So Ducati denied my warranty claim, wtf?!?

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it's up to the dealer. (unless it's something obnoxious) - correct me if i'm wrong:

the tech will be the first who detects the problem. he's the first one to "decide" if it is a manufacturer or user error. then comes the service manager, with the same options to decide, mostly already biased from what the tech said. then the manager or owner.

they will have to submit the claim and the broken part to ducati. if their arguments are right you will get the part replaced at no cost and the factory can even learn something from it and improve the part next time around.

BUT - it's quite an effort for the dealer and he can't sell you the replacement part ;)
 
Sergio1199Panigale said:
So since so many of us have had this issue, don't you think the design can have a flaw???? If I were a Ducati engineer and I knew what the Ducatisti fans expected, I would not make a part of plastic that MANY owners have broken. Just sayin'.... I work for a Fortune 50 company and know how corporate companies work. Customer feedback and service are secondary to bottom line. And at the price level the 1199 is at, i don't think it's cool to have a plastic tab on an important throttle housing and saying the manufacturing process is so tight that there's no way the tab could sheer off. Just sayin'.....

I appreciate your opinion but I can break a plastic tab with little force. 5'9" 190lbs. :D
Click to expand...

serge on here its never ducatis fault. thats the problem too many fan boys
 
Why warranty an easy homemade fix? screw/ tape


To much blah blah blah, someone atleast post a pic of the defective tab.


I want to see what all the hub bub is about.
 
ok ok, LOL, made me change my settings to 40 posts per page. thanks!

back on topic.

tried the electrical tape fix yet?
 
Last edited:
Sergio, which shop did you go to? Just curious as to if it was GP or Moto Forza ...same shop basically since owners are partners.

I have had many issues with GP Cycles in the past with claims. I suggest taking it to Southbay Motorsports. If I had the time and money I would sue the ass off GP for the waste of time they have been on substantial warranty issues I have had with bikes in the past. That bullS#it email reply with no call back is typical practice for both shops. Make them tell you based on what grounds the claim is denied as that is your right.
 
Carl8808 said:
Sergio, which shop did you go to? Just curious as to if it was GP or Moto Forza ...same shop basically since owners are partners.

I have had many issues with GP Cycles in the past with claims. I suggest taking it to Southbay Motorsports. If I had the time and money I would sue the ass off GP for the waste of time they have been on substantial warranty issues I have had with bikes in the past. That bullS#it email reply with no call back is typical practice for both shops. Make them tell you based on what grounds the claim is denied as that is your right.
Click to expand...

Moto crappa :mad: lol
 
Phl said:
it's up to the dealer. (unless it's something obnoxious) - correct me if i'm wrong:

the tech will be the first who detects the problem. he's the first one to "decide" if it is a manufacturer or user error. then comes the service manager, with the same options to decide, mostly already biased from what the tech said. then the manager or owner.

they will have to submit the claim and the broken part to ducati. if their arguments are right you will get the part replaced at no cost and the factory can even learn something from it and improve the part next time around.

BUT - it's quite an effort for the dealer and he can't sell you the replacement part ;)
Click to expand...

That's how I figured it would work.
 
So here's the infamous upper throttle housing with the inboard "locking tab/pin" sheered off somehow. It's a plastic tab. Lame design.

2dimzq0.jpg


24fjsxv.jpg


iqyiwl.jpg


And the hole in the bar that the tab/pin falls into.

j82wbb.jpg


Taped up and ready to try tomorrow on the commute to work :D
 
Carl8808 said:
Sergio, which shop did you go to? Just curious as to if it was GP or Moto Forza ...same shop basically since owners are partners.

I have had many issues with GP Cycles in the past with claims. I suggest taking it to Southbay Motorsports. If I had the time and money I would sue the ass off GP for the waste of time they have been on substantial warranty issues I have had with bikes in the past. That bullS#it email reply with no call back is typical practice for both shops. Make them tell you based on what grounds the claim is denied as that is your right.
Click to expand...

Sergio1199Panigale said:
Moto crappa :mad: lol
Click to expand...

I've had some mixed feedback with both GP and Forza. Southbay so far has been good for the Ducati related stuff that I've gone in there for.

Tim at Forza has always had a chip on his shoulder. I brought my bike to them for the VR recall on the 1098/1198/848's. The first thing he asks is, "Did you buy the bike here?" I said no, then he got a little sour and adds some attitude. I got some other work down months later and that fool asked me the same ....... thing followed by the attitude.

Now with GP, when I was shopping for my 1098, I put a deposit on a red 1098 S with Josh at GP. Long story short, he sold my bike to someone else who didn't have a deposit pushing me back several months. It all worked out in the end b/c I got my deposit back and bought a bike at Ducati Santa Barbara. I went there for the Termi air bleed screw tune and the Filipino guy in service knows his stuff.
 
Sergio1199Panigale said:
So here's the infamous upper throttle housing with the inboard "locking tab/pin" sheered off somehow. It's a plastic tab. Lame design.

And the hole in the bar that the tab/pin falls into.

Taped up and ready to try tomorrow on the commute to work :D
Click to expand...


I can see where DUCATI would be of the view that it's fit for purpose and not a lame design at all.

You did purchase one of the lightest street legal superbikes in the world:(
How do you think the relentless pursuit of lighter weight progresses:confused:

At times, we have to take the good with the bad.
Chalk it up to experience.
And learn to pick our battles:rolleyes:

Perhaps you could start up a competing business to DUCATI and show them how it's done?

It took years for people to understand that one doesn't just drop one of these lightweight superbikes onto it's side stand with gay abandon.
Otherwise it will eventually snap off due to fatigue, and leave the bike laying on it's side.

Sorry.
But I see this matter as part of the learning curve:(
If one wants indestructible, one should get a Harley:eek:
 
looking at the tab and assuming the part integrity relies on the glass fill in the plastic, the tab is not perfectly designed to allow the glass fibers to create a nice conjunction to the rest of the housing. yes, the cavity is filled in injection molding. but unless you have a really smart gate location to compensate the lack of the radius in the bottom of the tab, it will break / shear off under low loads.

first look analysis, without deep insight.
 
RRnold said:
I've had some mixed feedback with both GP and Forza. Southbay so far has been good for the Ducati related stuff that I've gone in there for.

Tim at Forza has always had a chip on his shoulder. I brought my bike to them for the VR recall on the 1098/1198/848's. The first thing he asks is, "Did you buy the bike here?" I said no, then he got a little sour and adds some attitude. I got some other work down months later and that fool asked me the same ....... thing followed by the attitude.

Now with GP, when I was shopping for my 1098, I put a deposit on a red 1098 S with Josh at GP. Long story short, he sold my bike to someone else who didn't have a deposit pushing me back several months. It all worked out in the end b/c I got my deposit back and bought a bike at Ducati Santa Barbara. I went there for the Termi air bleed screw tune and the Filipino guy in service knows his stuff.
Click to expand...

Yea i'm not sure what's up with these dealers who if you don't buy your $$$ Ducati from them, they give attitude or not a good experience at all.
 
Brad said:
I can see where DUCATI would be of the view that it's fit for purpose and not a lame design at all.

You did purchase one of the lightest street legal superbikes in the world:(
How do you think the relentless pursuit of lighter weight progresses:confused:

At times, we have to take the good with the bad.
Chalk it up to experience.
And learn to pick our battles:rolleyes:

Perhaps you could start up a competing business to DUCATI and show them how it's done?

It took years for people to understand that one doesn't just drop one of these lightweight superbikes onto it's side stand with gay abandon.
Otherwise it will eventually snap off due to fatigue, and leave the bike laying on it's side.

Sorry.
But I see this matter as part of the learning curve:(
If one wants indestructible, one should get a Harley:eek:
Click to expand...

I would expect that answer if I owned a Gixxer. But it's a square plastic tab going into a round hole in the bar. So they're literally putting a square peg in a round hole lol. This is definitely going under the "learning how Ducati and their dealers do business" column. Not to mention the dealer has yet to return my phone call and email. Again, this is not a huge deal but its opened my eyes and reminded me that all the hoopla about Ducati being a family, aka Ducatisti, is all marketing bs. It's a corporation with a bottom line and that is simply #1 to them. It's a cheap plastic part that broke. Just replace the damn thing lol. Tgif!

On the plus side, I just put the carbon bits and new race seat from WhitePani13 and she looks better than ever! Phil's exhaust goes on tomorrow! And zohsix's ohlins ttx to follow soon too! Haha.
 
Sergio1199Panigale said:
I would expect that answer if I owned a Gixxer. But it's a square plastic tab going into a round hole in the bar. So they're literally putting a square peg in a round hole lol. This is definitely going under the "learning how Ducati and their dealers do business" column. Not to mention the dealer has yet to return my phone call and email. Again, this is not a huge deal but its opened my eyes and reminded me that all the hoopla about Ducati being a family, aka Ducatisti, is all marketing bs. It's a corporation with a bottom line and that is simply #1 to them. It's a cheap plastic part that broke. Just replace the damn thing lol. Tgif!

On the plus side, I just put the carbon bits and new race seat from WhitePani13 and she looks better than ever! Phil's exhaust goes on tomorrow! And zohsix's ohlins ttx to follow soon too! Haha.
Click to expand...

Given the number of your posts on the subject I think this part of your statement is disingenuous.... :rolleyes:
 
Stw said:
Given the number of your posts on the subject I think this part of your statement is disingenuous.... :rolleyes:
Click to expand...

Haha i see your logic, but I'm merely responding to the uber-Pro-Ducati guys telling me a failing part for many people is ok to not warranty. That's all. Really, I'm not losing sleep over this and don't plan to. You can delete the thread if you want, no biggy.
 

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