My first Ducati breakdown

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White13Pani said:
Do you already have the DP Race seat? IMO it's a must when using the DP Rearsets as they're much higher. Enjoy them! Make sure to use a minimum of Blue Loctite on all parts of them. Let me 21 days without my bike be a lesson.
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Yeah I have the DP race seat its great.
 
i had the same on my R, i had DP's fitted from new and 700k's layer that bolt came loose then no shifter.
 
Sorry your going through the issues.

Your doing the right thing. Be patient, get your bike fixed and move on to another dealer.

The internet is a wonderful thing. Bad reviews may not cause them to close, but it certainly will impact there business with enough of them.
 
SOULRIDER said:
Sorry your going through the issues.

Your doing the right thing. Be patient, get your bike fixed and move on to another dealer.

The internet is a wonderful thing. Bad reviews may not cause them to close, but it certainly will impact there business with enough of them.
Click to expand...

Thanks. Yep... I plan on emailing the owner a link to this thread once I've got a functional bike back. I could definitely see someone either being yelled big time, or worse, fired. Fugg'um!
 
Same thing happened to me and I have Ducabike but I didn't loose the bolt
 
flo- the installer/entire stealership is apparently already a lemon. Just thinking how I could've waited two more weeks for Trebour to get their White S in, they woulda tacked $2K off the MSRP for me, and installed these parts cheaper, and better. Hindsight's 2020 they say.

Well the shops late night is today, Thursday and business closes in 4 minutes so we can scratch off today as getting a call. These guys are real ....... ......... Once I get my bike back I'mm be giving them a complimentary .... you thread on here, 1199forums, and ducatims.

Screwing over the wrong customer ;-)
 
Why not to ask the dealer to put the old rear sets back. One month without the bike because of missing shifter is crazy. The dealer should do this free of charge and then re-install the DP ones when they get the shifter.
 
Jariva said:
Why not to ask the dealer to put the old rear sets back. One month without the bike because of missing shifter is crazy. The dealer should do this free of charge and then re-install the DP ones when they get the shifter.
Click to expand...

This has been covered before. I don't have them. And as the customer its not my duty to supply them with OEM parts to get me up and running. Its their job to do that. I called DNA and left a message last night, and plan on calling them back today and letting them know what I think of this dealership. Bike was picked up 21 ....... days ago now. And I know for a fact I probably won't have it for another 3-7 days AT MINIMUM! I figure that because I feel once they actually ordered/received the CORRECT part they'd then call me and say "hey, itll be a few more days" But that hasn't happened. This dealer has earned themselves a flame war.
 
In effort for me to be as impartial as I possibly can be I want to post a quick update. On last Friday (I think it was Friday) I got a call from DNA around 1pm. (Mind you I called them the day before and left a scathing voicemail expecting a callback the next business day). The guy (maybe John? I don't remember) told me he was made fully aware of the issue and somewhat tried to act remorseful.e explained to me that the dealer had in fact received an incorrect piece the first time due to a "Ducati Manual" error. Instead of a gearchange lever theyy were shipped a mounting plate for the lever. On try #2 the dealership again received an incorrect part and thats when they (apparently) contacted DNA for clarification. It seems the DP part #'s weren't matching what Ducati Italy has on file, so the third time around DNA said the dealership ordered the entire LHS DP Rearset and will then remove what they need, install parts on my bike, then return new unneeded parts to Italy for credit. I clarified that I was still pissed off that it was three weeks and would be at least 7-10 more days before they even had parts in (if its even right this time!). He pretty much didn't go any further. I was a big boy and said thank you and that I would then deal (haha NO) with the dealership.

So about an hour later I see Ducati is calling me on my cell. Of course that's my dealer. Service manager calls and says "Just calling to give you an update" (I mean 3 weeks without my bike thats about time, right?) He was about to explain everything when I told him DNA clarified their problems already he said he was hoping for 5-7 days to get the parts in. I again exclaimed that I was very disappointed I had no bike and he said they're doing everything they can to get me "on the road" quickly.

Tomorrow makes 4 weeks I haven't been able to ride the bike. A whole month because of a stunod who can't install parts correctly. I think I've now earned the right to be extremely beyond pissed-the-....-off.


Although DP Rearsets are an "aftermarket accessory" they are made by the OEM and I think If I truly wanted to get rid of the bike and got a damn good attorney I could force a buyback. I'm not going that route but its sad this has happened. They've lost the potential of 30-40 more years of Ducati purchases all over a lack of customer service.

"3 unsuccessful repairs or 20 calendar days out of service within shorter of 2 years or 18,000 miles. Leased Motorcycles are covered."

Rather than post a new thread (this ones enough) I just want to share that my sales experience was never an issue. Straight to the point, delivery was a breeze, they would stay on the phone two hours past closing with the bank to make the sale if necessary. They did with my friend who picked up a base last August and I can't complain about my sales experience. Unfortunately the salesman who sold me my Multi last August and this Pani in December no longer works there so no sales people feel the squeeze to satisfy a customer. Because Al wouldn't have let this .... happen. Guy was a retired North Jersey cop and didn't take no .... from management when it came to customer satisfaction. Even service has its ups. For both my bikes first services they picked up my bikes from my house the day after I called and got my services done quick. Just this issue and a big overcharge a few months ago have killed our relationship.

No need for anyone to bump this thread any higher, I just wanted to put everything on record for when I email the Dealership owner/owners this thread URL.

Anyone in the NJ/PA/NY area that wants to meet sometime in early August PM me. I believe DarioDuc and I will meet up once I get my bike back.
 
Last edited:
Day 28.... I get a call around 1pm- bike is ready to go! Got there at 5 to pick it up, they were giving it a bath, hopped on and rode the .... outta the bike on the way home :)

-Dylan
 
White13Pani said:
Day 28.... I get a call around 1pm- bike is ready to go! Got there at 5 to pick it up, they were giving it a bath, hopped on and rode the .... outta the bike on the way home :)

-Dylan
Click to expand...

Ride into the sunset and enjoy the bike!!! :D
 
Glad to hear you're back on two wheels. Hopefully the dealership tries to make it right with you at some point ... if you even decide to go back, that is.

Safe riding.
 
White13Pani said:
Day 28.... I get a call around 1pm- bike is ready to go! Got there at 5 to pick it up, they were giving it a bath, hopped on and rode the .... outta the bike on the way home :)

-Dylan
Click to expand...

Fingers crossed dude....
 
Got mah baby home :D


capture

I will say one thing- the white is definitely not as photogenic as the red IMO. Still better looking though, FROSTY.
 

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