My first Ducati breakdown

White13Pani said:

but for the rearsets, a fender eliminator, and a 5 minute lever install it totaled right around $600. (when I was quoted Like $250) that was a big no-no they did to me.

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Not to rub it in, but just so you don't ever do that again, this is what I got for $600 in one payment to Ducati Daytona Beach last month:

1. Complete first service (1,000 km) (Oil brought with me)
2. Remove OEM base wheels and replace with S wheels, including removing both sets of brake rotors and moving base wheel rotors to S wheels, removing OEM tires from base wheels and remounting/balancing them on S wheels.
3. Flush OEM coolant and replace with Engine Ice (brought with me)
4. Install Termi Slip-Ons
5. Replace OEM Fender with DP Fender Eliminator and install Ducati Euro LED Turn Signals

If this was done by your dealer or the L.A. dealers that double0 referenced, the above would have cost me at least double. I'm all for dealers staying in business, but wow, that is about the definition of "fleecing".

JeffD said:

Not to rub it in, but just so you don't ever do that again, this is what I got for $600 in one payment to Ducati Daytona Beach last month:

1. Complete first service (1,000 km) (Oil brought with me)
2. Remove OEM base wheels and replace with S wheels, including removing both sets of brake rotors and moving base wheel rotors to S wheels, removing OEM tires from base wheels and remounting/balancing them on S wheels.
3. Flush OEM coolant and replace with Engine Ice (brought with me)
4. Install Termi Slip-Ons
5. Replace OEM Fender with DP Fender Eliminator and install Ducati Euro LED Turn Signals

If this was done by your dealer or the L.A. dealers that double0 referenced, the above would have cost me at least double. I'm all for dealers staying in business, but wow, that is about the definition of "fleecing".

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No offense taken. Nothing rubbed in. I was shafted. I'm young and they saw a target. Overpriced and underperformed big time. Obviously this is dealer error. Looking back I probably shouldn't have been such a dick when I first called them. Should've held that back but whatever. I was furious but thankfully have calmed down.

White13Pani said:

No offense taken. Nothing rubbed in. I was shafted. I'm young and they saw a target. Overpriced and underperformed big time. Obviously this is dealer error. Looking back I probably shouldn't have been such a dick when I first called them. Should've held that back but whatever. I was furious but thankfully have calmed down.

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This was Cross Country???

What dealer was this. Please share?

Tell them to put the originals on if the shifter needs to be ordered so you can do your trip. Tell them I said so!

You said you had done work on your previous bike before, so why not take the 30 min and put your rear sets on yourself? The only reason I take my bike to the dealer is for major warranty stuff and tires, and even those i bring off the bike so i dont get raped to pay them to take the wheels off the bike, everything else i do myself so i know its done right and dont have issues with loose bolts and other things like this, believe me its worth the time to learn how to work on your own stuff.

iamlance said:

Tell them to put the originals on if the shifter needs to be ordered so you can do your trip. Tell them I said so!

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I understand you completely. After the mountain of stress I've had coupled with parts as important as a shifter just falling off for no reason I'm completely turned off to riding it. I'm going to spend a few days mulling the idea of selling the bike, and my truck and picking up a CTS-V instead. I'm a short-tempered NJ ....... and don't deal well in these type of situations. When things give me a few problems I cut my losses and get out. That may happen here. I mean just after all the little .... my OCD and anxiety are just killing me- I don't even think I could enjoy the bike anymore. Maybe its not the bike as the issue maybe its the dealer. I don't know, but I need to get away from the problems.

CaliDuc said:

You were not shafted and I doubt the dealer was trying to take advantage - .... happens. Just as the same .... happened to me.

I would recommend that you do two things (1) Report the incident to Ducati NA get a reference case number and start the warranty claim on your Ducati Performance Rear sets. (2) Tell Dealer you have done (1) give them the warranty case reference # from Ducati NA and ask for assistance in obtaining a new replacement DP rear set. Connect the dealer with Ducati NA as this is their fault via the warranty case reference # and you should NOT have to spend any $$$ in truing this up. Most if not all Ducati Performance kit has a warranty. Ducati does recommend locktite. It really does sound like the dealer never applied locktite or did not leave enough time for the locktite to settle.

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CaliDuc- thank you for the insight. Tomorrow afternoon I'll look up DNA's phone number and give them a call. haha, yes obviously (in my opinion) every single bolt on this bike should extra loctite'd. yay, i'm making up new words in the process. Thanks again. Hope all works out. Once I speak with DNA and CC I'll post again.

I'm not flaming any company or service person or dealer in any of these posts. I'm just quite pissed off after all this god damn money my shifter flies off while flying down a road. Unacceptable. I think Ducati #3 won't be happening

White13Pani said:

CaliDuc- thank you for the insight. Tomorrow afternoon I'll look up DNA's phone number and give them a call. haha, yes obviously (in my opinion) every single bolt on this bike should extra loctite'd. yay, i'm making up new words in the process. Thanks again. Hope all works out. Once I speak with DNA and CC I'll post again.

I'm not flaming any company or service person or dealer in any of these posts. I'm just quite pissed off after all this god damn money my shifter flies off while flying down a road. Unacceptable. I think Ducati #3 won't be happening

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It could be worse.
Someone else could've been the recipient of the missing piece from your machine that was left on the road.
Or worse still (god forbid) it may have ended up bouncing into your rear wheel or under the rear tyre causing you to go down
I also imagine it could do some damage to another vehicle under the wrong circumstances
I sincerely hope not.

I hope it all works out for you

White13Pani said:

CaliDuc- thank you for the insight. Tomorrow afternoon I'll look up DNA's phone number and give them a call. haha, yes obviously (in my opinion) every single bolt on this bike should extra loctite'd. yay, i'm making up new words in the process. Thanks again. Hope all works out. Once I speak with DNA and CC I'll post again.

I'm not flaming any company or service person or dealer in any of these posts. I'm just quite pissed off after all this god damn money my shifter flies off while flying down a road. Unacceptable. I think Ducati #3 won't be happening

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You should flame at the Dealer and the service person that worked on your Panigale!
If a dealer installs DP RearSets on my bike and it falls off after picking it up, then its the dealership's mistake....period!

I would be pissed off.

Mundman had a similar failure following installation of Ducabike rearsets (I think they're Ducabike, anyway). Difference is, PJ's Ducati in Albuquerque came to render roadside assistance within 30 minutes and fixed the issue immediately so that he could continue his ride.

Demand more from your dealer!

Brad said:

It could be worse.
Someone else could've been the recipient of the missing piece from your machine that was left on the road.
Or worse still (god forbid) it may have ended up bouncing into your rear wheel or under the rear tyre causing you to go down
I also imagine it could do some damage to another vehicle under the wrong circumstances
I sincerely hope not.

I hope it all works out for you

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Absolutely it could be worse. It could've been the brake pedal and front brake lever they both installed! Lol! In seriousness I know. Now the day after I've calmed and will make a claim with Ducati NA.

mig1199 said:

You should flame at the Dealer and the service person that worked on your Panigale!
If a dealer installs DP RearSets on my bike and it falls off after picking it up, then its the dealership's mistake....period!

I would be pissed off.

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They installed them about 1,5m ago. But the bike was in for an oil change two weeks ago, and we haven't exactly had stellar riding weather here in nj since then. Maybe 200ish miles all around town since the service. Either way- 1 or 1,000 or 10,000 miles ago this shouldn't happen.
I've lost faith.

mig1199 said:

You should flame at the Dealer and the service person that worked on your Panigale!
If a dealer installs DP RearSets on my bike and it falls off after picking it up, then its the dealership's mistake....period!

I would be pissed off.

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Cloner said:

Mundman had a similar failure following installation of Ducabike rearsets (I think they're Ducabike, anyway). Difference is, PJ's Ducati in Albuquerque came to render roadside assistance within 30 minutes and fixed the issue immediately so that he could continue his ride.

Demand more from your dealer!

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I'm more than an hour+ from my dealership :-( hahaha my iPhone auto corrected to stealer ship. Unfortunately my shifter was long gone- I walked the entire roadway I was shifter-less and nothing.... I believe the problem may be more in depth. I've tried shifting with my hand from the remaining mechanisms and can't get it to change gears, womp womp. To hell if they're reinstalling the oem ones. After all the dough inlaid out on these Ducati and the installer can fix it. Maybe it's a little issue but for the bills we drop on these bikes this .... shouldn't even be in the realm of possibility.

Gotta love 1st World problems!

White13Pani said:

After all the dough inlaid out on these Ducati and the installer can fix it. Maybe it's a little issue but for the bills we drop on these bikes this .... shouldn't even be in the realm of possibility.

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This is nonsense.

You're dreaming if you think money is going to somehow insulate you from ever having to deal with mechanical failures on anything. No one and no organization can guarantee that any thing mechanical - no machine ever made or any yet to be made - will be built such that the very thing you take issue with will not ever "even be in the realm of possibility".

If that is your priority - to eliminate any mechanical failure from "even the realm of possibility" - then you should get off your lazy ass, actually learn how to build and repair, and then come back and teach the rest of us how you've eliminated mechanical failure/error from the realm of possibility.

.... happens. People make mistakes. Organizations screw up. It's part of being human. It's what they do AFTER the fact that's important. I've had mechanics mess up stuff in the past. It will happen in the future. By people/dealers I've known a long time and trust. And when they screw up, they make it right. That's all that I ask - that they make it right.

But there's one thing I don't do. I don't demand perfection from everyone else around me simply because I carry and/or spend a big wad of cash. As my wife tells me "You ain't perfect. What gives you the right to demand it of anyone else?"

So you dropped a big wad of cash. Get over yourself.

White13Pani said:

For $120.00 an hour I think we earn the right to demand perfection and be guaranteed .... like this wont happen. Thanks for your input though.

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Caliduc has done what I was looking for- shared how I should go about this. Ill call DNA and go from there. Thanks

White13Pani said:

For $120.00 an hour I think we earn the right to demand perfection and be guaranteed .... like this wont happen. ..

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No you haven't, and it doesn't work that way.Definitely some growing up to do - next time you have an issue, call your dealer before cussing/arguing at this forum, it isn't here for you to lose your temper on because your dealer is closed. You are going to have a lot worse problems in life than a silly piece of metal falling off your bike, deal with it.

Happened to me, luckily I didn't lose the part. A helpful guy in a Jeep pulled over and let me use his tools.

It's your responsibility to inspect your bike before riding. Even if you need to use the MSF T-CLOCS .

FrostyFire said:

$120 = perfection? LOL get out of your bubble man.

$120 an hour for a lawyer? LOL were they working out of a dumpster? When my wife was a Summer student at a law firm her billable rate was $230/hr. Partners at her firm currently bill $800+ an hour.

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Damn! Don't use that lawyer!!!