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It would be nice if we could see ALL TS Bullitens for the 1199. I think I would know my bike better.....
Letter writing campaign - 1199 Dash/slave ECU
- Thread starter Styler
- Start date
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I wrote to Ducati with regards to this dash issue and asking them to extend the warranty on this item..Their response so far is this...
Dear Mr xxxxx,
Thanks for contacting us.
We apologize for the lack of response to your e-mail, this was an oversight due to internal system errors exclusively.
With regard to your email we would kindly inform you your e-mail has been forwarded to the proper department.
Please, rest assured you’ll be contacted back in order to go through your situation and provide you with the adequate support as soon as possible.
We remain at your disposal.
Regards,
Xenia
Customer Service
Ducati Motor Holding Spa
Borgo Panigale – Italy
Ducati - Bikes, Equipment, Accessories, Racing, Company, Dealer - Official Site Ducati
A Sole Shareholder Company
An Audi Group Company
Dear Mr xxxxx,
Thanks for contacting us.
We apologize for the lack of response to your e-mail, this was an oversight due to internal system errors exclusively.
With regard to your email we would kindly inform you your e-mail has been forwarded to the proper department.
Please, rest assured you’ll be contacted back in order to go through your situation and provide you with the adequate support as soon as possible.
We remain at your disposal.
Regards,
Xenia
Customer Service
Ducati Motor Holding Spa
Borgo Panigale – Italy
Ducati - Bikes, Equipment, Accessories, Racing, Company, Dealer - Official Site Ducati
A Sole Shareholder Company
An Audi Group Company
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Hopefully the correct dept. isnt the buck passing one...
...and I would really like great not just adequate support..lol
Ya, well.... Adequate is all you are going to get. It seems like ages since I started this post and sent a letter and so far, all I have in response is a form letter. Sure, as soon as I can get my ass on my bike and ride the 600 miles to the dealer I will have a new dash or the wiring harness-thingy. Hopefully, that will fix it and that will be that (as they say).
Now; if only they can fix the life expectancy of my hydraulic clutch system. I hate changing the fluid after every couple of days of riding.
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hell you can take the part number off the pdf posted in this thread and order the part yourself, it costs about $7 and takes 5 minutes to do it.
Ya, well.... Adequate is all you are going to get. It seems like ages since I started this post and sent a letter and so far, all I have in response is a form letter. Sure, as soon as I can get my ass on my bike and ride the 600 miles to the dealer I will have a new dash or the wiring harness-thingy. Hopefully, that will fix it and that will be that (as they say).
Now; if only they can fix the life expectancy of my hydraulic clutch system. I hate changing the fluid after every couple of days of riding.
- Joined
- May 8, 2012
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Letter not really needed is it? The fix is apparently the wiring harness. Instead of going to my dealer 160 miles away, I ordered the part and did it myself (it only costs $7).
Took it out for a test ride and no issues.
Took it out for a test ride and no issues.
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Did anyone ever get a final response on this regarding Ducati extending the warranty? I wrote a letter and never heard back from them. My bikes warranty is going to expire in 4 months and I continue to have various problems with my bike. I'm worried the issues are going to continue and I will have to pay out of pocket.
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