People often ask me why I spent a premium for a Ducati when I could have either saved $$$ or purchased a competing liter bike for the same price.
After leaving a comment on the Ducatiusa.com website recently, I now have a substantial reason for doing so. After reading a post about the ECU update that was released this past week, I used my Ducati code and sent a message on the customer service page. I received an email the following afternoon explaining they had tried calling and that since there was no answer, they were sending me a note to indicate there was no recall campaign and the update was at the discretion of the dealer. I left my mobile number and asked them to put it on file.
The following morning, my mobile phone rang with an Italian intl. prefix code and it was Ducati HQ calling to make sure that I understood the response and to follow up. I explained the hot starting issue that I had experienced on my Monster and that I was seeing on my 899 and the rep began peppering me with questions as to the circumstances under which it was occurring. Hot weather, log ride, short ride, cold weather, etc. She was clearing taking and referring back to her notes to get a complete summary of the issues I was experiencing.
When a company gives that amount of time and courtesy to a customer, it leaves quite an impression on me.
