Not to mention service doesn't know crap about the bike. I broke a clip and they said I needed a whole new harness for the suspension. 2thousand. Trans had the same problem gave me his guy got the clip for 10 bucks problem fixed
THATS BECAUSE CROSS COUNTRY DUCATI IS A BUNCH OF STUPID MOTHERFUCKERS!
THEY HAVE CLEARLY RUINED YOUR OWNERSHIP OF THE BIKE AS THEY DID MINE!
1.5 months out this summer for a ....... fallen off rearset and leaking break fluid. Then, last week it starts spewing oil from the engine. They pick the bike up, never call me. I call them and leave two messages, they never get back to me. 2 days later I finally go up there to get my plate to ride my R home from DC and they go "oh, yeah the valve cover was bad" "parts are on order"
WTF does that mean? They've been ordered? So what, 2, 3,4 more weeks for them to arrive, should they not be backordered? These people care NOTHING about their customers. Take your money elsewhere. My boy has a '12 S that died on him Saturday. Stopped starting completely. 5 phone calls, 3 voicemails over two days no one calls him back. He finally gets a call "oh, we're short handed so we didn't look at your bike yet"
By god the worst customer service I've ever experienced anywhere, ever. I get better customer service a the local McDonalds from the crackhead making $7.25 an hour than I do the cocksuckers who stick it into mine and Mark's ... for $120.00 an hour. You're expendable to them. So .... em! I'll never make the mistake of giving them my hard earned money again.
Mark, I feel you. I have/had the same feelings for my white one. I finally had enough (its still in the shop waiting for valve gasket) so I went and bought a used R from a private seller and will sell my white on my own. If I went away from the 1199, it would be the HP4. Best of luck.