I had RPMOne and had some issues. I bought not long after I bought the bike (RSV4R). Bike got totaled prior to the end of the two year factory warranty. They had some screwy way of calculating a depreciated refund, even though it should have been a full refund as the coverage period had not started yet. Ended giving me like half, and took a month of fighting with them to do it. Really left a bad taste in my mouth dealing wtih them. I've cancelled extended warranties before and never had this kind of issue. So can't say anything about processing claims, but I can say you should avoid buying it until the day before your factory warranty runs out. They are who my dealer generally uses.