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What was said was in defence of our good name and in defence of what we believe to be a truly innovative great product that we stand by along with our publicised claims for the system.

In hindsight perhaps we should have kept competitors figures closer to our chests and just released our own. We learnt from that.

I genuinely do apologise to any members that felt we attacked them, forums can be strange places and statements sometimes misinterpreted.

I would like to hope the members that threw abuse at us will also apologise.

Lets then move on guys and get some positive stuff going for this great bike.
 
Rich22 said:
What was said was in defence of our good name and in defence of what we believe to be a truly innovative great product that we stand by along with our publicised claims for the system.

In hindsight perhaps we should have kept competitors figures closer to our chests and just released our own. We learnt from that.

I genuinely do apologise to any members that felt we attacked them, forums can be strange places and statements sometimes misinterpreted.

I would like to hope the members that threw abuse at us will also apologise.

Lets then move on guys and get some positive stuff going for this great bike.
Click to expand...

Rich... I thank you for that.... I do not in all honesty believe that calling members Trolls threatening to sue them or have them banned leaves anything open to interpretation... But I thank you none the less...
 
Why the .... would people need to ship the old part back? Just send your customers the update, I'm sure you have their information in your customer DB. Can't stand it when companies do this. So if someone has the exhaust installed they now need to remove it and wait weeks for the replacement part to arrive in the middle of the riding season? Scumbag operation if you ask me.
 
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FrostyFire said:
Why the .... would people need to ship the old part back? Just send your customers the update, I'm sure you have their information in your customer DB. Can't stand it when companies do this. So if someone has the exhaust installed get now need to remove it and wait weeks for the replacement part to arrive? Scumbag operation if you ask me.
Click to expand...

You always have to sugar coat everything. Just tell us how you feel.:eek:
 
iamlance said:
You always have to sugar coat everything. Just tell us how you feel.:eek:
Click to expand...

Would not expect anything less from Frosty but he is 100% correct in what he says. If you spend close to 4k on pipes the least the vendor can do is ship them to you in advance to minimize the disruption to your riding time.
 
The problem with that is there are some ........ people that won't send it back. Then the company is out which is not fair. Put a deposit down like a core charge send out the new one then your all good.
 
war69 said:
The problem with that is there are some ........ people that won't send it back. Then the company is out which is not fair. Put a deposit down like a core charge send out the new one then your all good.
Click to expand...

So it's the customer's problem there was a design fault. You're wrong on this. Example: my Ducati parts were replaced without having to send in the original parts.
 
Stw said:
Ok Rich... I am all for a good thread.... I would ask if you are prepared to apologise for your attacks on members who questioned your assertions about your product???

I truly believe that if you did then you have a much better chance of having this thread be what it could be... Informative... You really need to accept that you are a Vendor on a forum (by choice) and by doing so you need to understand we are a broad church and are not necessarily devotees of your (or anybody else's ) products...
Click to expand...

Exactly. BTW, you cannot threaten/slam members and other competing products, keep saying you're leaving, and keep coming back, say "there may have been misunderstandings" and think everything is fine. Not to mention the AR minions and alternate personas. He is still the same person, still the same product, nothing has changed. 4th(?) thread now, and it started out immediately the same, with the minions slamming away.
 
FrostyFire said:
Why the .... would people need to ship the old part back? Just send your customers the update, I'm sure you have their information in your customer DB. Can't stand it when companies do this. So if someone has the exhaust installed they now need to remove it and wait weeks for the replacement part to arrive in the middle of the riding season? Scumbag operation if you ask me.
Click to expand...

Don't hold back Frosty.
Tell us how you really feel about it;)

Cheers
 
war69 said:
The problem with that is there are some ........ people that won't send it back. Then the company is out which is not fair. Put a deposit down like a core charge send out the new one then your all good.
Click to expand...

Reading must not be your strong suit. There should be no need to send the part back in the first place. AR should send out replacements free of charge, the end. That's how you right a wrong and build customer rapport and loyalty. Shipping the part then waiting to receive a replacement is a HUGE inconvenience to someone who dropped thousands of dollars.
 
it seems every single possible misstep that could be made has been made by Rich to date. i just can't imagine anyone not being sick of this utter nonsense, save for WAf who clearly is a certifiable masochist ;)

and hey if HP and real performance weren't important, why all the dyno work and obsessions with HP? AR: Truth in Engineering? AR: Truth in Defective Design?
 
VAST said:
it seems every single possible misstep that could be made has been made by Rich to date. i just can't imagine anyone not being sick of this utter nonsense, save for WAf who clearly is a certifiable masochist ;)

and hey if HP and real performance weren't important, why all the dyno work and obsessions with HP? AR: Truth in Engineering? AR: Truth in Defective Design?
Click to expand...

:eek:
 
FrostyFire said:
There should be no need to send the part back in the first place. AR should send out replacements free of charge, the end. That's how you right a wrong and build customer rapport and loyalty. Shipping the part then waiting to receive a replacement is a HUGE inconvenience to someone who dropped thousands of dollars.
Click to expand...

Often manufactures like to get the defective part to more carefully examine the failure.
This is especially true for small volume niche manufacturers. Dare I say, this is probably good business practice as it's often best not to assume why a part failed.
You know what they say... assumptions make the mother of all fuckups. ;)
 
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I'm in total agreement with Frosty on this newest AR blunder of requiring everyone to send an ill designed section of piping back. it's just more of the same really and proves without a doubt what kind of company this is.

Brad said:
:eek:
Click to expand...
 
wow, some of you guys are real pieces of work.

If your 1199 has a recall....what do you do.....take it to the shop so they can fix it. They don't send you a new panigale to ride around on during the interim.

If the bracket needs to be welded/reinforced or whatever fix is necessary wouldnt' you want to send it in and have it fixed? If it's doing ok just wait until winter or something.

Lastly....all you making stupid comments like this don't even have the exhaust....so unless you own the exhaust and it affects you why don't you all shut the .... up? Seriously I know you get your jollies off starting drama...but why not go on Jerry springer or something. It would be nice to have a few informative threads that arent' cluttered with all this crap.

Can someone make me a mod so I can fix this thread????
 

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