More trouble with my 1299

So over Xmas I had the QS go and a full panel of warning lamps come on. read my posts on Xmas day.
Cleaned the shaft and the shifter showed signs of life for about 50Km or so..


Then today having disconnected the QS up and down I rode it as normal bike 20 mins into the ride the lamps come on all flashing red and warning I must stop I had this....


Then after getting home I put on the ignition and I got this insult across the screen.



As you guys can see its a low Km bike and by all accounts its not had a hard life, let us hope the dealer will sort it out under warranty.
I have just had a SMS from the sales guy who sold it to me saying i must deal with the workshop direct and this is a concern because our local Ducati workshop is not dedicated to Ducati I may be in for a few frustrating days ahead, has anyone else had a screen go bad like this?

You can see the line on the daytime photo as well if you look carefully.... ...., I have seen others on this forum with that issue.
The QS issue and errors do not clear by switching it to 'off' the system still picks up that it is faulty.
Seems like two problems hitting you at once.....

I can speak to the row of dead pixels on the dash. Dealer fixed it under warranty, and it has not recurred in the ~5000 miles since.

Mine has the same issue, dealer will replace it under warranty. It is already going through custons clearance;

MotoDutchman1 said:

I can speak to the row of dead pixels on the dash. Dealer fixed it under warranty, and it has not recurred in the ~5000 miles since.

Click to expand...

Love your youtube vids!

i had the same line of dead pixels at around 500 miles. Dealer replaced the dash under warranty and it hasn't come back.

I have copied the email I sent to the stealer ...wonder if I will get a responce




ye I dont give a ...

I can see everyone at the dealer rushing around to help you now after that email

Well considering I have not heard from them .... not a whisper I'm not sure it could get any worse ?
Top end bike .... not even a call to advise what is the problem, or how long before we get it back!
Ducati service in CapeTown is non existent, it's like a sort of casual thing .....this could be the reason we don't see many Ducati's in this country.

I really hope my memo and its BS attitude gets them thinking?
In the past Ducati owners had a bad deal when the owners lost the warranty when Toby took over the product.
Now again the brand is under invested in SA with owners ( like myself) and others having to almost beg and plead for service, I would not be surprised if we see Ducati SA out of business in the next 3-5 years?

A product is only as good as it service and no brand can survive bad or marginal service, it's one thing having a product give trouble, but weeks of it on down time and no commitment from the dealer as to a timeline on repairs ?...

Well my 1299 will come back go into a corner of my home where we can all admire it, not sure I will really want to ride it, considering all the issues other owners have listed and the issues with dealers in first world countries?.

I'm going to consider getting a BMW now as the service they offer and infrastructure they have in place along with the investment they have made locally seems more in line with what one would expect from a company selling bikes costing around 17000 USD

I'm really not impressed with Ducati SA

I had a small issue lately on my 1299 S, my dealer Ducati Zolder (which is at 30 min drive) in Belgium is the best. He was also awarded with best dealership of Belgium. He has a very good top notch mechanic; "Joris" is his name, I guess I am blessed.
He is really good with handling issues, maybe it depends on the dealerships.

When I read your e mail which you wrote to them I have to admit you have big balls.
Are you sure your writing style will give them enough inspiration to help you?

Hiya. I have sent an email to Ducati IT directly as your service from Ducati SA is appalling. I have had nothing but excellent service from Ducati UK and Ducati directly in Italy.

I hope they get back to you and resolve the issue with your bike.

They are fantastic bikes and it sucks that a "sub" Dealer in SA is making your experience so poor.

Hou vas en ek hoop dit uitgesorteer is.

SeanLS said:

Hiya. I have sent an email to Ducati IT directly as your service from Ducati SA is appalling. I have had nothing but excellent service from Ducati UK and Ducati directly in Italy.

I hope they get back to you and resolve the issue with your bike.

They are fantastic bikes and it sucks that a "sub" Dealer in SA is making your experience so poor.

Hou vas en ek hoop dit uitgesorteer is.

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As a Dutchman; that is nearly perfect "Afrikaans"

Thank you for the compliment, that is because I am South African (Living in the UK for about 12 years now, grew up in Joburg area).

I have had a very good friendly call from Ducati IT in Bologna. They ask that you email them directly with the issue, and I would suggest including a link to this tread, and they said they will look at your email/query/complaint.

I will PM you the details as well.

The issue?
1) I have not had a call from Ducati SA confirming that they have isolated the issue causing the warning lamps

2) They have not committed to a warranty claim, or advised if I even have a claim?

3) I never received a service book with my bike (I am the first title holder) the local dealer never asked to stamp it at the 600m service?? so I was unaware it even existed so when asked about it I became a bit annoyed yet now they are demanding it, claiming that the warranty claim procedure can only be formalized as a claim in the factory if they have proof of this service I now have ZERO proof except my Credit card stub dated a year back!! I glued this into the owners manual - unaware a service book existed.

4) I got a sms on my phone saying that when the parts arrive in SA (what parts) and no commitment on when?? they will only then be able to get a possible date for the tech to install them? now that is a sign or urgency and proactive planing?? how to retain clients and build the brand?

5)On purchasing the machine and paying for it some 6 months prior to it arriving in the country I was assured they will have an authorized service center in Cape Town with a full parts back up and service.

6) Now they claim they cant fine suitable premises (obviously our 47% unemployment and deadlocked economy are consuming all the industrial sights) - cant they open a bay at Porsche? as the owner of Ducati also owns Porsche SA and his client base possibly will overlap??

7) Notwithstanding all the above not one person at Ducati SA RANDBURG has had the courtesy to email me or contact me to advise me of the progress with my bike, despite my numerous telephone calls and there assurance they will advise and will confirm if the parts are on order and when we will have them in CT.....now Im the ....!

Then prior to this they want to extort a 12000Km service from me with a bike that has just done 3000KM???WTF no engine with only 3000Km could need a service equivalent to a machine that has covered 12000KM??? it will not need timing chain adjustment it will not need shims and valve adjustments?? it will not need fuel and air filters...need I elaborate?

Yet they are saying if I do not pay for the 12000Km service I will lose my 2nd year warranty, nice guys these people at Ducati SA

Is my rather abrasive attitude in that mail now starting to make more sense?

I am not here to swing my .... or play games, and in retrospect I can piss the 1299 against the wall - Im not here to expect because Im in a privileged financial position that I want superior service...

I simply table for all to see what to expect when you purchase a high end bike bike from Ducati SA... and all I wanted was some warm fuzzy good service...we are all entitled to as clients.

imagine if I got a mail saying

Good day Sir
your bike xyz has arrived, we have isolated the fault, we have ordered the parts.
The DQS is fuked and the screen needs to be replaced, apart from that the machine is fine.
We regret to inform we are not is a situation as a niche manufacturer to loan you a machine until its repaired, we do assure you we are working on it and will return your motorcycle by no later than xyz date.

We apologize for the inconvenience and trust that you will be satisfied with our service and remain a loyal Ducati client going forward.

Please feel free to call our dealer principle should you require any further information

Regards

Ducat SA



I have always given clients good service, rich or poor my service toward clients has always been my finest hallmark ....Im not sure I feel this way when considering my short relationship with this Brand That is all I was saying and yes I have brass balls with the attitude to match it..as for the 1299 Im not sure I even want it back? look out for it on Gumtree

I'm afraid you don't really do yourself any favours bringing your issues out
in the public domain as far as Ducati (or any other manufacturer) is concerned.

Speaking from personal experience, they will do what they can to help, and in the end,
come to a mutually acceptable agreement if the problems persist. Once the bad mouthing
and open letter quoting starts on line, you have crossed the line in a sense.

No matter what the final result could be for you (repair, exchange etc), the public
slagging of Ducati has taken place, and damaged them in the public forum. It will always
be out there on the net somewhere, ultimately costing them custom. This means that
they are on a hiding to nothing. If instead, you keep your dirty laundry private, they
have far more incentive to help, even if it may take a while.

This isn't just my own personal opinion, but also something that was relayed to me during
my own warranty issues a short while back. Both sides need to act with some respect
in order to allow things to operate smoothly.

I genuinely wish you the best of luck finding a fix for your machine, but feel that
You are building a greater problem than the mechanical ones on your bike if
You continue with the public disclosure of every step of your claim. (Just my 2p worth).

yikes you oaks are scared of a supplier.....

why do they have like a hit squad? .... do they have influence on ones future? in my case I want the one year warranty left as per the agreement of purchase, after that they will not see me again.


As I say had they responded like this (i would have not been on this thread now would I)


Good day Sir
your bike xyz has arrived, we have isolated the fault, we have ordered the parts.
The DQS is fuked and the screen needs to be replaced, apart from that the machine is fine.
We regret to inform we are not is a situation as a niche manufacturer to loan you a machine until its repaired, we do assure you we are working on it and will return your motorcycle by no later than xyz date.

We apologize for the inconvenience and trust that you will be satisfied with our service and remain a loyal Ducati client going forward.

Please feel free to call our dealer principle should you require any further information

Regards

Ducat SA


in contrast I got silence.....and no commitment now you want me to be silent

990Glen said:

I'm afraid you don't really do yourself any favours bringing your issues out
in the public domain as far as Ducati (or any other manufacturer) is concerned.

Speaking from personal experience, they will do what they can to help, and in the end,
come to a mutually acceptable agreement if the problems persist. Once the bad mouthing
and open letter quoting starts on line, you have crossed the line in a sense.

No matter what the final result could be for you (repair, exchange etc), the public
slagging of Ducati has taken place, and damaged them in the public forum. It will always
be out there on the net somewhere, ultimately costing them custom. This means that
they are on a hiding to nothing. If instead, you keep your dirty laundry private, they
have far more incentive to help, even if it may take a while.

This isn't just my own personal opinion, but also something that was relayed to me during
my own warranty issues a short while back. Both sides need to act with some respect
in order to allow things to operate smoothly.

I genuinely wish you the best of luck finding a fix for your machine, but feel that
You are building a greater problem than the mechanical ones on your bike if
You continue with the public disclosure of every step of your claim. (Just my 2p worth).

Click to expand...

I agree with 990Glen and he makes a good point.

If Ducati or dealer lost you as customer already, why would they care to "fix" your bike? I'm not saying they are right.

Unfortunately, even though customers should be taken better care at all times, we live in a world with people and people are stupid, selfish, and think about themselves first.

I did notice from different post that you are extremely pissed off (understandable) and wanting to speak out (short of say) and doing it in a public forum. probably because you are not getting response from them.

So how long has it actually been? 1 month?

I do recommend not getting a Ducati in your area. It seems you are out of luck unless you can find a better dealer.

Keeping quiet and applying ostrich-tactic can often end in an impasse too. At least, by making it public, eventual future customers are getting a warning. That also counts for something.

jbs said:

Keeping quiet and applying ostrich-tactic can often end in an impasse too. At least, by making it public, eventual future customers are getting a warning. That also counts for something.

Click to expand...

true but thing is some have a great experience with their dealers. Most will say, its all about your dealership and how they can make things happen.

also I dont think 1 month waiting is enough to start going crazy. maybe 2+