My first Ducati breakdown

White13Pani said:

Hahahaha Trust me man I've heard the white jokes lol. Thanks for helping lighten the mood.

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HUMOR? These 2 white Pani's walk into a bar and................

flobrandx said:

I love them! I installed them myself and went through and applied thread locker to all pieces as suggested by other wonderful forum members here and so far so good.

I thought I would throw out a non-biased opinion for you since I have been able to use them with the shifter attached.

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I bought a set today, tracking them this Sunday!

Should you be mad at the dealer or yourself

I have to ask the question. WHY did you pay someone to have these BOLT ON items installed at 120/hour? Good rule of thumb, if its within your ability, do it yourself! Who is going to do the best work on YOUR cycle? My assumption here is that you have the skills, if you dont, then you better have lots of $$$ to keep a Ducati in the stables and learn to deal with entry level techs installing bling on YOUR bike while the master techs do real work on other bikes......

i agree

mdracer76 said:

What is stopping the dealer from contacting another dealer that may have the DP rear sets in stock, transferring a new rearset over, putting the missing lever from the new rearset on your bike, and then selling the rearset complete when the replacement part comes in from Italy. That would get you on the road asap, and they would still have a complete rearset once the part that is missing comes in.

win win.

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I figure thats what the General Manager of the dealership said to me last Saturday when he said "If we don't have anything Monday We'll shake some trees." I have a feeling no trees have been shake. GM Called me Saturday (4 days ago) and said someone would call me Monday. No one did. No one called Tuesday. Todays Wednesday, and the business day is over and no one called today. This dealership is a ....... JOKE! Once this problem is resolved I'm getting my gear on and telling them all to .... off and happily riding away. Tomorrow makes 3 weeks I haven't had the bike because of a ....... moron of a mechanic.

MUNDMAN said:

HUMOR? These 2 white Pani's walk into a bar and................

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You mean they walked TO the bar, then walked INTO the bar. Ya know because both the White Pani's fell apart up the rode

crfracer96 said:

I have to ask the question. WHY did you pay someone to have these BOLT ON items installed at 120/hour? Good rule of thumb, if its within your ability, do it yourself! Who is going to do the best work on YOUR cycle? My assumption here is that you have the skills, if you dont, then you better have lots of $$$ to keep a Ducati in the stables and learn to deal with entry level techs installing bling on YOUR bike while the master techs do real work on other bikes......

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Hey. I honestly wasn't feeling this myself. Whenever I do .... like this I always manage to forget something and figured I'd pay (the original quote) the $180 they said to do it. I figured it'd be a good job. I was wrong. Should I decide to keep this bike I'll be picking myself up a full mechanics tool set and doing most of my basic installs myself. That way when a bolt falls off and I can't ride it for three weeks I can't be angry at anyone else, except myself. I'm new to the ins and outs of Ducati and will be taking your advice. Thanks

gatti man said:

I bought a set today, tracking them this Sunday!

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Do you already have the DP Race seat? IMO it's a must when using the DP Rearsets as they're much higher. Enjoy them! Make sure to use a minimum of Blue Loctite on all parts of them. Let me 21 days without my bike be a lesson.

Okay I wasn't going to reply to this thread until I had my bike back but .... that. I called DNA to make a complaint and they said its on the dealer to fix it and then said "What do you want me to do about it?" Ya know what, .... YOU DUCATI! .... YOU DUCATI NORTH AMERICA! I've never once said a phrase like that to any of the thousands of customers I dealt with in my 4 years of retail experience. For shame. Well now. Tomorrow is my three week anniversary of no bike. Seems my dealer is doing a swell "tree-shaking" job.

After 2.5 weeks of no progress I emailed my dealers GM last Friday. While at work last Saturday he left me a voicemail saying they had gotten a "part in" but that it was "wrong." He said on Monday they would get a status update and if no part was on its way they would "shake some trees," to get me back on the road asap. He also said someone would call me MONDAY to give me an update. Guess what? No call. Tuesday? No call. They call today, Wednesday? Nope. Maybe tomorrow I'll get a call they ordered the part and that it'll be here in 10 MORE business days. I'm not calling them anymore. I'm going to be quiet. When I go to pick my bike up (unless they do something extraordinary for me first, i.e. gift card, lengthy apology, free ...., half off or free 7500 service, etc) I will tell them I'm gone and will take my business to Trebour or Ducati Manhattan next. Three weeks because of a shifter is plain .........

Don't attack me any further because I didn't install my own parts. Honestly thats such ......... You know it and I know it. Okay, things like this happen. I get that. But three weeks? No bike. I mean at least find a way to offer me your ....... streetfighter Demo for a few days, something. Three weeks of being ignored. Hope they light up the shop with a dropped cigarette for all I care. Then they could give me back much more $$ than I could sell it for.

In the end.
Dealer failed to put loctite on bolts
Dealer failed to call me once the bike was picked up
Dealer answers 1 out of 15 phone calls
Dealer ignored 2 of my messages I left and never called me back
Dealer still hasn't called me, three business days after the General Manager said they would

I'm not even wasting anymore words on these people. Invalids. All of 'em. I wonder if they honestly think them paying for the shifter is "good enough" to make up for their major ....... Because, hint: it isn't. Not by any means. Not for 3, well nevermind.
Bye for now

All of you enjoy your bikes, ride safe!

I have a slight anger problem if you guys haven't figured that out. I promise I'm a good guy in person, but when things like this happen with things I love I get VERY upset. Hope my word choice doesn't offend any of you.

IMHO, you have a right to be mad. You are missing out on a month of prime riding season and to make matters worse it is because of something you paid good money to have installed correctly by a professional. I'd be mad too.

I had a similar issue with my S4RS and I have to agree with you on the DNA folks, absolutely worthless. They kept passing the blame to the dealership that was nice enough to keep me totally informed with emails, pics and updates.
They also let me take out any loaner bike I wanted.
Conclusion: fire your dealer and give DNA a good piece of your mind about the dealership and their own lack of involvement

Capt CF said:

IMHO, you have a right to be mad. You are missing out on a month of prime riding season and to make matters worse it is because of something you paid good money to have installed correctly by a professional. I'd be mad too.

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Aside from doing this stuff yourself, afterall that's irrelevant now. You have every right to be pissed off at the dealer, I certainly would be. But, Ducati is in Italy, it's a global business and I wouldn't expect them to act like a Mom and Pop business over your bike. I know it sucks, but the problem is at the dealer level. Hopefully, you get your bike back soon and can go ride it. This will be a distant memory.

bronch said:

Aside from doing this stuff yourself, afterall that's irrelevant now. You have every right to be pissed off at the dealer, I certainly would be. But, Ducati is in Italy, it's a global business and I wouldn't expect them to act like a Mom and Pop business over your bike. I know it sucks, but the problem is at the dealer level. Hopefully, you get your bike back soon and can go ride it. This will be a distant memory.

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I agree..Ducati has done nothing wrong..Your dealer F'd up...

Stw said:

I agree..Ducati has done nothing wrong..Your dealer F'd up...

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AGree with you 100% Stw. I agree also with the poster above this really isn't a Ducati problem. But I'm sure you can understand how when a Dealer has a lack of service good business would get down that dealers throat. I've had family who have had problems with getting their Chevy serviced, and a quick call to GM had those problems resolved asap. I'm not mad at DNA, like I am the dealer, just disappointed they don't handle customer relationships a little more caring.

zaster said:

I had a similar issue with my S4RS and I have to agree with you on the DNA folks, absolutely worthless. They kept passing the blame to the dealership that was nice enough to keep me totally informed with emails, pics and updates.
They also let me take out any loaner bike I wanted.
Conclusion: fire your dealer and give DNA a good piece of your mind about the dealership and their own lack of involvement

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Thanks zaster! I'm glad we've all moved past this just being about a loose bolt now At first I kinda blew up a little hard, its good to see I'm not being hung here anymore. Three weeks, I'm just sad okay, and

Wish my dealership kept me informed. Ya know, call me when they pick the bike up. Call me when "incorrect" parts are received and give me a new ETA. Call me when the General Manager says they'll call me. The entire first week I let them slide because they were busy as all hell. No more excuses. These people just don't care to engage in good customer service. It pleases me to see that a few dealers have loaned guys bikes. Honestly this dealership is a good size. They have a full line of Ducati Demos- Multi S, Diavel, 1199, SF, 848, Monster, etc etc. They could throw a dealer plate on and say see ya. I would've even settled and taken one of the s1000rr's or even a Jap bike they have. But nothing; Im sure that wasn't even a distant thought in their brains (as it seems). I've been stuck driving a 10mpg guzzler in the meantime and am being killed all over again with gas jumping big time in NJ.

Funny, the first time I complained about these dicks overcharging me I made a thread, and my old salesman heard about it and was like "Hey man, come to me before you do that, you know I'll take care of you." Well that salesman is no longer at my dealership so I guess maybe that has contributed to the lack of care. Being that I'm only 20, most of my family feels they're playing games due to my age. Who knows -_- forgetaboutum!

I have a local dealer who didn't screw up anything but tried to shaft me (2x) on price quoted vs price charged... What did I do?? I told them I would never deal with them ever again..and I haven't... I totally get that you're pissed off...but its not "fair" to blame the bike.. You have admitted you are young and headstrong... Been there and still am... well not young anymore but anyway... You are going do as you see fit...To me you have a beautiful bike which you will not get what you really want for it as that's the way things work...so I would keep it and find a much better dealer and enjoy the bike....

I have had a dash issue with mine that really dented my confidence in it and even more Ducatis ability to solve the problem..they have now come up with what does appear to be a permanent solution and now I find more and more that I really really like this bike... Please think on this...I can only speak for myself but this bike has something about it that grows on you the more you ride it....Give it a chance..Maybe???

Outrageous!! I'll bet if Joe Shmoe walked in and wanted to buy those rear sets, they could scare them up quickly. They suck!

Stw said:

I have a local dealer who didn't screw up anything but tried to shaft me (2x) on price quoted vs price charged... What did I do?? I told them I would never deal with them ever again..and I haven't... I totally get that you're pissed off...but its not "fair" to blame the bike.. You have admitted you are young and headstrong... Been there and still am... well not young anymore but anyway... You are going do as you see fit...To me you have a beautiful bike which you will not get what you really want for it as that's the way things work...so I would keep it and find a much better dealer and enjoy the bike....

I have had a dash issue with mine that really dented my confidence in it and even more Ducatis ability to solve the problem..they have now come up with what does appear to be a permanent solution and now I find more and more that I really really like this bike... Please think on this...I can only speak for myself but this bike has something about it that grows on you the more you ride it....Give it a chance..Maybe???

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I know, thats the thing- I haven't ridden in much at all in decent weather by me. Been beautiful for 15 of the past 20 days. Maybe once I get back on it, tell the dealer SEE YA! "I'll take my $$ elsewhere" then I'll enjoy the bike more and more. I've always been a pushover and would threaten to not deal with someone but then always end up awkwardly going back. I really need to prevent a third major incident with these people and just stay away now. Thanks

White13Pani said:

I know, thats the thing- I haven't ridden in much at all in decent weather by me. Been beautiful for 15 of the past 20 days. Maybe once I get back on it, tell the dealer SEE YA! "I'll take my $$ elsewhere" then I'll enjoy the bike more and more.

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Everyone is different and I do not know your riding background.. But I do believe with some miles on the 1199 you will rethink selling it.... Just paint it the right colour..J/k