Hi Wayne,
thanks for the detailed reply. I understand that bringing up time for customer support vs. DOING things is a hard trade off.
I read the manual when it came to the install. Checked my emails for the code. None in there - was a friday night IIRC. ... No biggie. Rode the weekend stock.
As for the manual: In my job i am confronted with various technical problems and have to read up a lot for solution paths. tha last thing i want to do when i do things in my spare time is to read more (except books for entertainment)...
Your manual is really good, but maybe too detailed for the average user.
I understand that you time is valuable, don't know how your business is set up or how many people are involved. maybe you want to consider placing a new resource for the customer service part instead of wasting your valuable time on it.
i have the same issue at work or with the exhaust stuff. the day only has so many hours...
i never installed the headers with the WB sensor prongs, at that point it was just not important to me any more. (no judgement here) i picked up racing, so i barely rode the 1199 that year or had any time to wrench on it.
i tried the autotune once with my laptop in the backpack, but that was still with the NB sensors. of course the bike ran like a bag of nuts.
the controller from you with shipping was of course more than the one from ebay here in the US with free shipping. my fault.
son't get me wrong, i don't want to smartass you here. i (and most others on here) would love to have a simple solution with all the features you provide. i know form working with highly intelligent people (like you i assume) that breaking things down to "human levels" is sometimes a challenge. for you it's hard to understand where the struggles come from and as you described, going through 100 emails to find the one you find noteworthy - that's it. find a monkey to do that for you... ( a nice, good looking one maybe)
the stuff you have up your sleeve? AWESOME!!! bring it out! but also market, maintain and sell it properly.
like the app - asking who wants these in a thread? .... yeah i want it. that thing should pop out first on your website. data logger? of course!!!! launch control? you make me go spend my nights on the dragstrip again!!!
thanks again for the detailed reply, happy to see you back again here.
we will make sure to limit the trolls
if you want, i can have a look at the tutorials and see what could be compressed. i have written tutorials, technical handbooks (BMW R1200RT in 2005) "Technik im Detail" ...
cheers!