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Why did you have to wait 30 hours.
You should have been given a password long before your product arrived, you simply enter this when the key generation page is displayed.
If the password was not sent I am sorry.
I obviously need to update the documentation to say "Don't start until you have the password to generate a key".
"Edit", just checked the documentation and one of the first things it tells you is that you need the User ID and Password sent to you when you purchased the product.
Where did you get the LC-2 for half our price. Our price is the RRP of Innovate corrected for AUD.
I add the plug to the end so it connects directly to the wiring on the bike, for that we charge $0
The CD contains the manual.
When you install the software it installed the latest map files for the 1199, software and manual.
Nowhere in the documentation does it say you need to go to the web site for any files.
Did you read the documentation.
The "Quick start" sheet has the info you require to get the software installed, at that point it directs you to the documentation.
- example: how can a current TB user find out how to reset the service indicator light? (without you answering here? is it in the manual? on the website? on your forum?)
I assume from this example that you did not read the documentation.
Under "Service indicator reset" the documentation tells you to go to the "Tools" menu and select "Reset Oil Service Indicator".
If you started the TuneBoyTrim program it would be hard to miss this menu item and the name of the menu item seems clear to me.
This is a good example of what we deal with.
The customer does not want to read any documentation, instead they send an email with a question that is clearly answered in the documentation.
It is hard to find emails with a genuine problem when the inbox is filled with emails that should be titled "I can't be bothered to read the documentation".
When these people don't get a reply they very quickly post a message to a forum saying "Poor support".
From your post it looks like you got everything installed along with the wide band O2 sensors then gave up.
Did you ride the bike and log any info ?
(In documentation)
Did you make and corrections from the wide band data ?
(Again this is explained in the documentation in a step by step way).
Sounds like you have a perfect setup to test the iPhone App.
I did post on this forum asking people to send me the iPhone UDID so I could get some people testing the App.
I could count the number of people who replied on one hand.
The iPhone App has not made it to the App Store because I didn't think anyone was interested and it is hard to waste time on the iPhone app when we have support emails to answer.
A question to you.
If you had a choice should I.
a. Spend my time holding the hand of people who don't want to read the documentation.
b. Add new features for your 1199 maps.
Throttle table switching.
Launch control.
I am not sure if I should add new features as these will just add to the number of support emails.
We don't charge anything for new features so it does not make sense to add any extra features.
Send me your UDID for the phone.
Connect Phone to PC and start iTunes.
iTunes will show the software version of the phone and the serial number of the phone.
Click on the serial number and it will change to UDID
Right click on the UDID and select "Copy".
Paste it into an EMail and send it to TuneBoy Sales, ask Emma to forward it to me.
With this I can build the App so you can install it to the phone using iTunes.
The changes I have made to the App in the last month make it a perfect tool to log while you ride the bike with the wideband O2 sensors fitted.
You can reflash the ECU from the iPhone.
You can log, the log file gets emailed when you stop the log, just email to yourself. You can email the log to me if you like and I will send back a modified trim file to test.
Trim files can be sent from the TuneBoyTrim program on the PC to your iPhone, they just need to be on the same WiFi network.
The config options can be changed from the iPhone.
On the 1199 this includes adjusting the QS kill time, turning off/on deceleration fuel cut.
On the logging screen you can swipe up the screen and the throttle on the bike will blip (No practical use but good for a laugh).
At the moment you need to flash the ECU to change the trim file.
Over the weekend I will change the App so it can send a trim to the ECU while the motor is running.
This will allow you to test trim files without needing to flash the ECU. You will still need to flash the ECU to allow it to keep the trim values when the ECU is powered off.