Having worked for a Ducati Dealership in northern Florida, I've definitely seen some outrageous service bills and a plethora of issues that should've been covered under warranty but werent. I had worked at a Honda Powerhouse Dealership prior to my employment and the Duc Dealer, and the Honda dealership was a family owned and operated business that destroyed the numbers we were putting up at Florida Motorsports. They always had amazing customer service and went well out of their way to make customers happy. The Ducati dealership, on the other hand, was quite the opposite. They never ate costs for customers when they should have, rarely gave discounts to regular customers, and charged outrageous prices for service. The owner of the dealership damn near had a stroke when I told him that I gave a regular customer of mine, that just spent $3500, 10% off. I explained that I regularly gave 15% off at my old job, and always kept my customers coming back. I always tried taking care of the customers, as that was how I was trained, and my boss fought me 100% of the way. I was even stopped from placing an order for a customer that had already spent $1500, on a $500 helmet order because the owner's wife said we werent going to make enough money on margin! I saw some shady shizz at the Ducati dealer, which was one reason I stopped working there. I know that a lot of dealers are hit or miss, but I have had many more great experiences at the Japanese dealers than the Europeans. Just my .02.
