Austinracing system updates

Frosty · Jun 9, 2013

gnance said:
wow, some of you guys are real pieces of work.

If your 1199 has a recall....what do you do.....take it to the shop so they can fix it. They don't send you a new panigale to ride around on during the interim.

If the bracket needs to be welded/reinforced or whatever fix is necessary wouldnt' you want to send it in and have it fixed? If it's doing ok just wait until winter or something.

Lastly....all you making stupid comments like this don't even have the exhaust....so unless you own the exhaust and it affects you why don't you all shut the .... up? Seriously I know you get your jollies off starting drama...but why not go on Jerry springer or something. It would be nice to have a few informative threads that arent' cluttered with all this crap.

Can someone make me a mod so I can fix this thread????

This is AR, not a motorcycle manufacturer with dealerships everywhere. You can't take it in (unless you happen to live there.) So it's not the same thing. But as pointed out, when you take it into the dealer they don't need to ship the old part to Italy before they send a replacement, that's just archaic.

iamlance · Jun 9, 2013

gnance said:
Lastly....all you making stupid comments like this don't even have the exhaust....so unless you own the exhaust and it affects you why don't you all shut the .... up?

Surely you know by now that I have Stupid Comment Tourettes!

gnance · Jun 9, 2013

iamlance said:
Surely you know by now that I have Stupid Comment Tourettes!

you get a pass

others are just being combative

Trauma · Jun 9, 2013

gnance said:
wow, some of you guys are real pieces of work.

If your 1199 has a recall....what do you do.....take it to the shop so they can fix it. They don't send you a new panigale to ride around on during the interim.

If the bracket needs to be welded/reinforced or whatever fix is necessary wouldnt' you want to send it in and have it fixed? If it's doing ok just wait until winter or something.

Lastly....all you making stupid comments like this don't even have the exhaust....so unless you own the exhaust and it affects you why don't you all shut the .... up? Seriously I know you get your jollies off starting drama...but why not go on Jerry springer or something. It would be nice to have a few informative threads that arent' cluttered with all this crap.

Can someone make me a mod so I can fix this thread????

When my rear shock went out, the dealer ordered a new one. When it came in, I brought mine into the dealer to swap. I have never had to send in a part that incompacitated a vehicle and wait for the new part to come in - ludicrous.

You people need to get over this "can't comment on a product/bike you don't own". We would lose half the members. For the record, I am commenting on the company's lack of social skills and blantant misinformation, no the product itself, like that matters.

gnance · Jun 9, 2013

Trauma said:
When my rear shock went out, the dealer ordered a new one. When it came in, I brought mine into the dealer to swap. I have never had to send in a part that incompacitated a vehicle and wait for the new part to come in - ludicrous.

You people need to get over this "can't comment on a product/bike you don't own". We would lose half the members. For the record, I am commenting on the company's lack of social skills and blantant misinformation, no the product itself, like that matters.

problem is you ruin each and every thread with this crap. Then when a new one is started in an attempt to get back on track....there you guys go again....

we get it...

Go rant on another thread

Frosty · Jun 9, 2013

gnance said:
problem is you ruin each and every thread with this crap. Then when a new one is started in an attempt to get back on track....there you guys go again....

we get it...

Go rant on another thread

This is a forum, you know for discussing things. It's not a dictatorship where AR tells us how wonderful the world is as we must just accept it.

Trauma · Jun 9, 2013

gnance said:
problem is you ruin each and every thread with this crap. Then when a new one is started in an attempt to get back on track....there you guys go again....

we get it...

Go rant on another thread

Why don't you? RichBurns set the tone on just the second post.

gnance · Jun 9, 2013

Trauma said:
Why don't you? RichBurns set the tone on just the second post.

I'll stop posting....let's see if you 3 can

oalvarez · Jun 9, 2013

Trauma said:
When my rear shock went out, the dealer ordered a new one. When it came in, I brought mine into the dealer to swap. I have never had to send in a part that incompacitated a vehicle and wait for the new part to come in - ludicrous..

It's not ludicrous. You're speaking of a part you most likely purchased via the dealership or a part that came on the bike itself (original equipment and sold by a dealership). I have bought parts directly from a manufacturer which later became defective. They either sent me a new one (requiring the defective/incorrect part to be returned), required me to send them the defective/incorrect part first (prior to sending the new part), or sent a new part and charged me monies until they received the defective/incorrect part in return. I'm curious, is the AR pipe sold/warrantied/guaranteed by Ducati dealerships here in the USA?

Frosty · Jun 9, 2013

As I said, the company has a decision, they can send out replacements or they can go the archaic route and require defective part be shipped back first. One makes people happy, one royally pisses them off.

Brad · Jun 9, 2013

FrostyFire said:
As I said, the company has a decision, they can send out replacements or they can go the archaic route and require defective part be shipped back first. One makes people happy, one royally pisses them off.

It all depends on ones expectations.
Of course everyone has expectations, the difference is whether the expectations are realistic or not

EvoL · Jun 9, 2013

If I bought the $4000 AR exhaust, spend $500 getting it installed, another $500 on a tune program, another $500 getting it tuned, and the damn thing failed, I would be beyond pissed.

No way in hell would I send back the defective part after paying someone to remove it, then paying to reinstall the new one in god knows how long. Thats just ridiculous. I would simply have it repaired locally and never buy/recommend the company again.

This whole conversation could be avoided though if AR sent off the part beforehand, which is what any proper business should do to maintain good customer relations. The first sour taste in the customers mouth gets them thinking about alternatives and looking elsewhere.

Frosty · Jun 9, 2013

Granted the initial cost of the exhaust and only a small part of it is being replaced, it should be done up front no questions asked. Just like when I took my bike into the dealer to get the lower right fairing and a piece of the stock exhaust replaced under warranty, they didn't tell me they'd be sending the parts to Italy and I'd be out the use of my bike until the parts came in 2 weeks later. They ordered the parts and replaced them without hassle.

littlejohn · Jun 9, 2013

What a funny thread...

Interesting to see how this thread has panned out.. The only people to have a whinge, or "would be" pissed off etc etc etc are those who don't even own the system...

Would be nice to hear from actual owners on how they think AR should handle this.

My guess is, most would probably prefer AR to send over the defective part first... But most would also be quite understanding of the fact they purchased a niche product from a niche manufacturer.
I also suspect that AR are handling each case on it's own merit and have most likely come to individual agreements with each customer behind closed doors.

I don't think it's possible for AR to post anything on this forum and get positive feedback. There seems to be a select few (who aren't even customers) who will find the negative side to any decision that AR makes. They are damned if they do and damned if they don't.

The way I see it, at least they've recognised there is an issue and have put in place a process to rectify it.
They are a niche manufacturer and their decisions are balanced between keeping customers happy and staying afloat.

Pouakai · Jun 9, 2013

Castor Troy said:
Hey Rich,

If Tuneboy maps don't pan out, will Rexxer be an option?

I don't think there is any particular advantage in getting Wayne to produce the maps for the AR. TuneBoy is just Technology or a means to an end rather than the end itself. It gives anyone with the full system (TuneBoy + O2 sensors), an AR exhaust and access to a Dyno the ability to create the right maps. If you want Wayne to do it you've got to get AR system to Australia and onto one of his customers bikes who justifiably might like it left there!
Much easier to spend the time on a Dyno near you then publish the maps via Rich's site for all AR customers to enjoy. The same principal applies to Rexxer but the distances are less so it's potential more practical. (I don't know if Rexxer own a 1199)
P
(doing my best to add SOMETHING useful to this thread)

WAfatboy · Jun 9, 2013

So for the record:

As far as I'm aware the defective part is being replaced not repaired, and I am expecting it this week. I sent the broken pipe & bracket back to the UK on that understanding. Given that mine was one of the two mentioned (and as far as I'm aware, the first) I thought it would be important for AR to be able to examine the problem so they could engineer a fix.
It's not convenient returning a largish part but its not the first time that I have been asked to return a product I have bought because it was defective, it's fairly standard practice.

d1098man · Jun 9, 2013

Pouakai said:
I don't think there is any particular advantage in getting Wayne to produce the maps for the AR. TuneBoy is just Technology or a means to an end rather than the end itself. It gives anyone with the full system (TuneBoy + O2 sensors), an AR exhaust and access to a Dyno the ability to create the right maps. If you want Wayne to do it you've got to get AR system to Australia and onto one of his customers bikes who justifiably might like it left there!
Much easier to spend the time on a Dyno near you then publish the maps via Rich's site for all AR customers to enjoy. The same principal applies to Rexxer but the distances are less so it's potential more practical. (I don't know if Rexxer own a 1199)
P
(doing my best to add SOMETHING useful to this thread)

thanks for the advice

Rich22 · Jun 10, 2013

As we have only seen 2 failures to date, we are indeed taking each case on its own merits.

Once we receive return shipping/tracking info of the returned part we ship the new part.

Rexxer, yes is an option to look into.

This thread was created for owners and would be owners of the system.

ttkarp · Jun 10, 2013

How many of you that have taken the time to bash members for commenting on a product they don't own...own the product?

Stw · Jun 10, 2013

The "logic" of needing to own this pipe before being able to comment on it is simply ridiculous...The only product on here that most of us own is the 1199 itself.. and even that is not a requirement to be a forum member...How on earth can we ever make decisions on products and their worth using that restriction??

Seems very odd behaviour on here with regards to how AR and its products are viewed..those of us that are very skeptical about this pipe and AR's policies post to that effect..and do not go after its supporters... those who are believers in this company constantly attack the unconvinced.... this has been the story all along...

Austinracing system updates

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