BT Moto / BrenTuning Tuning solutions Ducati V4

mgivogue said:

Woolich, from what I've been able to find so far, generally don't crack recent Ducati bikes. You might want to check out the T800 upmap and tuning system

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Yes, Woolich doesn't have anything for a new Ducati yet, I do have T800 which came with Exhaust, I used Woolich on my older bikes (ZX10RR). T800 won't remove restriction. SLR so far is doing good. smooth and runs good.

Hey guys, what a great thread this turned out to be LOL. One of our employees started it and never made us aware to reply. So we're here now, glad it's still active so I can reply to the old stuff and new stuff.

SuperDomestique said:

It’s an odd bunch… Lots of .... talking. Lot’s of trolling and people that take keyboard warrior-ing way to seriously.

Here’s a bit of an example. Read at your discretion.

https://ducatiforum.com/t/23-v4s-full-akra-or-sc-s1-slip-on.62210/

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Definitely an odd reaction, but I can play ball, we've been in this since the original S1000RR forum days and even date back to the old NASIOC subaru days, can't get much worse than that .

Chriss said:

I tried both brentuning and the competitor from Germany. I have had a full akra undertail exhaust with the ducati tuning. I didn't dyno measure my motorcycle. Brentuning made the bike so fun and easy to ride, smooth probably mich better for someone who wants to use it for circuit. I personally prefer the Brentuning.
No significant change with the other tune.

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Thanks for the feedback, seems like duessen does a good job for many customers, glad he's active and can provide lots of knowledge for you guys, that's awesome, glad he has the free time to be able to do that for you all!

baggerman said:

What an incredibly arrogant statement. I guess everyone else is just flat stupid?

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Which part of that did we say anyone else is stupid? Because one group has an understanding, that makes the others inherently stupid? Interesting thought process.

SBK-SP said:

Welp, another forum invaded by the ....-talking team of wannabees. I’ve been “around” long enough to see the beginning and the “end” of it on several forums. Take your .... back to where you came from because too many people actually “know” way more than enough to ignore your “business” as ......... The tuning may even have improved somewhat, but the “business” part is still broken…

…and if there are people who have a good experience with it, then good for them. I know too much.

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Wannabees! That's awesome. I guess tuning 5000 bikes a year for the past decade makes us wannabees. I'd love to know what the "too much" is!

TargetOz said:

How much $$ and what gains are expected? Also how do you tune without a dyno? 2012 1199s Panigale.

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Depends on the bike, 1199's are great when tuned, lots of rideability fixes on that bike that it desperately needs and 8-12HP or so over stock!

RocketSFV4 said:

I know a couple guys that are very happy with Brentune on their V4s, and it can never hurt to have more simple and effective solutions available, so I hope they do well. I'm considering them for a tune on a SFV4S with either a stage2/slip-on or full Termis.

I'd like to hear from any other V4 guys that got a Brentune.

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It's funny coming into an echo chamber like this forum. I have so many positive customer experiences and interactions on a weekly basis, then I come in here and you'd think I personally slapped some of these members mothers. I'm just glad for our real customers who have properly tuned bikes and support and don't require forums for validation.

Steven31371 said:

You do realize that you guys don’t exactly have the best track record or reputation with Ducati enthusiasts right?

My guess is that you are a knew sales rep with Bren and don’t know the actual history and reputation of the company with KNOWLEDGABLE Ducati guys, and that you wholeheartedly believe your company’s training and orientation materials.

Your tunes have a reputation for being under-cooked canned tunes that are beset with glitchiness without much refinement or riding improvements.

There are people on here, myself included, that have used your company’s tunes and others tunes on the same bike, and yours are junk compared to other tuners like Deussen. Who puts out an incredibly detail and refined tune.

Unfortunately you are coming to a forum where people have real world experience with the severely lacking Bren tunes IN REAL LIFE.

Your real world reputation is so bad that when a new Ducati owner comes here that bought a Bren tune before we have a chance to educate them we all kind give a collective sigh and think to ourselves: “Another one suckered into the Bren tune marketing machine…before we could inform them…poor guy.”

That’s the reputation you have to deal with here….you could over come it by actually starting to provide high quality detailed sophisticated tunes that work well for our members in real life, and over come your bad reputation…but that’s gunna take a lot of work on your company’s part, and you don’t add to your credibility when you say things like “we are the only ones providing great tunes” when many of us know from DIRECT experience that there are in fact MUCH better tunes out there than your firm has typically supplied.

So if you want to sell tunes here, don’t START by making demonstrably false claims lol

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I think most Ducati guys are pretty knowledgeable in general. So the mapping is "under cooked" which I assume means low power? We'd love for you to PM us your order number and email so we can look into what went sideways here. We'll check it out and get back to you and the forum with some answers.

We get you may have had a bad experience (pending the PM with info) but that's not common. 25% of our business is Ducati and we have what, 5 wildly outspoken forum members here trying to drag us?

Steven31371 said:

My experience with BrenTune was you order the device, then like normal you pull the VIN and current map off the bike with the device, then send it to Bren to get the tune…from there it all goes down hill, took nearly a month for them to send back my tune…when it came there was a disclosure saying essentially its a beta version that they think will do well on my bike…and that I should run it and give them feedback, so they can correct/revise the tune as they get reports back on it…it ran like ...., and would often stall out at lights etc., and was choppy and peaky everywhere else with little to no noticeable gain accept that it literally made the bike harder to ride.

So I did as requested, gave feedback and asked for an updated tune….i put the Akro UpMap back on that was a way better tune…after 3 or 4 weeks without hearing back from them I gave up on them and chalked the whole thing up as a wasted $700.

A year later Deussen came along, all of us gave him .... and put him through the ringer as a ‘new tuner’, but he calmly handled our forum ........ with clear and concise answers demonstrating his technical knowledge. So I gave him a shot. Got the device 2 days after ordering it, pull the VIN and current map off the bike and sent it to him, had my tune within 48 hours, the bike ran like OEM, the throttle was more smoothed out and I had a lot more power throughout the mid-range at my next track day…the bike was both easier to ride and had more fun grunt coming off an apex.

Completely different experiences…on the same bike, between the two tuners.

The only people who say good things about a BrenTune are people being paid by them or newbs that just got their bike and don’t know enough to know how ...... the tune is, or how to ride the bike fast, and come on here bragging about a BrenTune and their new clear clutch cover in the same sentence.

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So rather than using our money back guarantee, you decided to chalk it up as a loss and complain about it on the internet?

stan1 said:

BTMOTO is some hot garbage 🗑. Don't waste your money on trash.

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What was your order number, we can check what happened and get back to the forum?

thorny said:

I didn't read the entire thread TBH and tune related threads always tend to be inflammatory somehow, but I'll throw in my 2 cents on BT.

I always run full systems and always a tune, but in majority of cases I keep it simple. Buy Akra and flash with Akra tune. No custom, no nothing. Never been disappointed. A different case when Akra map is simply not available and that is the case with BMW. I'm sure some tuners are more successful with certain brands than the others, but I can honestly say BT Tune on my 2024 M1000XR is great (first time I purchased one from by the way). No delays, no issues, followed instruction and bike runs great and power is much improved. For those who do not know - OEM maps on BMW 1000s are crap.

PS. I am not paid by BT, rider capable of full throttle and I do run clear clutch cover LOL

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Thanks for the kind words and we believe our Ducati products are just as good as our BMW products, regardless of what the echo chamber here says.

ArtikonerV2 said:

@BrenTuning starts a thread, gets on then … <<thread deleted due to hurt feelings and lack of expertise>>

BTW… they aren’t wrong, your customer service and support suck

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What was your order number? We'll check out what happened and get back to the forum.

Steven31371 said:

Nobody cares… and no one, but you who has ever use them say positive things about them.

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Is this your 15th post about us in this thread? We're married, sorry

chiffeee said:

I put their tune on my bike and it started running so rich that the motorcycle had ruff idle, and the smell. I don't have any way to measure the fuel ratio but I can tell when the bike runs so rich. Their tech support had no idea why and he didn't want to spend the time to find out. That only tells me a lack of knowledge. your bike may run well, but each bike is different. I didn't have a good experience with their support.

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chiffeee said:

Thank you. That is correct. As with my older bikes, I always used Woolich tuning software with logging and had the best tune on the bike, even better than a dyno tune. As a dyno tune does not simulate Ram air in the bike, that is the old way, limit the oxygen sensors and use the bike as an open loop. The new tuning, which is been done in cars for many years, and is being transferred to the bike, is different now, keeping the bike in close loop and changing the target Air/fuel ratio differently.
So, due to the bike being new and I don't have Woolich software for this bike as of yet, and putting an aftermarket Exhaust on it, I had to rely on an available tune so the bike won't run lean.
Problem with BT moto tune is lack of knowledge of the people that work there, most likely they get their tune from another source, and they just sell it.
So when there is a problem, they have no idea how to fix it.
I got SLR tune for the bike and talked to Frank before I purchased it. He did explain how the tune works and what is being changed, and what needs to be done to the bike to get the tune program in to the bike. like clearing Adaptions, disabling the BBS system before flashing, and so on.
And now the bike is running well. I highly recommend SLR tune over BT if anyone is thinking of getting a tune as a so-called Canned tune.

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This one is my favorite. "Bob" bought 2 flashes for his 25 V4's. Both with identical software versions, both with the same mods, both with the same tuned file, both matched the software from our own 25 V4. "Bob" said one bike was perfect (available in email) and the other was problematic and had idle issues. OK weird, gave him some ideas and tests as it wasn't normal. "Bob" decided half way through the process to just change the map out for the T800 with my map still installed. "Bob" got the device locked so we had to unlock it with dimsport (tool maker) and by that point "Bob" was frustrating both us and himself with his sporadic and constant changes. "Bob" was offered a refund as we were going in circles and "Bob" sent the units back to us.

Now seemingly "Bob" went to SLR who is notoriously inept at tuning Ducati's (apparently worse than us per other posts we've seen) and miraculously the bike works perfectly fine. Mind you, SLR doesn't own a dyno or the bike itself and is screen tuning the bike. All the while "Bob" is now actively bashing us on Reddit and apparently this forum but absent from FB while championing SLR. Little coincidental but we'll do some more digging on it.

Thanks for the great chat and feedback, always available via email and we'll be waiting for those PM's

BrenTuning said:

This one is my favorite. "Bob" bought 2 flashes for his 25 V4's. Both with identical software versions, both with the same mods, both with the same tuned file, both matched the software from our own 25 V4. "Bob" said one bike was perfect (available in email) and the other was problematic and had idle issues. OK weird, gave him some ideas and tests as it wasn't normal. "Bob" decided half way through the process to just change the map out for the T800 with my map still installed. "Bob" got the device locked so we had to unlock it with dimsport (tool maker) and by that point "Bob" was frustrating both us and himself with his sporadic and constant changes. "Bob" was offered a refund as we were going in circles and "Bob" sent the units back to us.

Now seemingly "Bob" went to SLR who is notoriously inept at tuning Ducati's (apparently worse than us per other posts we've seen) and miraculously the bike works perfectly fine. Mind you, SLR doesn't own a dyno or the bike itself and is screen tuning the bike. All the while "Bob" is now actively bashing us on Reddit and apparently this forum but absent from FB while championing SLR. Little coincidental but we'll do some more digging on it.

Thanks for the great chat and feedback, always available via email and we'll be waiting for those PM's

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First of all, I am not on Reddit or Facebook; I just gave my opinion on this site. I tried to work with you, but you told me to return it, and I did. I had to get my bank involved to get my money back. that tells you what kind of business you are running. Just for your information, both bikes are running perfectly with SLR
As of T800, I had to put that on it, so I can run my bike for the weekend, and if you can not override one software when the bike gets flashed, then that is all I need to know about your knowledge.
Just look how many people are not so fond of your behavior and software. You think everyone is out to get you, if your software and how you conduct business were correct, you wouldn't have this type of bashing. You think someone that just spent 80k on 2 bikes is out to get you for 1600 dollars? You must just be a kid or just act like one.

chiffeee said:

First of all, I am not on Reddit or Facebook; I just gave my opinion on this site. I tried to work with you, but you told me to return it, and I did. I had to get my bank involved to get my money back. that tells you what kind of business you are running. Just for your information, both bikes are running perfectly with SLR
As of T800, I had to put that on it, so I can run my bike for the weekend, and if you can not override one software when the bike gets flashed, then that is all I need to know about your knowledge.
Just look how many people are not so fond of your behavior and software. You think everyone is out to get you, if your software and how you conduct business were correct, you wouldn't have this type of bashing. You think someone that just spent 80k on 2 bikes is out to get you for 1600 dollars? You must just be a kid or just act like one.

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We don't make the device, no one that tunes these bikes makes the read/write device that they are tuning with, this is how the tuning/back to stock process works, it's all outlined in the instructions on my site. You simply were all over the place and had no interest in any feedback we provided to resolve whatever was going on with 1 of the 2 bikes (remember, one of them with the same map, same software was perfect).

You also didn't send in the tracking number as requested on my site or any of the documents in the box when it was shipped back. So my shipping team put it in the corner with other random packages we receive weekly until someone reaches out with a tracking number that matches the box.

I think you knew exactly what you were doing with these 2 bikes and you either know or work directly with frank, he's done this same thing to us and a half dozen other tuners (he was our first chargeback in 2015).

BrenTuning said:

We don't make the device, no one that tunes these bikes makes the read/write device that they are tuning with, this is how the tuning/back to stock process works, it's all outlined in the instructions on my site. You simply were all over the place and had no interest in any feedback we provided to resolve whatever was going on with 1 of the 2 bikes (remember, one of them with the same map, same software was perfect).

You also didn't send in the tracking number as requested on my site or any of the documents in the box when it was shipped back. So my shipping team put it in the corner with other random packages we receive weekly until someone reaches out with a tracking number that matches the box.

I think you knew exactly what you were doing with these 2 bikes and you either know or work directly with frank, he's done this same thing to us and a half dozen other tuners (he was our first chargeback in 2015).

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That is exactly what is wrong with you, the Tracking number was given in the email. yes, one bike idle, the other did not, same bike, same software, but you could not tell me how to correct it. I even sent you the Video as you requested. And I paid SLR, if you want to see my credit card statement, I will send it to you. No one is working for Frank. I am so done with you, Good luck to you and your business.

@BrenTuning Genuinely curious here , as i have purchased many tunes with many motorcycles / vehicles in the past, it be a full custom dyno tune or a ecu flash.

I've never heard of a disclaimer from a tuner telling me that my motor will stall due to open free flowing exhaust systems once the tune is installed.

Is this simply an issue customers were having after purchasing your tunes on the V4 platform and you didn't / couldn't pursue to make changes that would correct this issue?

Isn't that what a true tuner does? Tunes the motor for any exhaust system you have so this exact issue doesn't occur.... I can't wrap my head around it , how you could list and sell an unfinished tune like this without fixing the issue before selling it when other tunes don't have this issue , figured id hear it from you directly...

This feels just like 2018/2019 all over again with Troy Gleason pushing Bren Tune and losing his cool every time somebody even hinted that BT wasn’t 100% transparent with their claims or customer service.

Troy was claiming some pretty big power gains and showing a dyno chart that looked like it was drawn with a crayon.

His head would explode if anybody questioned where the map came from.

I haven’t done any business with Bren nor would I ever do so simply based on the responses from Bren Tune and their affiliates on this forum.

It’s not so much the forum members posts that make me want to run for the hills, it’s the response from Bren.