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iamlance said:
You always have to sugar coat everything. Just tell us how you feel.:eek:
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Would not expect anything less from Frosty but he is 100% correct in what he says. If you spend close to 4k on pipes the least the vendor can do is ship them to you in advance to minimize the disruption to your riding time.
 
Stw said:
Ok Rich... I am all for a good thread.... I would ask if you are prepared to apologise for your attacks on members who questioned your assertions about your product???

I truly believe that if you did then you have a much better chance of having this thread be what it could be... Informative... You really need to accept that you are a Vendor on a forum (by choice) and by doing so you need to understand we are a broad church and are not necessarily devotees of your (or anybody else's ) products...
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Exactly. BTW, you cannot threaten/slam members and other competing products, keep saying you're leaving, and keep coming back, say "there may have been misunderstandings" and think everything is fine. Not to mention the AR minions and alternate personas. He is still the same person, still the same product, nothing has changed. 4th(?) thread now, and it started out immediately the same, with the minions slamming away.
 
it seems every single possible misstep that could be made has been made by Rich to date. i just can't imagine anyone not being sick of this utter nonsense, save for WAf who clearly is a certifiable masochist ;)

and hey if HP and real performance weren't important, why all the dyno work and obsessions with HP? AR: Truth in Engineering? AR: Truth in Defective Design?
 
VAST said:
it seems every single possible misstep that could be made has been made by Rich to date. i just can't imagine anyone not being sick of this utter nonsense, save for WAf who clearly is a certifiable masochist ;)

and hey if HP and real performance weren't important, why all the dyno work and obsessions with HP? AR: Truth in Engineering? AR: Truth in Defective Design?
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:eek:
 
FrostyFire said:
There should be no need to send the part back in the first place. AR should send out replacements free of charge, the end. That's how you right a wrong and build customer rapport and loyalty. Shipping the part then waiting to receive a replacement is a HUGE inconvenience to someone who dropped thousands of dollars.
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Often manufactures like to get the defective part to more carefully examine the failure.
This is especially true for small volume niche manufacturers. Dare I say, this is probably good business practice as it's often best not to assume why a part failed.
You know what they say... assumptions make the mother of all fuckups. ;)
 
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I'm in total agreement with Frosty on this newest AR blunder of requiring everyone to send an ill designed section of piping back. it's just more of the same really and proves without a doubt what kind of company this is.

Brad said:
:eek:
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gnance said:
problem is you ruin each and every thread with this crap. Then when a new one is started in an attempt to get back on track....there you guys go again....

we get it...

Go rant on another thread
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This is a forum, you know for discussing things. It's not a dictatorship where AR tells us how wonderful the world is as we must just accept it.
 
Trauma said:
When my rear shock went out, the dealer ordered a new one. When it came in, I brought mine into the dealer to swap. I have never had to send in a part that incompacitated a vehicle and wait for the new part to come in - ludicrous..
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It's not ludicrous. You're speaking of a part you most likely purchased via the dealership or a part that came on the bike itself (original equipment and sold by a dealership). I have bought parts directly from a manufacturer which later became defective. They either sent me a new one (requiring the defective/incorrect part to be returned), required me to send them the defective/incorrect part first (prior to sending the new part), or sent a new part and charged me monies until they received the defective/incorrect part in return. I'm curious, is the AR pipe sold/warrantied/guaranteed by Ducati dealerships here in the USA? :confused:
 
As I said, the company has a decision, they can send out replacements or they can go the archaic route and require defective part be shipped back first. One makes people happy, one royally pisses them off.
 
FrostyFire said:
As I said, the company has a decision, they can send out replacements or they can go the archaic route and require defective part be shipped back first. One makes people happy, one royally pisses them off.
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It all depends on ones expectations.
Of course everyone has expectations, the difference is whether the expectations are realistic or not:rolleyes:
 
If I bought the $4000 AR exhaust, spend $500 getting it installed, another $500 on a tune program, another $500 getting it tuned, and the damn thing failed, I would be beyond pissed.

No way in hell would I send back the defective part after paying someone to remove it, then paying to reinstall the new one in god knows how long. Thats just ridiculous. I would simply have it repaired locally and never buy/recommend the company again.

This whole conversation could be avoided though if AR sent off the part beforehand, which is what any proper business should do to maintain good customer relations. The first sour taste in the customers mouth gets them thinking about alternatives and looking elsewhere.
 
Granted the initial cost of the exhaust and only a small part of it is being replaced, it should be done up front no questions asked. Just like when I took my bike into the dealer to get the lower right fairing and a piece of the stock exhaust replaced under warranty, they didn't tell me they'd be sending the parts to Italy and I'd be out the use of my bike until the parts came in 2 weeks later. They ordered the parts and replaced them without hassle.
 
What a funny thread...

Interesting to see how this thread has panned out.. The only people to have a whinge, or "would be" pissed off etc etc etc are those who don't even own the system...

Would be nice to hear from actual owners on how they think AR should handle this.

My guess is, most would probably prefer AR to send over the defective part first... But most would also be quite understanding of the fact they purchased a niche product from a niche manufacturer.
I also suspect that AR are handling each case on it's own merit and have most likely come to individual agreements with each customer behind closed doors.

I don't think it's possible for AR to post anything on this forum and get positive feedback. There seems to be a select few (who aren't even customers) who will find the negative side to any decision that AR makes. They are damned if they do and damned if they don't.

The way I see it, at least they've recognised there is an issue and have put in place a process to rectify it.
They are a niche manufacturer and their decisions are balanced between keeping customers happy and staying afloat.
 
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Castor Troy said:
Hey Rich,

If Tuneboy maps don't pan out, will Rexxer be an option?
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I don't think there is any particular advantage in getting Wayne to produce the maps for the AR. TuneBoy is just Technology or a means to an end rather than the end itself. It gives anyone with the full system (TuneBoy + O2 sensors), an AR exhaust and access to a Dyno the ability to create the right maps. If you want Wayne to do it you've got to get AR system to Australia and onto one of his customers bikes who justifiably might like it left there!
Much easier to spend the time on a Dyno near you then publish the maps via Rich's site for all AR customers to enjoy. The same principal applies to Rexxer but the distances are less so it's potential more practical. (I don't know if Rexxer own a 1199)
P
(doing my best to add SOMETHING useful to this thread)
 
So for the record:

As far as I'm aware the defective part is being replaced not repaired, and I am expecting it this week. I sent the broken pipe & bracket back to the UK on that understanding. Given that mine was one of the two mentioned (and as far as I'm aware, the first) I thought it would be important for AR to be able to examine the problem so they could engineer a fix.
It's not convenient returning a largish part but its not the first time that I have been asked to return a product I have bought because it was defective, it's fairly standard practice.
 
Pouakai said:
I don't think there is any particular advantage in getting Wayne to produce the maps for the AR. TuneBoy is just Technology or a means to an end rather than the end itself. It gives anyone with the full system (TuneBoy + O2 sensors), an AR exhaust and access to a Dyno the ability to create the right maps. If you want Wayne to do it you've got to get AR system to Australia and onto one of his customers bikes who justifiably might like it left there!
Much easier to spend the time on a Dyno near you then publish the maps via Rich's site for all AR customers to enjoy. The same principal applies to Rexxer but the distances are less so it's potential more practical. (I don't know if Rexxer own a 1199)
P
(doing my best to add SOMETHING useful to this thread)
Click to expand...
thanks for the advice
 

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