So Ducati denied my warranty claim, wtf?!?

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i think i haven't had any bike without this thing broken off.

at the races, they check the housing at tech, by either twisting the grip and see if it's loos or even grabbing the housing and moving it. it's a common defect. not saying that is is normal, just that it's not uncommon.

the tape trick will fix it, by creating circumferential pressure instead of just relying on one pin to hold it.
 
Sergio1199Panigale said:
DEAR DUCATI, I DID NOTHING OUT OF THE ORDINARY AND THIS THROTTLE UPPER HOUSING LOCKING-TO-THE-BAR TAB SHEERED OFF.
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Sergio1199Panigale said:
Maybe landing on the bars from wheelies or when I had the bike towed after a flat rear?!
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You sir are an idiot. Ducati can also read lower case posts too.

Let me try and simplify what a warranty covers... Manufacture defect. For example, our lower fairings that keep melting due to the spring retainer. Wear and tear due to how we use the bike is not.

If it was noticed after the bike was towed for the flat then I'd be looking in that direction as the responsible party. But good luck with that one too.

My old race bike had this issue. My fix was to drill a hole in the are there the tab use to be on the housing. I then found a small pin I could wedge in said hole. Said pin was the replacement for broken plastic pin. Fixed. The tape option will fail in time.
 
BurnCycle said:
You sir are an idiot. Ducati can also read lower case posts too.

Let me try and simplify what a warranty covers... Manufacture defect. For example, our lower fairings that keep melting due to the spring retainer. Wear and tear due to how we use the bike is not.

If it was noticed after the bike was towed for the flat then I'd be looking in that direction as the responsible party. But good luck with that one too.

My old race bike had this issue. My fix was to drill a hole in the are there the tab use to be on the housing. I then found a small pin I could wedge in said hole. Said pin was the replacement for broken plastic pin. Fixed. The tape option will fail in time.
Click to expand...

so explain to me why Ducati would initially deny a claim for a leaking rocket cover? To only change there mind after 6 months of me fighting them and actually going over my dealership head to the Head after service manager in my country?

From my personal experience ducati dealership don't like doing warranty claims, so they won't fight for you and you have to actually have to go higher up to get a resolution.
 
Never thought this would be such a feisty thread. Love we can throw around opinions on this matter with only a few people calling me names haha. As soon as the rain stops here in SoCal I'll go on a long ride with my taped bar, Phil's cored exhaust, Whte13Pani's glossy CF bits, and my Tuneboy cruise control, and clear my head :D
 
kaido said:
so explain to me why Ducati would initially deny a claim for a leaking rocket cover? To only change there mind after 6 months of me fighting them and actually going over my dealership head to the Head after service manager in my country?

From my personal experience ducati dealership don't like doing warranty claims, so they won't fight for you and you have to actually have to go higher up to get a resolution.
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Every dealership is broken up into regions. Those regions have both sales reps and service reps. When a bike comes in for a warranty claim the dealership suppose to turn around and them get in contact with that rep to authorize the claim (a system is in place to streamline it).

You mention 'in your country'... Your mileage may vary.

In the US dealers then do the work and submit the details (more or less) and then get paid. Warranty work is guaranteed money for a dealership (unless you sell MV Agusta or Aprilla then its a crap shoot). In the US a properly set up dealership has no issues with processing warranty claims since they don't have to then turn around a bill a customer for it. They have heaps of other opportunities for that. But... (Always a but)... It has to comeback to manufacture defect. In your case I imagine seals/gaskets might be a fight because of the wear/tear argument behind a them (should be covered).
 
I feel like this is Art's warranty deny thread on his motor all over again, just on a much smaller scale. Be happy you're only having to replace a throttle tube and not a new engine
 
it's up to the dealer. (unless it's something obnoxious) - correct me if i'm wrong:

the tech will be the first who detects the problem. he's the first one to "decide" if it is a manufacturer or user error. then comes the service manager, with the same options to decide, mostly already biased from what the tech said. then the manager or owner.

they will have to submit the claim and the broken part to ducati. if their arguments are right you will get the part replaced at no cost and the factory can even learn something from it and improve the part next time around.

BUT - it's quite an effort for the dealer and he can't sell you the replacement part ;)
 
Sergio1199Panigale said:
So since so many of us have had this issue, don't you think the design can have a flaw???? If I were a Ducati engineer and I knew what the Ducatisti fans expected, I would not make a part of plastic that MANY owners have broken. Just sayin'.... I work for a Fortune 50 company and know how corporate companies work. Customer feedback and service are secondary to bottom line. And at the price level the 1199 is at, i don't think it's cool to have a plastic tab on an important throttle housing and saying the manufacturing process is so tight that there's no way the tab could sheer off. Just sayin'.....

I appreciate your opinion but I can break a plastic tab with little force. 5'9" 190lbs. :D
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serge on here its never ducatis fault. thats the problem too many fan boys
 
Why warranty an easy homemade fix? screw/ tape


To much blah blah blah, someone atleast post a pic of the defective tab.


I want to see what all the hub bub is about.
 
ok ok, LOL, made me change my settings to 40 posts per page. thanks!

back on topic.

tried the electrical tape fix yet?
 
Last edited:
Sergio, which shop did you go to? Just curious as to if it was GP or Moto Forza ...same shop basically since owners are partners.

I have had many issues with GP Cycles in the past with claims. I suggest taking it to Southbay Motorsports. If I had the time and money I would sue the ass off GP for the waste of time they have been on substantial warranty issues I have had with bikes in the past. That bullS#it email reply with no call back is typical practice for both shops. Make them tell you based on what grounds the claim is denied as that is your right.
 
Carl8808 said:
Sergio, which shop did you go to? Just curious as to if it was GP or Moto Forza ...same shop basically since owners are partners.

I have had many issues with GP Cycles in the past with claims. I suggest taking it to Southbay Motorsports. If I had the time and money I would sue the ass off GP for the waste of time they have been on substantial warranty issues I have had with bikes in the past. That bullS#it email reply with no call back is typical practice for both shops. Make them tell you based on what grounds the claim is denied as that is your right.
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Moto crappa :mad: lol
 
Phl said:
it's up to the dealer. (unless it's something obnoxious) - correct me if i'm wrong:

the tech will be the first who detects the problem. he's the first one to "decide" if it is a manufacturer or user error. then comes the service manager, with the same options to decide, mostly already biased from what the tech said. then the manager or owner.

they will have to submit the claim and the broken part to ducati. if their arguments are right you will get the part replaced at no cost and the factory can even learn something from it and improve the part next time around.

BUT - it's quite an effort for the dealer and he can't sell you the replacement part ;)
Click to expand...

That's how I figured it would work.
 
So here's the infamous upper throttle housing with the inboard "locking tab/pin" sheered off somehow. It's a plastic tab. Lame design.

2dimzq0.jpg


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And the hole in the bar that the tab/pin falls into.

j82wbb.jpg


Taped up and ready to try tomorrow on the commute to work :D
 
Carl8808 said:
Sergio, which shop did you go to? Just curious as to if it was GP or Moto Forza ...same shop basically since owners are partners.

I have had many issues with GP Cycles in the past with claims. I suggest taking it to Southbay Motorsports. If I had the time and money I would sue the ass off GP for the waste of time they have been on substantial warranty issues I have had with bikes in the past. That bullS#it email reply with no call back is typical practice for both shops. Make them tell you based on what grounds the claim is denied as that is your right.
Click to expand...

Sergio1199Panigale said:
Moto crappa :mad: lol
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I've had some mixed feedback with both GP and Forza. Southbay so far has been good for the Ducati related stuff that I've gone in there for.

Tim at Forza has always had a chip on his shoulder. I brought my bike to them for the VR recall on the 1098/1198/848's. The first thing he asks is, "Did you buy the bike here?" I said no, then he got a little sour and adds some attitude. I got some other work down months later and that fool asked me the same ....... thing followed by the attitude.

Now with GP, when I was shopping for my 1098, I put a deposit on a red 1098 S with Josh at GP. Long story short, he sold my bike to someone else who didn't have a deposit pushing me back several months. It all worked out in the end b/c I got my deposit back and bought a bike at Ducati Santa Barbara. I went there for the Termi air bleed screw tune and the Filipino guy in service knows his stuff.
 

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