is not about the 30 bucks, it is about service, and compensating for their mistakes
If it más a 1,000 exhaust I get it, to wait for it to arrive
But it is a set of 30 dlls caliper spacers, that cost them 10 bucks
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Everyone has their experience. I've used Omaha for several years and I have nothing but great things to say. Jarel in this forum also has been a great help and knowledge over the years.
It's best to call first to see if they have parts you want in stock. I've been getting emails if some part(s) may take time and they ask me if I want other parts first and all together.
It's best to call first to see if they have parts you want in stock. I've been getting emails if some part(s) may take time and they ask me if I want other parts first and all together.
I wish they had aske that since the beginning
But the offer to send the rest of the stuff first, after 3 weeks when I started asking why they didn't ship
And after that send the wrong color
And after that I have to wait another week before they refund my money
After having to pay some handling fees at my local post office to send the stuff back
But the offer to send the rest of the stuff first, after 3 weeks when I started asking why they didn't ship
And after that send the wrong color
And after that I have to wait another week before they refund my money
After having to pay some handling fees at my local post office to send the stuff back
Everyone makes mistakes. How they take care of a customer afterwards will determine if I'll do business with them again.
Shorai is a good example. I had one of their batteries, and needed another one. Mine was out of warranty and I called for some specific data not on their website. I spoke with one of their represenatives and after a short conversation he wanted to know when I bought my battery. I told him it was beyond the warranty period, and he asked me to fill out a warranty form anyway. He sent me a refurbished battery (that appeared new to me), and the correctly sized one that was more expensive (I tried to save some weight with an even lighter battery). Like all Shorai batteries, it came with different thicknesses of adhesive-backed foam. Damn handy stuff. I don't even think about who to purchase a battery from now. I have their largest one in my Lotus. Under 5 pounds and 540 CCA. A friend has the same model in his daily driver C6 based on my recommendation.
Having to wait a week for a $30 charge to be refunded isn't out of the ordinary. It also doesn't justify the bad publicity you've tried to generate for a vendor that everyone else has been pleased with. You have a V4S, and you've ordered aftermarket parts for it, so I can't think that the temporary $30 debit is going to significantly impact you.
I haven't dealt with Ducati Omaha, but nothing that's been posted here would prevent me from doing so. Much ado about nothing IMHO. That said I'm sure Ducati Omaha @jarelj will extend me a 20% discount on my next order, right?
San
Shorai is a good example. I had one of their batteries, and needed another one. Mine was out of warranty and I called for some specific data not on their website. I spoke with one of their represenatives and after a short conversation he wanted to know when I bought my battery. I told him it was beyond the warranty period, and he asked me to fill out a warranty form anyway. He sent me a refurbished battery (that appeared new to me), and the correctly sized one that was more expensive (I tried to save some weight with an even lighter battery). Like all Shorai batteries, it came with different thicknesses of adhesive-backed foam. Damn handy stuff. I don't even think about who to purchase a battery from now. I have their largest one in my Lotus. Under 5 pounds and 540 CCA. A friend has the same model in his daily driver C6 based on my recommendation.
Having to wait a week for a $30 charge to be refunded isn't out of the ordinary. It also doesn't justify the bad publicity you've tried to generate for a vendor that everyone else has been pleased with. You have a V4S, and you've ordered aftermarket parts for it, so I can't think that the temporary $30 debit is going to significantly impact you.
I haven't dealt with Ducati Omaha, but nothing that's been posted here would prevent me from doing so. Much ado about nothing IMHO. That said I'm sure Ducati Omaha @jarelj will extend me a 20% discount on my next order, right?
San
Like you say
You had a good experience,
You made a mistake ordering the wrong battery, and your good vendor made it right, even if you were Wong. That is great customer service
And I ordered the right part, got my order hold for 3 weeks
Then received the wrong part
Then my vendor couldn't refund my 30 miserable bucks, after their mistake
Yes, like you said it is not about the money here, I was talking about the service or lack there off
But I see their are well represented here in the forum
Hope you get your 20% off
jarelj
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Sorry to hear of your problems Rodolfo. It's not the norm obviously or there would be 100 of these posts on the forum since we are a long-time sponsor here. As far as stocking things, we are one the largest stocking Ducati dealers on the planet, but we still can't have everything in stock all the time from the hundreds of vendors we deal with. If you're ever in a hurry for something, we always encourage you to check with us on the availability before placing your order, and we're always happy to do so.
As far as your particular situation, we do try to provide excellent customer service when things go wrong, but asking to have money refunded for a product you're sending back for any reason before we've actually received the product back, is just not reasonable. We're always happy to return or exchange items that are eligible for return under reasonable terms. We NEVER rip customers off, and I take our reputation as an honest business as the most important factor. I would never let my business devolve to the point where we steal from customers or deal in any dishonest fashion, or misrepresent ourselves in any way. So while I sympathize with you, the level of reaction in trashing our business here on the forum doesn't seem justified. To each his own, the internet allows a megaphone to be used for any purpose, justified or not.
Luckily most of the guys here know all they have to do is PM me any time they need assistance with anything. The Ducati Superbike community in the USA is not a large group of people, it's an intimate family and I appreciate all of you here on the forum who have supported our business over the years.
As far as your particular situation, we do try to provide excellent customer service when things go wrong, but asking to have money refunded for a product you're sending back for any reason before we've actually received the product back, is just not reasonable. We're always happy to return or exchange items that are eligible for return under reasonable terms. We NEVER rip customers off, and I take our reputation as an honest business as the most important factor. I would never let my business devolve to the point where we steal from customers or deal in any dishonest fashion, or misrepresent ourselves in any way. So while I sympathize with you, the level of reaction in trashing our business here on the forum doesn't seem justified. To each his own, the internet allows a megaphone to be used for any purpose, justified or not.
Luckily most of the guys here know all they have to do is PM me any time they need assistance with anything. The Ducati Superbike community in the USA is not a large group of people, it's an intimate family and I appreciate all of you here on the forum who have supported our business over the years.
No, I haven't ever dealt with them, but the others that have seem satisfied.
No, I didnt order the wrong battery. I'm sorry that was unclear.
Perhaps this is just a communications problem, as I suspect maybe English isn't your primary language?
San
It is not a return, if it was a return I would understand
Your guys sent something I didn't order
I shipped this back, and I want my money back after 5 weeks of waiting
And I shouldn't have to wait another week because of their mistake
I've never done business with you, but it isn't because of anything negative I've read about you or your business. Nothing I've seen posted here will prevent me from sending you money for your goods and/or services. I look forward to dealing with you when I need parts or services you offer.
I'm a moderator on another forum, so I understand the relationship between a customer, a vendor and a forum. I know when a vendor needs to be held accountable for their actions and/or lack of their actions. I see nothing here that is out of line.
A couple of things bug me about this thread. First, this thread was started on a Saturday, which kind of puts most businesses at a disadvantage, response wise.
I'm not a fan of the whole blast someone/some business online, unless it is a last resort where the person/business is not responsive to the customer, or the offense is so blatant it demands immediate attention. This thread doesn't fulfill that criteria in my opinion.
Someone made a mistake, and the OP has a temporary lack of $30 because of the mistake. IMHO this doesn't justify the OP's assault on the reputation of the owner/business. That every post (not from the OP) is positive with regards to the service from the owner/vendor is notable.
I don't have a dog in this fight, but I hate to see someone's integrity questioned if it isn't justified. I have never purchased anything from Ducati Omaha, but I wouldn't hesitate to do so. Much ado about nothing from what i can tell.
San
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It strikes me that the OP has a disproportionate sense of slight from the dealer in question, who from my standpoint, has addressed his concerns by responding to him in a professional and courteous manner. Not wishing to detract sales from the dealer but if the OP was in such a hurry to obtain the caliper spacers from CNC Racing, why did he not simply order them direct from Italy, if the dealer did not hold them in stock. Also they don't make 'yellow' spacers, so I am assuming the gentleman means a gold anodised finish. A lot of hot air over $30, which he'll be refunded once the wrong parts are returned to the dealer and he cancels the order, or not if he wants the order corrected and await the correct ones. Sounds like perfectly standard business practice to me.
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100% Ducati Omaha is one of the bet outfits in the country. Its very rare to for a dealer to be so plugged into the community and track riding scene. Jarel is a wealth of knowledge and always is on here to lend his expertise.
Also if your worst experience ever is over some anodized spacers and $30 you have a pretty charmed life.
Also if your worst experience ever is over some anodized spacers and $30 you have a pretty charmed life.
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I've had all kind of experiences with dealers... all I have to say is this business is hard and we need to support our dealers. .... happens, talk it out and find a way to resolve the issue... there is always a way. If anything it'll help to build a stronger community of support which is so minimal for our bikes!
I've been there myself, unfortunately I've misread some comments by a dealer and one of my friends posted the comments on the forums and it got blown out of proportion. Only after talking with the owner of the dealership and parties involved did the issue get resolved... and now my relationship with that dealer is that much stronger!
Let's be men! No need to hide behind negative posts on the interwebs!
Sent from my iPhone using Tapatalk
I've been there myself, unfortunately I've misread some comments by a dealer and one of my friends posted the comments on the forums and it got blown out of proportion. Only after talking with the owner of the dealership and parties involved did the issue get resolved... and now my relationship with that dealer is that much stronger!
Let's be men! No need to hide behind negative posts on the interwebs!
Sent from my iPhone using Tapatalk
I am not hiding
And it is not about the 30 bucks
Or the caliper spacers, which I really don't need
It is about service and compensation for mistakes
If you, as a dealer take 5 weeks to ship, and then ship the wrong part
At least be decent and compensate for your mistake
And refund the buyer the 30 miserable bucks, without having to wait for the part to arrive back
That is all I am asking, but I guess this is just a one way transaction and the dealer gets to decide how it goes
And it is not about the 30 bucks
Or the caliper spacers, which I really don't need
It is about service and compensation for mistakes
If you, as a dealer take 5 weeks to ship, and then ship the wrong part
At least be decent and compensate for your mistake
And refund the buyer the 30 miserable bucks, without having to wait for the part to arrive back
That is all I am asking, but I guess this is just a one way transaction and the dealer gets to decide how it goes
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