Well, I'll openly bash
Cross Country Ducati/Cycle on Middlesex Avenue in Metuchen NJ.
Pitiful shame that Ducati Corporate doesn't send out surveys about our experience. I guess they know they'd be getting a ton of flames.
These ........ couldn't keep me posted at all, then act like they did some major deal for me by "goodwill" "giving" me a $448 part. Over a month out and I get it back leaking fluids, and now have a stained tank they didn't do anything about. Joe (svc manager) came out and cleaned the bike when I picked it up as best he could and told me he would "note it" referring to the stains that could eventually pit even further and get larger and larger.
I don't recall if I ever got into the end result of my overcharge from last winter.
Well a real condensed version: I get an email coupon for 50% off service at Metro Group which includes Cross Country Cycle (which includes Ducati, BMW, Husqvarna). I schedule appointment for parts install. I'm quoted 2.5 hours. No authorization to go further, I'm handed a bill for 5 hours of service. So, now I should be charged my original 2.5 hours, then get the 50% coupon. At the checkout register the use of the coupon is denied saying its not good for Ducati. HMMMMMM. Email didn't say that. Printout didn't say that. Why am I sent this coupon when I've bought two Ducati's and only authorized Ducati related emails be sent to me?
So I left that day and contacted former salesman Al who went right to the GM. They ended up bumping the bill down to the original (legally binding) quote. Then they took the (legally required) coupon (50%) off. In the end, I paid what I should have, and it ended up being a fair price, but here too they did the absolute bare minimum to not violate the law. Customer service hasn't been the goal whatsoever. Staying within consumer/warranty law has appeared to be the only goal.
In the end- my business will not be going there again. After a recent weekend ride with a few guys they're a nightmare. I'll do my best to make sure the guy I met who bought his 250R from CC doesn't go back again. My sales experience with Al was fine. Although when I went in there in late November last year looking at Pani's I was preapproved for 4.44%. Then, look at that- in December when the White came in I went back and they gave me a 6.49% quote. hmmm. In that time my FICO did NOT go down, but it went UP.So during our price negotiations I decided to call the Credit Union (United Teletech) and long story short I found out that the loan was actually approved for 4.49%. HMMMMM. Isn't that odd!!!???
Called CC and they said they'd "look into it." Al calls me the next day saying "Yeah, there was a computer mixup, the head guy at the credit union apologizes" yada yada yada yawn ........ more ......... Maybe there was an issue (No, I don't think so). But it would appear to any human with even half a brain that they were attempting to shaft me and pad the rate an extra 2%. Can we say SHADY?
Now I need to decide whether my baby goes to Ducati in Manhattan or Jack Trebour in Ledgewood NJ.
With regard to worrying about bolts falling off: yes, its sickening how on my ride to Ocean City MD last month I couldn't even enjoy it as I was paranoid about the god damn bike falling apart to pieces. Whateva, I still ride her hard! If she breaks, well, it'd probably be best I keep those thoughts to myself.
Keeping my fingers crossed I can snag a new job making even better $$, and can get my own place and add to my collection with a GS Multi, as the Pani is getting paid off in a week ::
